Luxurious resort with wonderful private beach and food, staff except for one person very polite

The front desk lady at the breakfast/ dinner (I think her name was Anna, short hair and butterfly tattoo on arm) was very rude and treated us like second class people. Whenever we arrived she advised us that we could not sit at the table we liked, forced us to wait and then redirected us to the noisiest corner in the last room - I travel regularly for work to similar hotels and have never encountered this behavior, unacceptable and a real pity because it significantly ruined our experience

Amazing hotel with the best food and fantastic facilities.

The beach would benefit from the split between the adults only and families zone.

Wonderful picturesque location Very friendly and helpful staff Good tennis court Spacious, comfortable, clean, quiet room Great choice of food at both breakfast and dinner in Pangea restaurant. Useful car hire desk in lobby

Sometimes the buffet food was a little lukewarm. Sun bed cushions rather grubby and beach towels tatty but clean. Not much to do in the immediate vicinity, car hire needed Very expensive drinks

Modern, well equipped rooms with great view and impeccably maintained. Staff were attentive and friendly. The gym was fantastic.

It felt very busy, especially at breakfast, dinner and on the beach. On one day of our stay the beach was very dirty but the staff did work to clean it. The kids club was fine for our 5 year old but our boys aged 10 and 8 would have liked a playground and a table football table.

The property is modern and all the facilities worked well. Our room was very comfortable. In Pangea Restaurant the staff were very pleasant and helpful. The fresh food there was generally very good but some of the hot buffet meals were overcooked and meats dried and toughened. However it was usually possible to find something reasonable to eat. We generally took lunch at Ocean and had great service and enjoyable meals.

The site is a little isolated and might suit those who have hired cars best. There is limited space around the Pool and on the Beach so one ends up sunbathing in very close proximity with others and it was not always possible to find a lounger in the sun.

everyting is wonderfull, honestly

the fact that 90% of the guests are RUSSIAN, and also some employees are RUSSIAN. this would not be a problem by itself, if the employees would not be entangled in RUSSIAN PROPAGANDA (the lady from the car rental said that, i quote, “WE will win this war with the west by winter, when western world will learn that russia owns them and that they cannot live without our gas”. i was just trying to rent a car… also, all the russians complained about how they had to fly to serbia, and from serbia to Crete, to avoid the travel sanctions

High standard overall, great location, nice and clean area including villas, intimate atmosphere, attentive and friendly staff in the entire property & restaurants/ bars, overall good food experience (broad variety for breakfast, many options for lunch) but really worth exploring restaurants in Elunda, stunning views from sea view villas, very well equipped gym & heavenly spa area. Some wather sports options available at the beach. Definitely a place to come back :)

The only point: tight space at the beach, sun beds very close so in high season can be difficult to find a free spot if you don’t come in the morning. Similar with pool area.

The staff at this hotel are the most loveliest people and that's what really made my stay so enjoyable. Yes the hotel and location is beautiful, but the people - both other visitors and staff were so lovely and amazing. A rare thing for me to say as a solo traveller.

The excursions are unfortunately mostly created with couples or non-solo travellers in mind. So I couldn't even sign up to most of them, I could only choose from about 3, which meant I was mostly stranded at the hotel or in the nearby town. Bear this in mind if you're staying for longer than 4/5 days as it can get quite boring. The beach is a very small strip also, that was a little disappointing too but the nearby town is great so definitely walk there or get a taxi.

Everything was amazing! We had all in and enjoyed it a lot Veeeeery good food in taverna. Breakfast buffet is superbe Buffet in the evening is not on the level of the restaurants It is better then other 5 star hotels

Spa is 16+ Pool was cold in Mai and it would have been nice to have a time slot in the spa area where children are allowed

Luxurious, beautifully designed resort in a wonderful natural setting Large, comfortable high-spec rooms/suites (many with individual pools) Residents’ Club all-inclusive program is top-notch (with high quality food and drinks all included in the price) Excellent pool, beach and spa facilities

Getting around the property (i.e. to and from your room to the restaurants/beach/pool/spa) is not very efficient and requires either a buggy (which needs to be ordered in advance) or 1 or 2 slow funicular rides. There should be more buggies made available on very short notice, especially during busy periods.