Fantastic service large room great location

Despite booking months ahead and being promised two rooms next to each other for a family and on a low level (due to fear of hights) we were allocated two rooms on a high level not next to each other. Message they sent to promise ignored. Luckily I phoned a few days ahead and was told after a few tasks they will try changing the booking and on arrival we have found we were low level next to each other. Phew.

The hotel is situated on the banks of the Saar River. It is a classical Mercure hotel. It is 7-minute walk from the railway station and 10-minute walk from the most important sightseeing. Near the hotel is a huge park (walking and running), and vis-a-vis is a congress centre. The breakfast was rich with a touch of local cuisine! Extraordinary perfect!

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The man who was on duty after midnight was so helpful after my disgust with the booking I had made at St Gallen. Th e St Gallen accommodation was so bad I had no alternative but to go to my next planned stay at Saarbrucken. There was a pleasant and helpful attitude from the large majority of the staff and a peacefulness in the place

There was not anything I did not like at the Mercure Hotel

Very central location, next to shopping district and old town. Full English breakfast and complete bar with cocktails. Underground parking options on arrival. Very kind and welcoming staff. Could not have chosen a better hotel for our visit to Saarbrucken

Nothing not to like.

Breakfast was fantastic. They even had smoked salmon. Wifi was easy to connect and worked well. Car park was secure and easy access to the Hotel.

Bar Fridge didn't work very well, was not keeping anything cold at all. We mentioned it to reception staff but they said "Well it is just a bar fridge what do you expect?" I expect a Fridge to keep things cold. The Air Con in the room didn't work very well either.

The central location is great. The bed was comfortable. The breakfast is tasty and varied. The staff are kind and helpful. The room was clean

Would be great if the hotel had more parking places. It was also surprising to see the hotel restaurant had only a small menu at the weekend.

Breakfast was excellent

I had paid for my room via my Apple Pay & starling bank . However when it came to paying for my garage space the assistant would not do this via Apple pay and wanted the card I had made my reservation with which was different & meant I got bank a charge. She was very adamant and did not understand or seem to want to understand.

great hotel, on the edge of town overlooking the river Saar, parking directly underneath which is great, very short walk to restaurants by the river or in to town which is a much larger town than I realised. really good breakfast and rooms spotlessly clean, easy check out , free bottles of water and juice which isn't essential but still nice.

great location to centre of town and river walking to restaurants bars shops etc good safe underground parking decent sized room with nice balcony views of the city and outdoor furniture very comfy bed good air con fridge kettle etc nice terrace for drinks or dinner waiters were very attentive and helpful

dinner was a disappointment food was average at best starter was still frozen in places very little actual swordfish overall too expensive for what it was especially with so many options in town to go too breakfast not included

Just a short walk really from in front of the train station

I was taking my own photo i.e. selfie at the foyer (in front of The Lady with Earings frame) when the 2 ladies/staff manning the counter/tables asked whether I was taking their photo without permission - do I look uncivilized just because I was wearing a headscarf?