Nice and clean. This is my second time here.

We are a group of 20, and have 11 rooms booked here, most of the master bedrooms, we wanted to book the beds in the adults only area yesterday and they said isn’t possible as it has to be done at 7/8am in the morning on same day. Today I woke up early and went to book it, and I’ve been told by Ignacio all are booked out and I should have done it the day before. Horrible service! I then asked to book a beach bed, and he send me to Grand Oasis! Unbelievable! That’s why we paid for The sense because is supposed to be better service! I find the staff rude and inattentive. Unfortunately I won’t come back here.

The beach, the pool area, the accessibility of drinks and snacks, the gym, and the number of available restaurants, the view from our room and the size of the room.

The entire building and rooms were a bit old. For example the shower or the building elevators felt a bit too old and outdated (elevator needed ventilation and the shower had issues with hot water). The food in restaurants was good but could have better quality specially in the buffets. If the location was a bit deeper into the hotel zone, you would have access to lots of restaurants, shops, shopping centers, and nightlife. We didn't know this before going but in Cancun you don't need to be close to downtown.

Thank you to Jesus in Sakura for super friendly and very welcoming service. Same with Oman at Sens pool bar who has good memory of my fave drink. I booked this hotel cause it’s the cheapest “8/10” reviews in booking.com during spring break. Every else is fully book or expensive. I don’t wanna stay in hotels with less than 8 score. Plus the place didn’t look overwhelmingly big. So it didn’t feel like it’s crowded. The Sens is next to Oasis Palm. They have their own amenities but you have access to both. They are both part of Oasis chain. Wifi signal is great. I don’t know why it has a poor review. Maybe others didn’t know how to set it up since you needed to download and log in their app first (using your roaming data) before you could generate your wifi password. Which the concierge should have help it get done first before sending us to our rooms, but we managed. The app is superb. It has everything that you needed to know, dress code, shows, restaurants (amazingly numerous). I honestly don’t understand why the reviews didn’t agree much with the food. They are all good. Sakura maybe not much but they have shows. The reviews also said that they don’t have much pool/beach chairs, which did not bother me cause I came here to swim, eat and enjoy the whole place not just to sit around sun bathing. But if you really want one and hate waking up early to reserve a spot then best time to look for one is at around 3pm onwards. People are mostly lining up for lunch so there’s usually available beach chairs. There’s also a review complaining about black out curtain, they actually have it, maybe they just didn’t know how to use it IDK. It’s a 5star hotel but the review says it doesn’t feel like it since it has a lot of stuff that needs replacing. I think they’re referring to the minor hardwares like the elevator, the button metal plate looks cheap since it was not durable. it has holes like missing pieces because somebody decided to poke their fingers around the...

I only got upset once when there was a day we wanted to go to the mall to shop and do some haircut for hubby, we asked the bell boy to help us with a taxi, he said it’ll cost us 1500 pesos ($94) then wink to the guard. I felt wronged already just hearing the amount cause I know that taxis should only be $30 when booked ahead of time in booking.com. So I went to Oasis (other hotel) and asked their bell boy for pricing and he showed me the printed list of prices which is only $40. I couldn’t forget that big bell boy guy who was overcharging me last Apr 9, 3:30pm. A scammer! Ruined my mood.

Having read some of the negative reviews of this venue, it nearly put us off going but my wife suggested we should give it a go and I am glad we did. We are a couple without children, which is important for this review. Fundamentally, The Sens is aimed at families and it's important to understand this before you book. A lot of the negative reviews are about lots of kids running around everywhere, well yes there will be, it's a family all inclusive. We both felt that the venue had done enough to provide some additional areas and restaurants/bars to cater for those without children and also had some adult only areas. There is an extensive selection of restaurants, we were there a week and did not get around to eating at them all. In addition there is a good quality buffet restaurant which in our opinion provided good (but not exceptional) food for all. Again, this was primarily for families and got very busy at peak times with significant queues. We just adjusted our times to get around that. The restaurants required booking in advance but actually it was not difficult with the app and we were never disappointed. I guess the process won't please everyone, but it actually worked efficiently. The facilities are clean, with constant maintenance being carried out on the place. We felt it was unfair of people to make comments that it was "run down and old".....that is not true. There was loads of variety at The Sens, the staff were well organized and polite (rather than friendly) and provided a good quality and value for money holiday for us. I would like to also mention, that we were in Cancun for a wedding and needed to move to a luxury all inclusive after our stay at The Sens. This luxury venue was over twice the price of The Sens.

The slippery floors...a few people took a tumble including myself while we were there. Not much not to like about the site, it's lovely

Excellent hotel for families, nice pools , great beach as kids can swim and is not dangerous also very secure , food delicious , suggest you book all the restaurants. Staffs make sure you have everything you need , very effective and happy staff . Great for what you paid .

I have book before my arrival to make sure I have all , but at entrance they charge me a lot for the difference of 12 years old to 13 years old ( 6 months ) and charge me so much , was a problem because I paid before and didn’t have the money , so was way more than expected , otherwise I had reserved another place , because the price was at end to high . They told me if pay they will give the tax invoice this is a law for taxes and is more than a week and I didn’t get my tax invoice facture.

The staff was absolutely lovely! Honestly the best part of the experience. The view was amazing! We booked a master suite and had front facing balcony and a hot tub on the balcony. Huge room with king bed. The food was good, the servers were great. The cabanas were amazing and the “table service”/cabanas servers were amazing to avoid bar lines. They could checked up on us more but no worries.

The pools weren’t heated. There were “hot tubs” in the adult only pool area and they also were not heated, so basically just chilly baths of water. The buffet was madness! People every where not caring about anyone else. Luckily we only had to do the buffet once. The concierge desk is necessary to book all dinner reservations and cabanas and there was a line and often stuff booked out early. The elevators were tiny and took forever.

The countertop was not cleaned. A lot of stains on it.

Very clean place . They replaced the mini bar daily

The buffet food. The hotel needs more restaurants too much people and not enough restaurants. Always a long wait in line. The sushi 2 hour minimum wait. Only one chef.the only thing is fast to get is hotdogs and hamburgers. To get drink is a long wait too. Please stop been cheap and hire more staff.

The pool and the beach setup was really good. The bar and the food at the beach and pool was also great, you can just be in the pool or beach all day without needing to leave. Staff is friendly and helpful. For dinner, the buffet is always available, but if you plan to have dinner at their gourmet restaurants (there are many options) you need to book at the concierge for each dinner. But we found the food at these restaurants nothing extraordinary, you won't miss much if you're having the buffet. The buffet is pretty good actually!

Nothing really!!

Clean , good food and nice service . The beach is lovely ,a little seaweed but crystal clear water . The food is very good .... I went last year and they made some changes, for the better . Everyone must stop complaining about the line ups , go eat earlier .... if you go at the busiest hour ....yes you will wait To eat . There are small imperfections ... we are on Vacation chill ! The food was tasty ? The drinks were good ! Have an amazing time .... will go again with my kids ! Coming from a World Traveler . Grab some beach chairs earlier .... if you wake up at 10-11 am you won't find any this happens in most resorts . Can't wait to go back !

A Little more entertainment...by the pools . Good time !