The place was exactly what we wanted. We are a family of 5, including a grandma. The suite has 2 spacious bedrooms plus sofas, enough to accommodate all of us. The bonus is that it also has a kitchen, and laundry machines. With a Whole Foods nearby, we were able to fix breakfast at the hotel. The parking was $49 per night, comparing to nearby parking options, it's much safer and the price is reasonable. The pool, hot tub, and the roof top cinema were all very nice.

The water could be hotter and the room service could be faster -- it took them about an hour and half to deliver some towels and a blanket. We were very tired and wanted to get to bed, but my son didn't get his blanket delivered until past midnight.

I thought for sure it was a scam because the price seemed too good to be true. The suites were amazing and had all the things you need: pots, pans, refrigerator with filtered water dispenser, washer/dryer, etc. The outdoor area on the 4th floor was perfect - ping pong, basketball court, pool and BBQ grills with lots of seating. They even have an outdoor movie theater (for an extra charge).

Beautiful view, good price for the amenities, and the ability to cook with a full kitchen, do laundry, and hit the gym. The space is well-equipped with cookware and dining ware, so I never had to worry about having to grab any of that from the store. It's really close to multiple grocery stores and eateries as well. Great spot to stay if you need to go to the convention center--only a 15 minute walk for us. Less crowded and rowdy than the convention center area, and more food options as well.

Issues with receiving requested amenities. Asked for towels multiple times for 2 days before getting the towels. Also, the dishwasher leaked profusely. We think it was due to the wood paneling that was put on the dishwasher to make it match the cabinets. I'd rather have a dishwasher not match but work correctly, than a dishwasher that matches but leaks.

The apartments are nicely furnished and the views of downtown LA are great! We really enjoyed the pool area which has a Iarge pool and jacuzzi and lots of lounge areas. Overall, it’s a lovely place to stay.

The jacuzzi wasn’t cleaned the whole time we were there, so there was a line of green scum along the edge of the jacuzzi tub. Most times we went to the pool area there were no clean towels — you had to find someone to get you a towel. The floor in our condo had some gummy substance stuck to it in places; I was able to get it off by scrubbing it. We’ve stayed here before, and this time the cleanliness wasn’t as great. But we enjoyed our stay overall.

The room was clean Hotel employees were great. Exceptional value for the money .

The only bad thing about this hotel are the elevators . At checkout, we had a cart with our luggage , we had to bypass the elevator that stopped on our floor 6 times because there wasn’t any room in the elevator . They have 4 elevators and it appears that two of the elevators aren’t in use and housekeeping frequently uses one of the remaining two elevators with their large carts . The last elevator always is packed with other hotel guest . It took us 35 minutes to get down to the lobby at check out.

Staff has always been very efficient and friendly. We love the location, views and a great environment to spend time with friends and family. Unlike VRBO, you get personal service and exceptional amenities.

This is my second visit in 5 months, both times housekeeping missed placing towels in the rooms. The night gentleman delivered the missing items with apologies but it is very inconvenient to wait to shower. The dirty cleaning cart remained outside our door until we pushed it away from our door later that night.

Fantastic apartment with everything we needed. Great facilities on level 4 Perfect for a stay in LA

The parking was a little expensive.

Check in was a breeze, and the front desk folks are super friendly and helpful. As soon as we opened the door to our room, my son and husband gasped at the amazing view and sleek modern room. The location was perfect for visiting the downtown sites, plus the central location makes it easy to get to other neighborhoods. We also enjoyed the amenities, although the pool and steam room were out of service (but we had the option of using a neighboring pool.) Parking is a huge plus despite the fee, and our pup enjoyed her stay too. All in all, we had a fantastic trip at a lovely property, and we're already planning our return.

No complaints

I liked the spaciousness of the room along with all of the amenities. I liked the fact that the parking lot felt secure compared to the other options. The use of the elevator had to be unlocked via key card which made the room overall feel more secured. The staff gave good recommendations for food.

There was a lack of initial towels in the room and no hand soap in the room. I had a few keys randomly get deactivated over my stay. The pool area unfortunately closed really early for a holiday night.

The room was great. We also liked the location.

The pool doesn't have sun in the afternoon so it was chilly. Also, the hotel doesn't have a restaurant. There are options under the building but that's not the same thing.