The staff is very helpful and accommodating, they were very polite and flexible about our problems. The rooms are clean and comfortable. Breakfast is good with enough variety. The location is great! Everything is reachable on foot (not far from public transport though) but you can also get over to the islands in mere minutes. Will certainly book again if we come back to Oulu.

No major complaints. The pillows are a bit too soft for my taste. The thermostats in the older rooms are a bit confusing, the new ones are great though. Please clarify in the room descriptions which rooms have a private sauna and which ones do not.

Been here several times before and shall return. All-in-all a good hotel to stay at. City center close by and the hotel amenities are on a good level. Breakfast provides plenty of variety and the room beds are very nice (for my taste). The gym at the hotel is the best one I've ever seen located at a hotel.

Although the rooms are quite nice it is time for some renovation work to be done. The bathrooms are getting a bit old and this also affects the overall cleanliness of them. But the bathrooms do get the job done nicely still.

Good location. A sense of nostalgia as this is an ‘old’ hotel in Oulu, used to be called Vaakuna. The breakfast buffet was probably the best hotel breakfast we have experienced in many years (as generally hotels are now skimping on breakfasts). The variety and quality of the food was incredible; they even made omelettes and waffles to order. Absolutely worth getting the hotel breakfast.

All was good.

Wonderful hotel and great location. Very friendly staff. The room has very good beds, all the necessities. Tea and coffee, minibar and wine bottle available for buying, room service available from the restaurant, bathroom toiletries complete set. Gym access was great, fully equipped gym. The breakfast is amazing!!! Nicely presented, from a welcome healthy start shot to the chef making your favorite omelette on spot. Squeeze your fresh orange juice. Great choice for salty breakfast and leave some space still for waffles and pancakes :-)) Thank you for a wonderful stay, definitely coming back here when in Oulu!

They call it a "super breakfast" and it really is. Great variety of food, fresh, tasty and good quality. The personnel at brekfast area was very well trained, polite and welcoming. They even brought us a separate jar of coffee to enjoy at our table. I also loved the gym area - it looked like it was privately owned proper gym, but hotel guests have a free access to it. There was a pleasant free sauna as well. Beautiful view from our window. Room was cozy family room. Really liked how beautifully was decorated the hotel entrance\lounge area - it created a special cozy atmosphere. Also big thank you for free water and small snacks which were available there. As a parent, you feel grateful for that, as our kid only drinks still water.

Unfortunately, the room (and especially bathroom) had seen its best days and was quite worn. There seemed to be either dirt or wear spots on the room floor, I wasn't sure what it was, but either way it wasn't appealing. Equally communal coridors were very dirty during our stay. Bed mattress was VERY soft. Luckily we stayed only for 1 night, as otherwise my back would not last through the trip.

This hotel is the absolute best! The beds are amazing and the views looking out to the river were wonderful. Maybe ask for a room with a view. Staff were wonderful, so friendly and welcoming. Breakfast was fabulous and the sauna is great as well, but only working limited hours. The restaurant meal was the BEST! The bikes available to ride are also fantastic.

If the hotel could supply some milk for the fridges, that might be helpful.

I choose this hotel always for the following reasons (as long as the apply): The hotel gym is awesome, the breakfast is for many tastes, and usually the rooms are quite quiet and restful.

Some outside noise attributed to the night not being so restful this time around. Perhaps the windows could block out noise a bit more. I always dislike rooms with bathtubs. I never use them and feel that they are a bit oudated as a concept.

Great location. Very central, only 15 minutes walking from the train station. Excellent and very friendly and helpfull staff. Best breakfast I had during my 2 weeks in Finland! There was an art, clothes and food market in front of the hotel, on the square, when I stayed there. Also nice bars close by. You can rent a bike for 3 hours for free. Musea closeby. Biking to the nearest beach is 20 minutes. Beautiful view form my room. Nice bar area. Good restaurant and I loved the terrace in front of the hotel. IT WAS PERFECT.

I do think the room rates are a bit high, but that is Finland.

Breakfast was good with efficient service

people servicing the rooms were variable, Some days they changed the used glasses and cups other days they didn't!

The breakfast was incredible. All the options you can imagine, and more. The room was perfect, the bathroom was ideal. The iron and the hairdryer work perfectly, and the sauna was incredible.

Sauna hours. Sometimes didnt fit with my work time, but the time it was open it was nice.