First time back since the name change from Steigenberger to Dorint and most things are still the same including the great service and breakfast. After checking into my room there was a strong odour of wet carpet which didn't go away because the AC in the room was not working. However the young lady at reception quickly booked me into another room which I found much more comfortable and did not have that strong odour. I much preferred the new room I was given which was more spacious. She also gave me the bar vouchers the previous receptionist forgot to give to me, and quickly sorted out a payment discrepancy after the previous receptionist who checked me in mixed up the numbers and charged me about €60 more than my booking. She realised his mistake and quickly rectified it. She was really helpful and friendly and made my stay more enjoyable despite the issues I faced. I definitely applaud her for a great job. I still don't understand why those errors were made by the first receptionist but payment details is something that should be carefully considered because if I had decided to pay during check out and the same mistake was made, it might have made getting the refund more complicated after I had left. However I am very grateful for the quick solution of the young lady at the reception and her helpfulness throughout my stay. Hence my high score.

I like how the bathtubs have been changed to showers however these showers need a door, because the drain is strangely placed making it easy for the bathroom to get wet when taking a shower. The pillows are also too flat and made it difficult to sleep with one. Hence I had to use 2 to feel comfortable. The pillows should be changed for newer ones that don't deflate immediately you place your head on them.

The hotel is really nice, very comfortable to stay with kids and parents. Very tasty and wide offer for breakfast, and very friendly and helpful receptionists. We had a goal to visit the place in Jena and receptionist lady advised with bus stop, guided the way and we really found that place. Thanks to her🙌🏻

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Everything was perfect for a one night stay. We had indicated that we would arrive earlier and just drop off our luggage. When we arrived already at 12.30 we were told at check-in that our room was already ready for us to occupy and freshen-up without any addition early arrival cost. We did not have breakfast the next day, just some tea/coffee as provided with the room.

everything fine

Big and clean Hotel! Good breakfast. Big Clean rooms with modern bathroom. Good everyday cleanning of the rooms! Delicious food in the "Moon Bar" on the 3d floor. Very comfortable Hotel to stay for the Business (Conference) Trip!

Third time staying here and as always I loved it as the staff are always helpful and welcoming. I especially loved the food here. The breakfast was great as always and the steak dish I ordered at the bar was perfect. My compliments to the kitchen staff and especially the waiter. She had a great attitude and sense of humour. My high score is mainly for the hotel staff who deserve a lot of credit.

The pillows were really flat. I had to ask for additional ones as it was difficult to sleep on one which was too flat. I think the pillows should be changed for new ones as these may be flat because they are old. I also noticed this during my last visit in a different room. The bathroom tiles also had some red stains at one section which was a little off-putting at times but not too noticeable to cause a problem. There was also sometimes noise from the hallway by my room at night and early morning. Not sure if that's because there was a service door directly opposite my room which I only noticed when checking out.

a) location is super in the city center which we can reach many shops and restaurant and attraction by foot. b) the breakfast is consider good but a bit pricey compare to other hotel in term of value vs food variety. c) the room setup is nice however the bed quality need to improve where you can feel the pocket string when you sit down on the bed.

the bed quality not good. the toilet ventilation in the toilet is not working most of the time and and air conditional in the room take time to keep the room cool/warm hence the room air circulation is not so good if you are not open the window

The car parking was interesting, as you have to drive you car through an elevator. They offer charging for your electric car with a flat fee for the charge. You need to arrange the charging at the desk. The room was quite nice!

The room is well designed. The staff is very efficient. The mattress is comfortable.

Bad smell from hallway/facility maintenance. The bathroom doesn't have an exhaust fan. Shower water splash on toilet and the entire floor.

Perfect location in Jena downtown with a reasonable price. The room was quite big (more than enough for a trip of 1 person during a few days), clean and comfortable. Wifi working well.

The price of the breakfast is too high.

A great hotel, great location.

The AC automatically switches off at 11pm, although they said when it is very warm they keep it on. I would prefer to decide for myself if I want the AC on in my room.