The pool and waterslides were awesome the hotel staff was friendly

I had a bad experience with Henry's pub. I completely understand they were very busy, but if they had told us that they weren't able to do our order, we could have ordered somewhere else they were very unprofessional and rude. The hotel manager felt bad for the situation and gave us our meals free, but I will never order from the pub again... Also, there was no parking left. i had to drive around until I found a spot, so that's something that could be addressed in the future

Hard to beat that pool (water park), kids had lots of fun! Good gym! Good shower room! Room was nice and clean except the sofa bed.

Was surprised there is no microwave and coffee machine was not clean so we never used it. Fridge is too small. Fan is dated and too loud and has an annoying click when launching. We had a corner unit I guess was loosing temperature fast so heater has been launching pretty often. Once we opened sofa bed, had lots of someones hair in it, wish bedding to be cleaned better.

The water park is great for children. Staff was over the top nice as far as they could. Printing in the business centre was free and it was open anytime with helpful support from staff when IT wasn’t working.

No option of a ‘lending items’ inventory which would have been very useful as our stay was for two weeks; specifically an in-room microwave was very much missed. No breakfast included added to the inconvenience. But there was a restaurant in the building and the staff gladly offered the use of their microwave ( they were so nice), albeit going down 3 levels and several long aisles and corners two ways left a hope the food would still be hot on return to the room.

The staff is very kind. 5 stars to Lucila (not sure if it correctly written) at the entrance and Vivian at the restaurant The renovations look good

It feels like the shampoo and condicioner were changed for a poor quality product. I am a long-term sheraton customer, so I could see the difference

Everything was ok except the hidden charges.

I didn't like the fact that you guys have so many hidden charges that you didn't put in Booking.com site. It clearly says there that it was $446 including taxes and fees for 2 nights but when I checked my bank you guys charged me for $517.40 and when I talked to the staff at the lobby he said you guys charged for incident and damage fees. And I was like what the heck? For real? Cus i've been in so many hotels and you are the only one who charged those kind of fees as for different hotels they only charge if they checked the room and they saw some damages that's the time they gonna charge us. Well I just let it go but I will not gonna book again to you guys. Never ever. I'd rather go for air bnb rather than booking to sheraton.

The western theme in the lobby was very nice it was great and welcoming.The main purpose for me and my boyfriend visiting Calgary was for the Stampede.Housekeeping was great if you need toilet paper or extra towels or anything else there is always a housekeeper and housekeeping cart close by.They respect your privacy especially when you put the privacy sign on your door.

The front desk staff are all business not very friendly.Everytime me and my boyfriend came into the lobby to go back to our room the front desk staff would just look at us and not say hi or anything.Every other hotel would say hi or something when we walked by the front desk which I found pretty rude.There is no microwave hopefully they are added to the rooms someday.

Pool was great. If you are booking this hotel, and want to access the pool, you need to book the specific room type that gives you access. The location of the pool is in the lobby. This makes the wait to catch an elevator super long. The elevator area in the lobby is constantly busy. Expect to wait for 2 or 3 elevators when you are heading to your room.

This hotel states it is "pet friendly". In fact, they should say "pet tolerant". You must sign a waiver when checking in with your pet. The pet fee is $45. If your pet barks for anything more than 10 minutes, they will charge you $250. This is not mentioned on the website. Floor 5 is extremely busy with families. Do not book this floor if you want a quiet stay. constant kids running down the hallways.

There's no included breakfast, and I didn't patronize any of the on-site eateries. The location is only good if you have a rental car, don't mind Ubering everywhere, or are coming just to stay at the hotel without exploring the rest of the city much. The facilities are fine, clean, and staff is generally friendly.

I wasn't a fan of the location, but I should have probably researcher ahead. If you don't have a rental car, I would choose a hotel with access to the train. The water pressure in the shower was quite low.

Very comfortable beds. We loved how accommodating the staff was. In one specific moment we had brought back some pizza to eat, thinking we could eat at a table in the lobby. We realized however that the lobby seating was part of their on site restaurant and we really didn't want to eat in our room. The manager of the restaraunt made us space at a table and invited us to sit and eat our dinner. He even instructed his staff to see to our needs. We ended up ordering some delicious mixed drinks before finishing our dinner and returning to our room. It was a kind, compassionate human moment that reflects the care of the staff takes in their guests.

Location to the airport is about 15 minutes. Not bad, but closer options exist. The general area has restaraunt options but otherwise not a ton going on out here.

I’m not sure if they always do it as it was my first stay but the whole foyer and entrance was decked out in ‘western’ decoration, I assume just for the Calgary Stampede on at the time, but that was why I was in town and I had arrived from travelling so it was a cool start to my trip, unexpected and mood-elevating. The front desk were friendly, quick, efficient and helpful, late at night and in the morning as were the cleaning staff in the corridors the next day. It sounds small but it’s been ages since I’ve been in a hotel where the staff are noticeably above expectations!