A perfect 4 star hotel, central location, tastefully decorated interiors and rooms, with a generous breakfast, but what really makes the place stand out is the naturally friendly and professional staff, at the reception Elisabeth answered all my questions immediately and made me feel at home.:) I would recommend it to anyone who visits Saarbrücken and I will definitely return next year.:))) Thanks a lot once again!!

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Good location and parking in the adjacent multi-storey car park. We had bikes on the back of our car and left them on in the car park for the 2 nights. Light bar meals are available at night, a choice of 6 dishes, which is good if you don't feel like another restaurant meal. The room was comfortable, a good size and clean.

The one thing that should be addressed (other reviews have mentioned this as well) is the glass panel between the bathroom and sleeping area, so.if one person goes to the bathroom during the night, the bright light is dusturbs the other person. The solution would be simply to replace the very short decorative curtain to the side of the glass screen with a full-length curtain that can be pulled across if desired.

Breakfast was full. I would like filter coffee but there wasn t plus these coffee machines that nowadays every hotel uses, are a bit poorly serviced - coffee is extremely hot you burn yourself .. otherwise everything good.

There was only one staff member not smiling not very helpful or keen to help somewhat inpolite. Mey be she was stressed. A colleague of hers apologised on her behalf. We are all humans.. but reception people mandate to have these specific skills , not to say ‘ no ‘ straight away. Also please add food to facilities for the tired visitors who visit for work and are hungry! They will love the hotel more if some food can be offered. ( currently have 4 pasta options preprepaired but they run out from the one i choose so.. anyways that s for improvement

The team were excellent, good breakfast but one of the two coffee machines was turned off with the explanation that there were not enough people having breakfast to turn on the second machine; the next morning there were twice the number and the machine was still off! Eggs were often lukewarm, but these are minor, overall this was a great place to stay - the bowl of chili was outstanding! Can't say enough about the hotel staff, always helpful.

I had already heard good things about the hotel, that's why booked it. Will definitely recommend it. Staff was friendly, breakfast is nice and room are spacious and have all the amenities For cooling/heating you have option to control the temperature 21 +/-3 degrees, which I think is very efficient. From what I understood, if your room window is open, the control system will not give you the option to change temperature. [Good control of energy]

1. I tried calling reception from room phone, but no one picked the call.

Location was great, right in the centre. Breakfast and facilities

There was only a single pillow on the double bed so i had to get one from reception. Suggest you put spare pillows in sealed bags in the room so guests dont have to ask for more. Air con control too complicated Needs a sign over the car park entrance to indicate intercity hotel so guests identify it better. Check in took too long but since she didnt speak english thats understandable.

Friendliness of the staff, especially Chiara and Jack, they were helpful and kind. In general, friendly staff

They don't clean unless you ask them to. The issue sometimes you forget to ask but this is not a big deal.

Very friendly staff, clean rooms, secure parking connected to the hotel.

Breakfast was a bit basic for €19, I'd recommend going out for breakfast as there are lots of restaurants nearby that have excellent breakfasts.

Breakfast was good. There were a variety of options for tea and the location was well lit, spacious and clean. The staff provided excellent service.

The bed could have been better it was not comfortable and not firm. The curtain was short and let light in to the room early. Longer curtains make a difference.

Staff were very friendly and always willing to help. As none of our group spoke German, the staff we always willing to try and speak English (which i know is ridiculous as we are in your country), which was greatly appreciated.

Nothing, stay was one of my best and great location central to all the happenings.