We knew the hotel already. It is very colonial, very mexican style, beautiful garden, great view of the ocean. The staff was very nice and kind. Food is great. Location is really good, at the beginning of Playa Zicatela. On the road the are little shops, farmacy, café and on the beach great restaurants where you can dine and have drinks with your feet in the sand.

Wifi connection is not great, but you are on holiday, right?

Shortly before we arrived, we got news that my 6 year old nephew passed away. Given that it took us over 12 hours to get to the hotel, we were not able to turn around and head back home immediately. We were in limbo for a few days with our plans and the hotel let us pay day by day instead of paying for the whole reservation (a week) because we didn't know if we were staying or not. The booking said the reservation was non-refundable, but they were extremely helpful and accommodating during the entire situation. They helped us book a taxi ride to Oaxaca city for my brother and mother who needed to get home as soon as possible. They also helped organize someone to do our laundry and give massages for a very reasonable rate. The hotel is also absolutely gorgeous. There are two pools (an adult-only pool and one that allows children). They have a private parking garage and street parking as well if you rent a car. The hotel staff are very friendly and helpful. I felt extremely safe there. This is my 2nd time staying there, and it certainly won't be my last.

The restaurant at the hotel is a bit pricy for the area, but the view is very nice and it's very convenient to eat there.

The hotel has a very beautiful landscaping, the rooms are big an clean. The bed felt clean as well and very comfy. The location was ideal to me since it sits away from all the movement going at zicatela yet you can walk a few steps there and enjoy the lively beach front if you want.

The TV was broken... Not a problem to me since I wasn't planning to see any TV anyways

The location was great for walking and scooter. The staff was excellent and top notch. Pools were nice, clean, water temp great. Having restaurant service by pool made it so comfortable.

There was loud live music from across the street on Sat 3-5am, woke me up hard to sleep. I went outside and just nothing I could do but suffer. Restaurant was ok for breakfast, basic cocktails, dinner we went once, there’s much more amazing food in n the area.

Authentic and close to the sea. The staff were amazing and very supportive. When our first room was not up to par … they quickly upgraded us to a beautiful courtyard room with balcony. Extremely kind ☺️ I stayed in this very same hotel back in the ‘80s and it was a very special and pleasant experience.

When we first arrived the room they gave us was not courtyard view, the room smelled of mold and the toilet did not flush. Although this was remedied … it is a room I would not recommend.

Clean room and pool. Good location. Not noisy. Staff willing to help arrange taxis or anything you may need.

Spacious, clean, comfortable, excellent location, super hospitable, excellent value for money! Sunsets from the balcony are spectacular, and there is so much within walking distance though you could stay entertained at the hotel all day without a problem.

With the windows open it is possible to hear other guests quite clearly, but this is no problem if you shut windows and/or use the fan!

There were many places to relax outside. The pool was very well maintained and never crowded.

We had a suite, it was very spacious ,but the large room was not very attractively furnished. There were no comfortable chairs to sit on at the balcony. The toiletries provided were not very desirable. Considering the cost I was expecting a more luxurious place.

We absolutely loved our time at Santa Fe!! The hotel and photos exceeded our expectations and we had such an incredible time, we didn’t want to leave. We felt so welcome and at home from the moment we arrived. The staff were really friendly and patient with us as we practiced our Spanish. The food in the restaurant was delicious and the staff were noticeably working hard to attend to every single guest. The room was spacious, clean, cool, and the bed was very comfortable. The pools were delightful and so tranquil to swim in or lounge around. The hotel is at the quieter end of Zicatela so we would highly recommend this hotel to anyone looking for a peaceful time!

The hotel is very nice and the restaurant is delicious, the staff was super helpful and friendly.

The Rooms are a bit old and not enough sockets to conect electronic devices.