The staff, location, view were all perfect, we couldn’t ask any more from those.

Our room lacked any kind of clothes storage, we resulted to putting our clothes into the kitchenette cupboards. There was also no regular maid service so we ran out of a couple of things, toilet paper, shampoo etc.

Lovely 🤍 The staff were amazing 🤩 so helpful We catch the Aurora twice 🥹🤍 The sauna and the jacuzzi were amazing ✨ There were some hair in the bedsheets But I use my own so that was not a big problem for me The place was clean in general however I had to check every place before the checkout because I dis not want to leave anything behind and I found something in the sofa 😅 so I suggest a deep cleaning even for under the sofa after the guests leave Everything else was amazing and if I will go back to Saariselkä I will not hesitate to book the same villa 💜

We had a truly fabulous and unforgettable time. The customer service was spectacular throughout our numerous inquiries. They went above and beyond in many ways, not the least by also hosting a couple of friends who were stranded due to a complete failure of their (different) hosts. So many highlights... From Aleksi's numerous house calls, the lovely dream ace team of Ourso (sp?) and his colleague (sorry I didn't catch your name 🫣) for emergency spa maintenance and technical solutions, the delicious and copious breakfast crew, the cleaning crew, their excellent recommendations, the superb accomodations, the exceptional setting....

Truly we have no complaints. Life throws curve balls as always and their team stepped up admirably.

The cabin with the glass walls was simply amazing allowing us to enjoy the view from the comfort of our bed. The private sauna definitely a plus

On our arrival we were told that the jacuzzi of our cabin was broken and we were given the alternative of using one of a different cabin which was pretty uncomfortable and we ended up not doing it. Then the next day they “fixed” ours but the water was cold. Also we asked for an early breakfast at 8 o’clock instead of 9 because we booked an activity for that time, about which they totally forgot but luckily managed to bring it to us on time after another request. Another thing we didn’t like was the shower, which was built in a weird way wetting the entire bathroom when using it

Juuso, the guy who assisted us throughout our stay was spectacularly helpful and attentive at all times with us, he is a cheerful, attentive and exceptional human being!

Breakfast needs variety.

Where to start…. This place is amazing. It’s like being on another planet. We LOVED the location, right in the edge of the small town. Snow everywhere. Lovely hot tub. Really warm and cosy rooms with amazing views. We stayed in room 9 and it was almost perfect. The staff are brilliant and will drive you wherever you want to go. We saw amazing auroras, went snowmobiling and had a day snowboarding. It was all great fun and unforgettable. Tours are quite pricey but I think that’s Finland and not this hotel. If you want a long weekend get away somewhere completely different then you can’t go wrong with this place.

Small things… nowhere really to put your clothes in the room. Sometimes you are not sure who to text to take you places or pick you up. These are not major issues though at all. The place is amazing.

Huge windows overlooking the nature and even northern lights! We took millions of pictures of the northern lights and the sunset and even the snow storm looked so beautiful in the comfortable setting of the room. The jacuzzi and sauna are perfect too. The service is impeccable. Jani is the best host ever! It’s about 15 mins walk to the alpine skiing resort and 30 mins walk to the village center (up the hill if back to hotel).

Nothing

Very nice modern cabin, amazing staff that happily drove us around to the restaurant and for some aurora hunting. They also came to knock on our door to let us know there were auroras going on. The bedroom was very nice. We couldn't see the auroras from there, but it was very relaxing looking at the stars from our bed.

Some things didnt work (the shower head, water kettle) and it was VERY warm (probably the window heater that cant be turned off). Would probably also have been nice to have a restaurant for breakfast.

Everything. The location was perfect, sitting on a hill looking down on on the town of Saariselka. Beautiful views from our sky suite with extremely attentive staff who dropped us off at different restaurants every night and then picked us up at the end of the night at no extra charge. All the staff (Juuso and Ansko) went out of their way to make your trip memorable and I really felt that it was important to them that we squeezed everything out of our short visit. We only stayed for 3 nights, so seeing the Aurora was by no means guaranteed and the one night we did see them, worth the price of the trip alone, was thanks to Juuso and Ansko who woke us up as there was unexpected activity after we had given up and gone to bed!! The trips we had booked through The Aurora Collection Resort were great and worth every penny which were all delivered by the Northern Lights Village whose staff were so friendly and keen to give you a great experience. For us the best by far was the 10km Husky safari which will live long in the memory and the sauna and ice swim. This has been by far the most memorable trip and that is thanks to The Aurora Collection Resort and its wonderful staff.

Nothing.

The staff provided exceptional service throughout my stay, embodying professionalism and attentiveness. The car service exceeded my expectations, delivering convenience and efficiency. While breakfast offered a satisfactory experience overall, perhaps introducing a varied selection each day could enhance the dining experience for guests who appreciate diversity. However, personally, this minor detail did not detract from my enjoyment, though it could cater to those who value variety.

Nothing springs to mind, everyone was super helpful.