The view , the vibe at the lounge . would like to thank Mr. Rasheed and Miss. Marwa Mussa from front desk for the good service, ambiance and hospitality I experienced. Also I would like to thank the restaurant Chiefs and staff for their kind attitude and overwhelming hospitality

The breakfast was yummy but they need to enhance the Breakfast Varieties , the live music vibe at the main lounge was nice, but a genuine change of the sound system is must. the poor and bad sound system was cranky and hazy all night long that totally ruined the live music show . The microphone volume was too low , very hazy and does not appear to be working properly at all which destroyed the good music and vibes.

A very nice hotel which was very reasonably priced. The room was spacious, well equipped, clean and comfortable with an excellent shower and a really comfy bed, plus great air conditioning, which was appreciated during this heatwave! We also really enjoyed using the spa and pool, which was free for hotel guests. The hotel is only is part built into a fortress which was fun, and the bar is in the old fortress walls. We had a great stay.

Nothing, it was great.

Mainz Hyatt was good! Jasmin, I hope I am correct, was the person who checked us in. She was cordial, informative, pleasant and totally AWESOME! We have been staying at a lot of hotels recently! But our welcome to Mainz Hyatt was the best. We recommend Mainz Hyatt without hesitation. Hopefully, everyone will have the Jasmin check in experience 😉

NA

Room was excellent, with luxurious bathroom, spacious. Hotel is in the old town, very short stroll from everywhere we wanted to see. All staff super helpful and friendly.

The spa and pool area was nicely appointed. It is relatively small, three families filled the space, we chose not to go in as it was too small to be relaxing with such numbers.

We stay there in our wedding night, the staff organize presents for us which make our evening even more enjoyable. The room is very big, nice view, super clean, I would definitely come back.

Parking place was confusing they were making some construction and the way out was not clearly indicated but other than that the rest was great.

Great location and friendly staff. The bar and restaurant were pretty good too. Room was very comfortable and spacious. The fitness center, swimming pool and SPA was free for hotel guests so that's a plus.

Bar staff was a bit slow and there was some unwelcome guests (quite big rats). This property is great but in good need of some maintenance. The jacuzzi was out of order for the whole stay!

Absolutely stunning and very spacious room with a beautiful view of the castle and river. 10 minute walk to the Dom platz and Old Town where we enjoyed the Saturday market immensely. a/c worked great and was the first hotel to actually have a king bed with single mattress (not 2 beds pushed together as is the case with most hotels in Germany :)

We were first given a room on the 2nd floor which had absolutely NO wifi connection at all but upon complaining, was immediately switched to another floor which was fine. Then, a taxi was booked to take us to the airport which we had not confirmed. Luckily the driver was kind enough to cancel without any fee. Also, was unable to obtain a dinner reservation at the in house restaurant so advise to book well in advance if required

Wow! Beautiful hotel and great location. Exceptional facilities. Breakfast buffet amazing, well worth the additional cost. Visiting this area after a 30 year absence. Quick walk to the old town area. Took an Uber to Wiesbaden. Both cities amazing architecture. The hotel's patio bar/ lounge had great views of the river as well as a nice walking path.

Gym, WIFI, water in lobby.

Wish I would have had wash cloths in my room. Started off with them on Day 1, but as my visit progressed they were never replaced. Wish I could have been allowed to use my points for this visit since I was there for 6 nights. Wish it would have been more obvious the availability of newspapers to guests and also coffee in the morning in the lobby area near the restaurant.

a truly excellent hotel, especially due to the fine and pro active staff, both behind the reception desk and in the lobby and the restaurant (breakfast, dinner). all quiet, orderly and with a good atmosphere. Parking faciltiy under the hotel, where you can leave your car packed and all with no concern. Extra bed in the room? No problem. arranged in a matter of minutes. easy and quick check in, late dinner is no problem, a lovely breakfast and a brisk walk alongside the river to start the day. This is how I like it, and this is why I always return at least once or twice a year.

we unfortunately forgot to bring our bathings suits :-)