The location of the hotel is excellent, and the rooms themselves are quite comfortable. The breakfast was also a highlight, offering a good variety, especially for kids, which was a nice touch.

Upon arrival, I was told there were no trolleys available to help with my luggage, which was inconvenient, especially since I was traveling with my family and baby child. The reception was also quite busy, and although they were aware it was a holiday, it still took a long time to check in. The check-out process was equally slow, with only two front desk staff handling a full lobby. Another concerning issue was with housekeeping. When I returned to my room, I found that the door had not been properly closed after cleaning, which raised some safety concerns. Additionally, I ordered diapers through Talabat, and it took the reception 30 minutes to bring it to my room, which felt like an unnecessarily long wait.

I had the pleasure of staying at your hotel recently, and I must say, the experience was truly exceptional. I’d like to especially commend the reception staff for their warm welcome, professionalism, and attentiveness throughout my stay. They went above and beyond to ensure every request was met with a smile and a solution. A special thanks also goes to the room service team, who provided prompt and efficient service while maintaining the highest standards of cleanliness and hospitality. Their attention to detail and dedication to guest comfort did not go unnoticed. This level of service made my stay not only comfortable but memorable. I will undoubtedly recommend your hotel to others and look forward to returning in the future. Thank you for an outstanding experience!

Room was spacious, comfortable and clean. Staff were friendly and professional. Access to the mall.

The waiting time at check-in / check-out. The Q&A by security as we drove in, their insistence that the number provided is that of the driver not of the passenger(s) in the car whom the driver works for. Closure of one of the glass door at the entrance for no apparent reason making it a tight room for entrance for people to come in and out. Room given was a long walk from the elevator, which is not my preference.

This hotel exceeded my expectations in several ways! I would highly recommend the Hilton Garden Inn Kuwait to anyone seeking a comfortable and convenient stay in Kuwait. The spacious rooms, friendly staff, and prime location make it a great choice for both business and leisure travelers. The overall experience exceeded expectations and felt closer to a 5-star hotel. I would definitely stay here again if visiting Kuwait. Spacious & Clean Rooms: My room was large, very clean, and had a comfortable bed, ensuring a restful stay. Efficient Check-In: Arrival, valet parking, and check-in were quick and hassle-free. Friendly & Helpful Staff: The staff were consistently friendly and accommodating, making my stay even more enjoyable. Convenient Location: Being directly connected to The Avenues mall offered endless shopping and dining options right at my doorstep. I didn't even need to use the hotel restaurant! Valet Parking Available: A helpful amenity for those who prefer not to worry about parking.

Nothing

I recently stayed at Hilton Garden Inn Kuwait and had a mixed experience. There were several aspects of the hotel that were quite good. The location is absolutely perfect, situated inside the Avenues Mall and conveniently near the airport, making it easy to access shopping and travel amenities. The room size was very good, providing ample space to move around comfortably. Additionally, the room service was prompt and efficient, which I appreciated.

However, there were a few areas that could use improvement. The room itself did not feel luxurious; the furnishings, such as the sofa, seemed old and worn. Additionally, the lighting in the room was not adequate, making it feel dim and less welcoming. The most frustrating part of my stay was the check-in process. The reception staff initially told me it would take 10 minutes to get my room key, but I ended up waiting over 30 minutes and felt like they had forgotten about me.

It’s close to the Avenues, which is an easy way to stay in Kuwait and it was so convenient

They informed me that my room would be available later than expected, which I understood. However, I ended up receiving my room much later than anticipated—I arrived at 9 AM, but was only given my room at 4 PM, which is quite late. Additionally, the housekeeping service also came late to clean the room. I had to stay out of my room and repeatedly go up and down to speak with the reception.

Located in the Avenues Mall, Hilton Garden got to be your distention to stay in Kuwait. Direct access to the mall, spacious rooms, modern furnitures, and great pool. The staff were super friendly and nice throughout the hotel. Valet parking available on premise. Super convenient for family!

The traffics around that area was insane!! Getting to the hotel could take forever, but leaving is much easier, right around the corner from the is the highway. It’s worth mentioning that we were visiting during February, the busiest time in Kuwait.

The location is very convenient. Connected to shopping mall the Avenues. Staff are really friendly, especially the cleaner who cleans the room based on our time. He provides amenities whenever we ask.. TV channels were not showing and once we asked them to fix it, it was fixed in no time.

No ride from the airport . Breakfast is not included in the daily rate.

Very easy to enter the Avenues Mall. Comfortable rooms and even room has a small kitchen with microwave. couch also comfortable to sleep. In one room you can stay up to 4 person. front desk helped us to check in earlier. we will definitely stay there again next time.

it is very crowded being of a popular stop for accommodation but noise is not made any problem to us. the view from the room was bad. we could see only industrial area.

I liked everything about the room, it was spacious, clean, well designed and confrtoble.

The staff, location and the food in room survese. The staff were always looking busy even though there were no gusts with them and they make you feel unable to ask more for information and they weren't professional enough. Location, i booked it so I can go to the avenues mall easily, but if i want to leave or come to the hotel by car, it would be a trip, because of the heavy traffic. Room service food was tastless and didn't reach to its price.