The 1-bedroom suite I eventually got was lovely. Initially the suite I got stunk of mildew. Could hardly breathe. Thank God for the bellboy/gentleman who was understanding and kind enough to finally get me a lovely 1-bedroom suite w/ a balcony & sea & pool view, which is what I expected from the beginning upon making my reservations. I think his name is Vicente —-he saved the day!

The shower/tub is horrible & outdated. A jacuzzi tub with glass doors that made it close to impossible to get into the tub for a shower. A large person or a person with weak legs would not be able to “climb”into the tub!!! Very dangerous!!!! Such a shame as the bathroom itself is very spacious. Please to renovate.

We had a wonderful time. The staff was amazing, starting from the front desk to the restaurant staff and the concier. I have a back injury and needed a wheelchair for most of my stay. They were so accommodating and asked what it made to everywhere. They escorted me everywhere I needed to go the pool, the beach, and the restaurant.They were wonderful. The restaurant had amazing food.

The buffet breakfast was very good.However it was a bit expensive. The beach was beautiful, but I did not like that. It was behind ropes and that you had to go to stairs like a pool to get to the beach.

The location, swimming pool area and food at the restaurant. Daily water bottles (for free) in the room. The beach location is perfect, sunny since the morning to sunset. Meal and drinks service at the beach.

The bathroom (difficult access to the bath), smell of the room (humidity mixed with cleaning product), the floor was slippery due to a cleaning product although they tried to fix it. We couldn't eat in La Palapa since they were fixing it. I was expecting that they offer some activities for entertaiment such as zumba or aquagym... it would be great.

First of all, the staff made a big difference why our stay was so pleasurable. It was like an extended family, so gracious and warm. The location was perfect. The beach was steps away from the hotel. The main restaurant was warm , inviting and delicious food while you dined right on the waters edge!! The hotel was festive and culturally vibrant with young families to joyous seniors. A perfect winter getaway from our cold northern winters. Thank you Fiesta Americana Cancún Villas!!❤️❤️❤️

It was all good!!

We liked the cozy feeling of a small hotel where the staff knows you by name and the beach and pool areas are not crowded. The food in the main restaurant was great and good value for money. A big supermarket and quite a few restaurants are within 5-7 minutes walk. The ocean in this area is calm, no waves, swimming was easy. The staff is exceptional, makes you feel at home. Special thanks to Arno and Lia at the restaurant, Ricardo (transportation and luggage) and our wonderful cleaning lady in Rm 316 (unfortunately, I don’t know her name).

The rooms are a little dated, it would help a lot if bathroom and closet doors could be replaced. It would give a much better overall look to rooms.

The staff was truly amazing during our stay. They were truly all so kind! The beach front and pool area were very enjoyable- loved the many options for seating and shade. The food here is also delicious. We also appreciated that this place was not crowded.

I do wish that this place was an all-inclusive resort. It was kind of confusing when booking to see if it was or not. The food and drinks are reasonably priced, but it does get a little tiresome to be paying often. This being said, I feel like the food here is much more superior to an all-inclusive since you do have to pay. So you are paying for quality!

Everything was pretty well kept all the staff was very friendly. The beach and pool were excellent! Fun music in the pool area, lifeguard and cleaners always around. Lots of cabanas to rent that was about $90usd per day. Lots of pool chairs and Loungers to pick from. Facility was very nice and clean at all times.

We were there for 4 nights and never had any housekeeping. So no clean towels or bed sheets :/ the toilet in the master only filled about halfway full, and would not flush well. The jacuzzi tub was visually dirty on arrival so we never used it. Drinks were expensive seeing a basic vodka and lemonade ran about $40usd. We knew it was not an inclusive resort but even at a high end club a vodka lemonade would not be that much.

Small balcony and partial sea view. Easy access to towels, loungers and shade for the fine white sandy beach and pool. Generally clean and comfortable, if perhaps a little tired. Restaurants, convenience store and public transport very close.

Prices at the in-house restaurant. Self-service laundry wasn't open as advertised (we didn't bother to ask to have it unlocked). Never did find the deli as the hotel/resort map is very high-level.

Our room was very spacious and just what we needed for a big family visiting. There were daily activities and the pools were very nice and kid friendly. Paola, Dia, Marco were very friendly and made it a lovely visit. I also want to give my appreciation to our housekeeper, Anyelina, who went above and beyond. I think the hotel is beautiful but the staff really make it the best so shoutout to all of them!

Not a dislike but we preferred the beaches nearby instead of the one at the property but that’s personal preference as we traveled with little kids.

The location of the hotel is good and the hotel in general looks good, although it could use some TLC it was obvious that they were doing repairs in different places, so perhaps it was just this time. Staff is great and the food was actually quite good!

I booked two rooms for the same price, for our friends and for us. But theirs was SOOOO much better and bigger and prettier. The beach is ok, but no real soft sand...