Food was amazing! Every single meal for breakfast, lunch and dinner was unbelievable. So many choices and every meal we ate was great. Breakfast was a huge buffet that had everything you can think of as options. Lunch was also buffet that was very large and great. On the weekend they also have a cookout on the patio for lunch. One day it was barbecue and the other was seafood. The dinners at all the restaurants were 5 star. There are 3 pools with one being the activity pool with music and games. The middle pool and another smaller one were tame and relaxed. All 3 are infinity pools overlooking the sea. Beach was perfect and always had chairs available. At both the beach and pool there was always someone bringing you drinks. There is also a lounge that’s open 24 hours if you get hungry and room service is also 24 hours. Couldn’t imagine a better place to stay. Everything was excellent!

There wasn’t anything about the property we disliked but one thing that’s a scam during booking is the $850 voucher (sometimes it’s more) Booking.com offers. The staff said it makes the booking “more attractive” with the booking.com website but the property has nothing to do with the offer. Be aware the voucher/credit WILL NOT work so don’t let that persuade you to book.

Here's my review. I traveled solo, and I'm leaving today. I've traveled to many beaches, and resorts in Mexico, and Cancun was one of my last. My opinion aligns only aligns with my priorities in a resort. My priorities were beautiful views of a turquoise, and clear ocean, good food and drinks, with a relaxing, but not boring vibe. Larger, campus-style resorts are great, if that's what you're looking for, which I wasn't this time. This resort was a a medium-sized, efficient resort where you didn't have to walk miles to the onsite amenities, but it still offered a good number of dining options. So, I think they hit the sweet spot there. It is beautiful and well maintained. I've read comments about the rooms being dated, but I didn't feel this way, and feel those comments aligned with those expecting the new, ultra modern styles and layouts. The rooms are extremely comfortable and the views of the ocean are incredible. I stayed in 826 (top floor, right in the middle). The top floor balconies are a little nicer than lower floors. I paid for a junior suite, ocean view. I rode jetskis every day ($80/30-40 mins), which is a priority for me on trips, and booked through the resort. A drone captures video and pictures while you're riding, which you can purchase, and I did because they were such high-quality. This is great for those wanting easy social media content (not me). With each day I booked, I gained more leverage negotiating. The three pools offer optionality, like Goldilocks and the Three Bears: quiet to raging. The staff are all incredibly attentive, nice, and helpful. I overtip (in life), as I've had a service job before. That obviously elevates your experience, as you're never without. I didn't fully partake in the entertainment, but I did some, and it also offered a good range, from chill, to themed parties.

This was the first time we got an all-inclusive stay, and we loved it! The food was amazing, great choices, no waiting lines, great variety. Drinks also are free, so if that's your thing, you can drink cocktails all day long. There are 3 pools, pretty good size and nice, also a great beach (we spent most time at the beach). The entertainment was also pretty good, variety, and some days it was exceptional and fun with professional dancers and singers, other days so-and-so. There is also a pool party 3x a week in another Riu hotel and they offer a shuttle to take you there. It's an experience for sure, but if you do go, make sure you leave before the end otherwise you'll be in the shuttle with a bunch of drunk loud kids from the other hotels (this hotel has a bit older crowd, and those who value luxury and relaxation). Overall, staying in this hotel you'll feel like royalty, it's very clean, amazingly beautiful, the staff is extremely polite and helpful. Both my wife and our (adult) kids loved it, we all felt it was one of our best experiences ever.

The location is so-and-so, there is really not much within walking distance, so you'll spend pretty much all time at the resort. However, Ubers are easy, safe, and work well in Cancun, so you have the option to go to places with an Uber (we only went for scuba diving outside of the hotel).

Staff were very good, well trained and efficient without being too clinical. Smiles and friendly help were the norm. Nelly at the Coffee Shop was a Gem, plus great service from Raul at the beach bar. Rooms comfortable and clean. Had a small issue in the room that was quickly sorted out by the maintenance team. Food was good at the buffet and at a couple of the restaurants (Steak, Japanese and Fusion) but not a place for a real foodie. Pool area and beach were nice, the orientation means that large areas are shady for large parts of the day but lots of room for sun lovers (mainly on the beach) Entertainment was enjoyable but not that much variety and the sound was often poor. The Entertainment staff worked hard to make things enjoyable and fun.

