The location of the hotel is perfect, close to Grand Central and Bryant Park. The room was fine with a super comfortable bed. The staff were very friendly and made us feel welcome. The roof bar/restaurant has a very impressive view of the Empire State building. All in a great hotel, comfortable rooms which I would recommend.

The hotel charges a $33 a day destination fee. It provides discounts for the gym, parking and other experiences. When we checked in the staff didn't even mention it to us so had no idea. It is on the booking but a reminder would have been nice. In addition, I had no car to park (it's Midtown Manhattan and I am from the UK) and had no intention to use the gym. Feels like a total rip off and mounts up if you are staying for a long time.

Beds were very comfortable and rooms were a good size, lovely decor with big windows. Shower took a little while to heat up. Rooftop bar view is 10/10! Drinks are kind of expensive up there and cannot be charged to the room.

Upon arrival we were told there was an $100 a night ($300 in our case) deposit required and would be returned on departure. We were not informed of this beforehand in any way and it came as a massive surprise to two college students who had budgeted quite hard for their trip to New York!

The location is perfectly central to anything you want to do in NYC.

Some rooms face the courtyard and therefore my room was dark due to no sunlight. I wasn’t in the room that much during the day so it really didn’t affect my stay. It was just noticeable in the morning when I prepared to go out for the day.

Location is right in the middle of everything and the room was big and great space.

Staff knocked at our room 2times on midnight and 2am. They delivered wrong room.

Location amazing for exploring, check in/out was with with reception very helpful. Gym fine and great to have bag storage ahead of late evening departure. Room well equipped but small (see below).

Room was very tight for two double beds, we could barely walk around the bed with no where to put suitcases. Photos have been cleverly taken. Room cleaning was OK but typically went the extra mile on the last day! We didn't take breakfast at the hotel because we were up and out early. The bar doesn't open until evening, so no where during the day to sit and have a drink/coffee beyond restaurant.

Location was great. Close to attractions and could walk anywhere. Easy for Uber to pick me up. Wifi worked well. Was not noisy and did not have to wait long for elevators.

Staff when checked in was not that friendly. The guy had a smugg attitude. Almost as if he was better than anyone. Wouldn't hurt for him to smile. I had to ask him about the gym and wifi. These two pieces of information should be given at check-in.

Convenience, cleanliness, location and quietness

Good location. Close to the NY Public Library and Bryant Park. Front Desk stuff were very helpful meeting our needs generally. I would like to recognize Jacquline at the front desk desk, who went above and beyond our expectations for customer service. She’s dedicated, smart and provides solutions not excuses and apologies. She was great. Please reach out to her for a job well done.

The rooms are too hot. Needed to switch rooms multiple times to get a room with decent air conditioning. Mx staff would work the problem, say it was “fixed” and leave us to an increasingly hot room. Fans helped some, but there are not enough of them to go around.

If the cleaning staff came the room was spotless but oftentimes they didn’t come at all or only upon request and strange times (late in the afternoon) I was often out in the morning and then came back to the room without it having been cleaned. Then I requested at the front desk that they come clean it at a specific time, so I could plan it accordingly, and they just showed up earlier. It seemed to me this is not at all the cleaning staffs’ fault but that of the ppl coordinating the cleaning. I was there for 10 days in total

Very very good location, easy to find! I arrived about an hour early for check in but a room was ready which was a great start. Really great and well stocked en-suite. Nice to have a decent coffee machine in the room, and lots of drawer and hanging space, I've stayed in bigger rooms with much less storage. Roof bar on the 21st floor is a must if only for the view, especially after dark.

Did ask to move room after first night, as I was woken up by the lifts moving in the morning - they did move me immediately so cant fault how they dealt with that. Struggled to get aircon to work, not sure it did.