All the receptionists were super nice. Very helpful.

The girl at the restaurant was NOT friendly at all, she was like we came to eat free of charge in the restaurant. No smile, kind of arrogant, maybe because we were Asians from Germany. Well, I don’t need anyone to loose their job. But she is not cut out to be someone to serve the gustes coming to the restaurant. The room-service girl was far more friendlier than her, even though we spotted her only once on the day of our departure.

Everything about the hotel itself is positive. From the staff to the room. Emir was kind to help us at any moment during our stay. The room is clean and spacious. I was positively surprised by a cake for my birthday! I have definitely enjoyed my stay here.

The location of the hotel is quite remote and the neighborhood is not so much developed. It is difficult to find something to eat as restaurants here are rare and nothing special.

Ibis hotels are no frills. If you stay in one, you’ve basically stayed in them all. The location of this is a little awkward but we needed to be close to a hospital for a few days. The mini fridge worked fine, and the room was surprisingly spacious.

Upon check in, the man at the desk shooed us away in a rude manner which we did not appreciate. The shower door had a gap in it and that resulted in water flooding the bathroom. There was also only one bottle for shampoo/conditioner/body wash, which doesn’t make sense. There should be at least one other dispenser in the shower. The beds were also of cheaper quality than previous Ibis hotels I’ve stayed at.

when i was on the way staff name is Burak call me make sure i am coming to hotel which is nice when i am there Emir there to night time Muhammed is there those 3 guys very good handle to custumer i was so happy only those 3 guys

night time resteurant layd asking money for tea which is not nice we paying so much money

Room cleanliness Modern and newly renovated room furniture Clean and renovated bathroom helpful and friendly staff Nice cafeteria with decent breakfast Nice cappuccino and coffee selection that can be easily purchased in the reception area

Nothing The rooms and bathroom are not big but are convenient.

The excellent service provided by the lady at reception. She sits in the office as well. She really went out of her way to make my stay comfortable. This was despite the language barrier.

Laundry service was poor and could not deliver on their promise. However the professionalism of lady in the office made up for that.

Standardized service & facilities ensure that the property always meets expectations. Mr. Burak at the reception was extremely helpful & friendly in helping out with all queries & issues

Breakfast options could be better. Also even at 9:30 AM some of the breakfast items were not refilled.

The staff is very helpful, for any question or request they are available to help you, especially Emir. The room has enough space. The location is very good, because there are bus stops nearby. I will choose to stay at the Ibis Istanbul West again

Emir at the check-out was very nice, thank him, please. The stay was very good for its money.

Staff does not speak English well, especially in the restaurant. At the check-out I ordered turkish coffee, but the employee forgot about my order and remembered only when I said to her 20 minutes later. But they all smiled, that is a plus:) In the morning around 8 am there was always no omellette, that is a pity.

Renovated clean room with a strong AC. Very kind staff.

It gives a good value for the money, however it is not at a walking distance from anywhere except for a small convenient store in a gas station across the street.