Some of the food was poor, particularly the Italian restaurant (awful!!) The hotel lacks an identity, it seems to want to appear to be an upmarket, adults only hotel, but it falls a bit short. A couple of maintenance issues in the hotel did not get sorted out for several days, no sign of senior management steering things around the hotel. The Spa was outrageously expensive, just walk across the road for the same services at 25% of the cost.

Gorgeous hotel. We were lucky to have a Suite with the Ocean View. Amazing. The territory is not that big but well organized. The location is very good. You may not want to leave the hotel, though :). It is close to nightclubs and souvenir shops. The ocean is great, clean, and warm. I even found a small coral reef. The food is delicious. We haven't managed to try every restaurant. I love all-inclusive bars. The staff is very friendly and helpful. I especially value that the hotel is not greedy. We arrived at 9 am and the hotel welcomed us no matter that check-in time was at 3 pm. So, we were able to have breakfast and enjoy the hotel until our room was ready. We also had a late flight, and they allowed us to use hotel facilities after checkout.

I would love to point management's attention to these: 1) The ice machine on the 8th floor is super noisy. It disturbs me every night. I would remove it. 2) I was kinda of misled by the phrase in my reservation "850USD credit is per room per stay and can only be used on eligible property services". The staff had a problem to explain me this benefit too. I was not able to use it in the end. Not a big deal, everything was all-inclusive, but strange feeling. 3) cake and sweets were not as delicious as the other food.

Was beautiful

The air conditioning was not working properly in the bedroom only set at 22 degrees celsius to hot. I had to be moved from room 426 they brought up a fan and the next day we were moved to room 630. I should receive a refund for 1 night.

Hotel is in a perfect spot close to all the entertainment in Cancun Hotel Zone. The food in this hotel is really very good. Meat of good quality, good variety. Better than the hotels in this category. View from room is lovely and location on the beach is beautiful. Room was nice and spacious. Good airconditioning.

The only downfall is the noise from the bar downstairs that party until 23h00. That is if you are trying to catch up on sleep. For the partying guests I should not be a problem.

A bit dated room architecture

I loved everything about it especially the all inclusive and the caringness of the staff ann opportunities to visit other RUI hotels . Our anniversary trip was excellent.

I didn’t like having to wait for almost an hour to eat at the steakhouse on our anniversary. I wished the staff would have reached out to ask us did we have any plans and make suggestions since the hotel knew it was our 32nd anniversary. I loved the shows and the energy from the dancers but wished it would have started at 8:30 or 9:00.

We enjoyed the night shows. I think the acoustics could be improved because it was difficult to hear the voices over the instruments. A backdrop would help immensely. We absolutely loved the piano bar and our chocolate martinis! Your pianist was amazing and we made sure we went there every night! I can’t say enough amazing things about him. He was my favorite part of the stay. The weather didn’t cooperate but that didn’t stop the relaxation and enjoyment. Our beds were made up every day and turned down every night. I felt like we were on a cruise! The two best restaurants for us were the steakhouse and Krystal’s. Then the Mexican one. Then the enormous buffet. The Japanese one least favorable, but still a decent meal. I also liked that one side of the property was set up with the loud music and party for the younger adults but the other side was much more quiet for us older adults.

Our room was next to the maid’s workstation and it was noisy early in the morning. We are morning sleepers. But again we had so thoroughly relaxed that we were able to turn over and go back to sleep. There was never any pressure to get up and out of our room to clean. I think it is important to say that all your employees seemed satisfied and happy with their jobs. We have traveled extensively and one of the first things we notice is how the employees treat each other. It’s one thing to treat the guests nice but a whole different attitude when they enjoy what they are doing and obviously enjoy their friends while they are working.