Overall, the experience was fine. However, after making the reservation, someone from the property staff started calling me, asking to make a direct payment to them. This raised serious concerns about whether the property was legitimate or a scam. Since it was late at night and customer support was unresponsive, we decided to start looking for another property to avoid any issues. As a result, we ended up with two bookings. Eventually, the first property still charged us through Booking.com. Why this couldn't have been done in the first place is beyond me. This situation caused unnecessary stress and confusion. It's something I believe Booking.com and the property should address to ensure a smoother experience for guests.

Great location, bus station just round the corner to get to Basso Cambo, then to Toulouse. Customer service fantastic and very helpful. Pool was great after the day in Toulouse, most of the time we had the pool to ourselves. This is definitely not a negative, I wanted to write this because of the way the hotel staff dealt with the situation a great positive response…..some teenagers from the residential area got through the gates to use the swimming pool, the security soon got them out and acted promptly to change the security times and we didn’t see the them again. We thought the way this matter was dealt with was very efficient and reassuring. The staff definitely make the hotel! All the best.

N/A

entire apartment was clean, cozy and well kept, and really spacious with multiple rooms, toilets and a shared living room and kitchen. wish we could stay there longer as it was really comfortable. staff were also really friendly and ready to help even though our check in was quite late. thank you!

location is far from the city centre

The appartment was big and spacious with everything you might need. The swimming pool was very welcome in the 40°C heat too!

Having phoned the property the week before arriving and been told that reception was open all day in July and August, we could not check in until after 1500 as reception was closed. We could not even get into the complex as the gate was locked and the telephone number provided took us through to a call centre who told us to just come back later. Beds were REALLY uncomfortable and only 1 bedroom out of 3 had air con.

Everything! Friendly staff, clean, and well equipped. Apartment was roomy and the AC worked well. The pool was great! And they had extra things on the property for the kids to enjoy—games, coloring, pool. It was a very nice find! Parking was easy. Definitely recommend for families!

No 24 hour check in.

We love everything about the apartment..it was a 3 bed apartment very spacious,clean and quiet.Kids were happy to have the pool and also tennis area to entertain them during our stay.

Nothing

Very big apartment, nice clean pool, lots of amenities.

Needed more towels and cleaning products

clean but the cleaning department should do more

Apartments we're great

It is big , well equiped and with confortable beds.

The location isn’t the nicest but a good value for money.

room very spacious

sofa should have been more clean