We arrived at the hotel en route to Le Shuttle after a long day's drive. The secure parking is round the corner from the hotel but you can leave your car temporarily in a small parking area in front of the hotel whilst you check-in etc. The hotel is excellent...very clean & the bed was comfortable. It's a ten or so minute walk to the centre....St. Omer is a lovely town & we enjoyed our evening there, plenty of places to eat. The buffet breakfast was very generous including hot food, excellent bread & local specialities. The drive the next morning to Le Shuttle took 40 minutes. Would thoroughly recommend.

This is my second stay at this hotel & it's such a great find. I stayed on a work trip & it was 10 mins from where I needed to be & is only a 40 minute drive from Calais. It's super comfortable, really nicely decorated, the staff are super-friendly & very pleasant & as a solo, female traveller, I find it a very safe, comfortable place to stay. I feel very at ease there. The beds are comfy, parking is convenient (€12 per night in secure car park at the back of the hotel) & breakfast is delightful. Dinner is served in the restaurant from 7pm.

The only thing that could be slightly improved for me is the shower - it could be a little more powerful.

nice location and parking facility. hotel is equipped with all the comforts needed and you can see it meets the chain standards. for breakfast there is nice selections of local products and diverse choice.

the airconditioning is a bit noisy and doesn't work well, also in the hotel spaces was not a comfortable temperature. for breakfast many products were finished and not replaced quickly by the staff. it needs some overview by staff members fruit selection was poor

I was surprised how good it was,better than Mercure Rouen which I had stayed at the week before.The room was spacious,had a kettle with tea/coffee making facility,a fridge,big bathroom & separate toilet.The car park was good with with a locked gate.The food was very good,again better than in Rouen.

The location isn't good,not a good part of town & quite a long walk into the town centre on dodgy roads littered with dog poo.I didn't fancy trying the walk at night.The bed sheets were too small for the bed so came untucked.I was lying on the bare mattress-not a great thought.

Excellent location for an overnight stay before going to Le Shuttle. A very comfortable 40 minute drive to Le Shuttle. the Toll Road was only a few Euros 😀😀 Breakfast was excellent!! 5* Room was very nice, and beds very comfortable There is a fantastic pizza place (and other food) next to the hotel. Great, very reasonably priced food. A very large Carrefour supermarket about a 5 - 10 minute drive away Great location, and very friendly helpful staff I’d stay there again!!

Nothing!

The staff on reception are outstanding, so helpful, great relationship with guests. A welcome at a Hotel sets the first impression and the reception staff could not have made the check in smoother and were helpful with every question. The Hotel is about 500m from the main bars and restaurants. However the bar at the Hotel is pleasant and again staff helpful. Breakfast is amazing. I can't find enough words to praise it. Rooms spotless.

No milk for tea in the bedroom. That's it just the milk.

Great location on quiet edge of town. Very good bathroom shower, separate toilet. Great storage, shelves, hanging room, mini fridge, kettle. Small desk, comfortable bed. All good. Didn’t have a meal there, just coffee which was excellent. Friendly staff and a storage room for the bikes.

A few hooks needed, especially on the back of the bathroom door and in the room for jackets, coats etc., and a hand towel rail. The fans didn’t work in the bathroom or toilet and so there is a lot of condensation but with the room air conditioning this subsides.

The staff all! very polite and helpful. The hotel is spotlessly clean and very comfortable with indoor and outdoor dinning areas. Plentiful choice at Breakfast. The restaurant we found to be very good and ate there our first evening, food was delicious.. The location in Saint-Omer is perfect, a very beautiful town and very close to Calais (app 40Km)

I have no complaints at all

This hotel met all our needs when travelling by car (parking available). The restaurant in the hotel is good and the facility is very clean and tidy. As a Mercure hotel, the rooms are of a good standard.

Be prepared if travelling by car: The twisty, complicated streets of Saint Omer absolutely require a SatNav or navigation app to find the place, or at least a navigator who is a competent map reader.

Food and staff great. Bedrooms inside were comfortable and clean

We emailed beforehand as we had been travelling all day and wanted a quiet room. The hotel emailed us back saying not a problem. We were given room 225 which unfortunately was next to the outside bin and storage area of the restaurant. It was too noisy due to staff emptying into bins etc. I did pass this to the receptionist.