The property is more family oriented and has 3 swimming pools, which is a must for kids. Furthermore it offers guests a private beach. The location is good for summer vacations and there are a couple of restaurants and cafés around. Finally, it should be mentioned that the staff are all very friendly and helpful.

The apartment didn't have enough mugs and glasses for 2 guests. Moreover it would very welcome that the breakfast would include some fresh fruits.

Absolutely beautifully clean resort with many different swimming pools to suit everyone. Our 3 bedroom suite was enormous, clean, modern and the aircon was a necessity. Friends stayed in a one bedroom room and again clean & modern. The staff were amazing and couldn’t do enough for you. Breakfast catered for all nationalities, plenty of food with staff continuously serving food, clearing tables. Pool was cleaned every morning.

Nothing it was all fabulous.

everything is Great, location, private beach, size of rooms are very big, very clean , all the staff is very friendly, they send free fruits to our room, The restaurant is very good ، my family was very happy in this hotel , we will go back again

nothing

Great location, on the beach but also close to the city centre. The staff are all really attentive and helpful. 4 pools, all different, all great. We chose to extend our stay and the staff were very accommodating.

Nothing. It was everything that was advertised and much more. If you are travelling to Port Said, this is the hotel to stay at.

The resort was much better than i expected, excellent room, wonderful beach and the area is great for going outside, walk and enjoy yourself with lots of restaurants, fast food and stuff for kids, i'd recommend for couples and families.

Check in was slow, could be improved

The lagoon rooms and the lagoon itself are fantastic, Mariam in the guest relationships was a great host, rooms are clean and very convenient

The preparation of the rooms as per the booking was not done which was recovered on the same day.

Location, varieties of pools, beach cleanliness and facilities. Hotel Manager Mr. Bassem is a decent, presentable, and cooperative man. He managed all my complaints with a wide smile and complete understanding.

Cleanliness of pools : needs more attention. Room amities: need to be improved

Clean, safe , very well managed

Could use pool activities for kids and adults and music specially during weekends.

Location, Facilities, and Cleanliness.

They need to increase reception staff to accommodate the workload. Overall, the staff is doing its best to satisfy guests.

The Staff was very nice, specially Mr. Mostafa Barakat, he was very nice and helpful ... please ask for him in your next stay, Also Mr. Amr abdel Fattah the Hotel Manager he was very concerned with our stay and comfort, very professional and welcoming. The Hotel location is great, the lagoon is very nice and our accommodation was really good, they even upgraded us to ensure our comfort and pleasure. Also, there's a golf car to take you to/from your room to the reception, resturant, .....etc.

There are construction works in the area near the Hotel. also, i'd recommend to have direct access to the beach from inside the Hotel and enlarge the parking area.