Exceptional staff. Friendly and helpful- Hassan checked me in an made it a welcoming atmosphere. The breakfast was well worth it and a relaxed envíronment everywhere. Room was spacious enough and clean. Location is perfect for the Renfe and busses. Price was higher than usual due to it being a Friday-Saturday night stay but still much more affordable than most Madrid areas and worth the trip to come to this great community. Weekdays are especially well priced.

Not much- maybe a little colder air in room but it was sunny and nearly 100 degrees all day. Cold enough.

Location next to the train station so very easy access to Madrid. Welcoming staff in new reception area. Next to Mercadona supermarket. 5-10 minute walk to bars, restaurants and shopping centre.

Feels like an old hotel that has been taken over by a new owner and the rooms need money spent on them. Old furnishings, old fashioned shower with substandard gel/ shampoo dispensers, problems with plumbing (bath that floods the bathroom floor when draining water). Tres Cantos is a dormitory town built in the 1970-80s....not typical of Spain.

Although Tres Cantos is outside of the city, having the train station 100 meters away and so inexpensive, made up for not being downtown. In addition, walking the streets and parks in Tres Cantos was completely safe, quiet but not empty, and quite beautiful! The train goes directly into the city where we accessed other trains and subways at an incredibly low price for the duration of our visit. We went everywhere we wanted and saw everything we planned to see. Within Tres Cantos, the little local bars and restaurants and laundromat were gems to be discovered.

The breakfasts offered a wide range of options but the hot food was never warmer than room temperature.

I was very impressed with the help provided by reception staff. They were friendly and helpful. The hotel is well located, right next to Tres Cantos station with a number of amenities within walking distance.

The elevator had a bad smell in it. I am not sure if it was temporary or due to something else, but it needs attention.

The service was very thoughtful and really nice! The extra little welcoming goodies and lots of additional goods to use is again very thoughtful, they make sure you if you need something it is there, they have extra services for massages, a mini fridge. Room service etc. They really push the attion on being there for you! And serving to all your needs. The beds are extremely soft, and maybe good or bad.. overly huge. To huge for me. We could fit 5 persons in 1 bed. Fun experience, but bit redundant.

The building itself and the quality is less. It seems used and lived. But they really compensate this with their full on and extra services. If you don't mind a crack or a smudge on the floors or some ripped wallpaper and paint stains. In our room 1 of the side bedlights didnt work but you well get so much out of their services, that seems to be number 1.

The staff in the reception were very friendly, the room was spacious and was quite clean, however it seemed like it needed some renovation, the bed was very big and comfortable

The gym looks like it isn’t well maintained; some of the equipment is too old and malfunctions

Parking Garage was clean and easy to get into. Elevator up to lobby. Fast Friendly service getting checked in. Room was clean, AC was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was big and clean. 10 out of 10! Thanks for a great stay!!!

Nothing

The room is clean and with good space, good bad, and good layout. The restroom is very good, spacious, and clean. Front desk people are all very friendly. The breakfast has a broad selection with reasonable price.

The property is clean and close to the train station that will take you to central Madrid in less than 30’. Personnel very friendly, helpful and professional. Lot of different restaurants in the area including the one at the hotel.

At the moment the wi-fi connection was not working at the hotel but… I could disconnect and take some rest!

Location is very close to the bus and renfe stations and the supermarket with a park close by and restaurants too

The sink wasn't working well and they said we had to wait 2 days for it to be fixed