The property is arguably the most beautiful we have ever seen, not just in the US, but across the globe. The setting, the facilities, and design is just top notch and we could not imagine a more beautiful property.

Understaffed and (partly) unqualified staff. From start to finish we were not satisfied with the service, starting with the fact that upon check-in we had to wait for hours to get luggage l get delivered to our room and finishing with the fact that one has to wait for 10-30 minutes to get seated for breakfast table (although there were clearly empty tables). Likewise, many of the employees (albeit not everyone) were straight unfriendly or unprofessional (e.g., chewing gum when speaking, etc.). All in all, we get to spend +50 days per annum in hotels across the globe, yet we have rarely seen such poor service, which in our eyes is a big no go with such high price point.

Gen Z doesn’t have time for reviews of their room right now, so I’ll do my best to translate: sushi dining at Welina was the best of the best, coffee from Neighbors with views of the Bay as well as the breakfast buffet was top shelf, Johnny at the rum tasting was awesome, nothing was sus, no one was salty, everything was amazing, no cap.

It’s a beautiful property with amazing views of the bay. The hotel is very modern, with tons of amenities. The rooms are nicely decorated with a comfortable bed, robes, slippers and everything you would need honestly. I like the smell of the shower products and lotion in the bathroom. Also loved the water bottle refill station directly in my room. I’ve never seen that anywhere else. The closet even had a yoga mat and foam roller. They had daily activities you could sign up for, some with fees, others not. They have a good breakfast buffet with enough food options at $60 per person. Unless you eat a huge breakfast, probably not worth it. You could also order from the Neighbors cafe for something smaller and eat outside on the terrace in the morning. I liked having the options. They have a great pool by the beach with a bar and servers coming around taking orders. Staff can also help you find a chair and get you set up. Cabana rentals were $400/day or $200/day but it honestly rains on and off that a full day didn’t make sense. Also lots of kids at the pool so not very relaxing when you’re paying $1k a night. They have an adult pool but it’s not as big. Just a good of view and also has its own bar and waiters. There’s lots of restaurant options onsite but the one that stood out to me from the site was the terrace. You can make a reservation two weeks in advance. You’re limited to 90 minutes per reservation. I did this the first night I arrived. I booked a table on the terrace outside during sunset to get a good view and take pics. When I arrived I was sat at a table inside but on the edge of the doors leading out. I couldn’t see outside at all as there are planters blocking the view. Not a big deal, it’s still nice. But the bugs from the plants were a nuisance from the moment I sat down. (Bring bug spray!) I also didn’t get a menu and no waiter approached my table or brought me water in the 15 minutes I waited before leaving.

The walls were paper thin. I could hear the individuals in the room next to me. When they were talking, when they were doing adult things at night, and when they were packing their suitcases at 4 in the morning. I also had zero cell service and very spotty WiFi in my room which isn’t important on vacation but I did have to remote into work at some point so the connection was a problem. It may have just been the room I was in. I had service and WiFi throughout everywhere else on property absent my room. But that also made streaming shows at night difficult. Again, not the end of the world, you don’t vacay to watch tv but would have made working easier if it worked.

I liked most of the staff -they're friendly. Great gym Nice sushi restaurant nice room easy check in process good beach service

The room didn't get cleaned early in the day - 1 day it got cleaned around 6pm and we had to raise it with the hotel. The food was good, but not out of this world. Plus everything was very expensive (mother's day buffet of $145pp and it was decent - not worth the money in my opinion) Definitely understaffed - very obvious. We had to wait ages for our bill at dinner one night and we also had an encounter with a waiter that was a bit rude (most of the staff was v nice)

Staying at The 1 Hotel Hanalei Bay was nothing short of magical. The view? Insane. I’m talking jaw-dropping, postcard-perfect scenery that makes you question reality. From sunrise to sunset, every glance out the window felt like stepping into a painting. The food was equally as impressive – fresh, organic, and clearly made with love. It’s rare to find a place that marries luxury with sustainability so seamlessly. Whether it was breakfast by the bay or a casual snack, everything was top-tier. As for the amenities? Pure perfection. Every detail, from the spa to the fitness center, was thoughtfully curated. If you’re looking for a blend of relaxation, luxury, and a deep connection with nature, this is your spot. Can't wait to go back!

Views are spectacular and it’s an amazing experience having turtles swimming around us. The rooms are stylish and comfortable. Restaurant was great with friendly staff. Beach and pool are great.

We had trouble with our keys working across two rooms which they promised would work, but after about 6 visits back to reception to fix the keys we realised they had over promised. It’s a bit of a treck to get from the reception/restaurant area to the beach using multiple elevators so if you forget something from your room it’s a pain.

Wonderful and inviting design, friendly team, the location is perfect! It’s very unique to be on the ocean with the view of the mountains. Lots of the best parts of the island are nearby. Great spa and gym, all the facilities are excellent in location and maintenance.

It’s clear that a lot of thought was put in the food, but the final result was not balanced, at least for our family taste. The food is very expensive and not fine tuned enough. We loved the sushi and the catch of the day!

Great location with an amazing pool and opportunities for kayaking. The valet service and pool staff were outstanding!

Our check-in experience wasn’t very friendly or welcoming. The mountain-side part of the hotel seemed older, though remodeled, it was clear they had painted over and reused old moldings from the previous hotel. The young, tall waitress at the restaurant on the right during dinner was not attentive at all; she didn’t even provide utensils and seemed disengaged. Perhaps it’s difficult to find excellent staff due to the remote location on the North Shore. The bellman took too long when we were departing, so we ended up carrying all our luggage ourselves to avoid delay. Overall, the service didn’t match the price of the hotel, especially when compared to the Four Seasons.

Unreal location and setting. Views are incrrdible. Style of the hotel is chic and great. The beach is lovely. Turtles galore. Staff excellent.

This is an expensive place and location. But some little things, e.g. kids meal, were kinda crazy even then. When you add multiple services, taxes and tips, you'd end up with almost 50usb for a kids pasta. It is fine but a bit hilarious :)

We were upgraded to a master ocean view suite, which was spectacular. The view and sounds of the ocean were the backdrop to our deeply relaxing and inspiring stay. The location is easily the most beautiful on the island. The swimming beach was fantastic and my husband was pleased to be able to snorkel right on the property every day. The breakfast and different options for food were plentiful, healthy and delicious. And the staff went above and beyond to make us feel welcome, special and comfortable. We also enjoyed the complimentary yoga and sound bath sessions and I enjoyed a world class facial with the excellent Cindy at the spa. We loved the whole experience and will be back!