The staff they had was exceptional. Very polite, going above and beyond to make sure we had everything we needed and more. Special shout out to Omar and Vicente (not sure of the spelling.) Great planned activities. Food was good, enough variety, good selection from room service.

Under staffed, restaurants closed on certain days. The floor in our room needed better cleaning. Better consistency; towels, 1 day we had 6, then 4, then 3. Some days we got turn down service, some days not. Some days they filled the mini bar, others they didn't.

the room was clean, spacious, very comfortable. Loved the black out curtains. The food was good! loved the different themes of restaurants. Staff was very nice and accommodating. No problems during my stay.

The resort was under construction. I know this is a necessity to building and growing beautiful resorts. The construction noise was very loud all day long, and some parts of the resort were closed.

Pools are good, son of 5yo had a blast on the three large waterslides Everything is clean and comfortable, staff is friendly and attentive Variety and quality of food is good and the grill next to the pool is great for lunch time Because the rooms are spread over many buildings it doesn’t feel so massive as some other resorts

The first rule of the pool is not to put towels to claim the pool beds before 10:30am, sadly they don’t enforce this rule leading to most beds being “occupied” at 7:30. This is very annoying if you’re with kids and actually plan to use the beds at 8ish while people claiming the beds don’t show up until 11ish.

The property was very clean and the staff were always cleaning up around the property. The location was great…not far from the airport and close to the little town of Puerto Morelos. Public restrooms were very clean. Staff was attentive. Drinks were served quickly around the pool area. Taco cart every night near the main bar was really good. The guest hosts are really good at getting people involved in games and activities and are super friendly and really fun.

Pool may be a little small for the amount of people staying at the resort. I had to get up while it was still dark out 6am to claim chairs by the pool for me and my family. This may be because it was windy for a few days and maybe people didn’t want to sit on the beach. After three days we asked for new towels, we put the dirty ones in the floor which were taken but then they left us with no towels, hand towels or wash cloths. I was on a third floor room jungle view building 9. We were really close to an electric transformer or some kind of machine that was loud with the balcony door open. Our family members had two rooms on the first floor building 9 and there was a slight sewer smell in their rooms. Building 9 is also the farthest building from the resort.

Dreams Sapphire was a great option for us with an infant. Pros: ocean views, tub on balcony. The Asian restaurant was delicious with sushi roll station. Generally kid friendly and restaurants were well equipped with high chairs. Overall food was above average for an all inclusive with good variety. The preferred rooms were spacious and the preferred lounge was a plus. Cons: the chair hogging is the worst I’ve seen at a resort. By 7 am, all the chairs are taken. Either they need more chairs or they need to figure out a way to handle the demand. They were always out of pool towels. No reservations for restaurants so average wait was 90 minutes and then the service was super slow especially at Bordeaux (2 hrs with an infant). If you are breastfeeding and need refrigeration, don’t rely on the mini fridge it was barely cold and there’s no temp control. Overall we had a fantastic time but there could be things that can be improved! I don’t necessarily feel like I need to return. I’d be interested in trying a different Dreams in the area.

Third stay at a Dreams Resort. This one had the best food we have had at a Dreams Resort. We always consider the food to be good but not very good. This one actually had some very good meals. The only thing we really saw wrong was just that it’s a bit dated. We also didn’t like that the Preferred didn’t offer any benefit whatsoever over the standard rate. No butler, no separate dining area, no reserved seats…. Nothing. We stayed on a great deal on Booking.com and if we scored another great deal like we received we would do it again. But wouldn’t pay more than $2.5-3k a week for a family of 4.

Dated - preferred club didn’t have any benefit

This is a smaller resort, which to us offered a more personal touch. All members of staff we met, were friendly and helpful and couldn’t do enough for us. This was our second visit to dreams Sapphire, the first time we came it was with family, including young children. Rooms were cleaned daily and they also offer a turndown service as well. If we needed anything for the room, we just made a phone call and the items were delivered. We enjoyed our stay so much that we chose to revisit, but this time as we were travelling as a couple, we upgraded to preferred. We loved the preferred pool, especially the Bali beds. We also liked the preferred lounge in the evening, which was much cooler to sit in and wasn’t busy either, snacks/buffet items are laid out as well. There is no entertainment in there, but it is offered elsewhere. We enjoyed both visits equally.

Nothing, every thing was good.

The facilities are expansive and beautiful.

There are a lot of areas that aren’t air conditioned sufficiently.

I loved our swim up suite and the preferred club room.

The food wasn’t that great. It was like they didn’t even taste what they were serving. Food was not made correctly and labeled something it was not. I had limoncello dessert that was missing lemon entirely. I had soup that was not what they labeled at all. So strange. The Bordeaux and grill had the best food and was delicious. There are no areas for families with babies and toddlers. The swim pad is okay for a minute but they need a clean cool place for families to go with their babies and toddlers with stuff for them to play with. Otherwise we were confined to our room most of the time.

Beautiful facility ! Has everything ! Staff great , daily activities great best all inclusive we have been two ! Breakfast was amazing with smoked salmon lunch and dinner has stone crab claws etc

Hot tub was not hot and didn’t meet property combination of temperature and sanitizer ! Temperature would allow bacteria to grow ! Meats and chicken on the buffet were overcooked and dried out ! Not enough towels at the pool ! None of these things would keep us from coming again