Great location, brilliant customer service and a great selection of restaurants. The food was varied and delicious

Maybe a bit more entertainment in the evenings

The service was top notch. Everyone was helpful and answered any requests we had. We had half board and though previous comments said that the food was not good, I beg to differ. The breakfast was ample with lots of buffet options (hot and cold) as well as the menu (you could order omelets, and other items off the menu). Frappes and Fredo espressos were not problem. The setting at breakfast was beautiful overlooking the pool and ocean. One of the previous comments said that there weren't any Greek offerings at dinner. Being Greek-American, I thought the inclusive dinner options did a great job with an overall selection to appeal to everyone as well as classic Greek and Cretan options. Obviously, if one truly wants a true Cretan dining experience, then I recommend eating off property, but we ate both nights we stayed at the resort, and we all greatly enjoyed. I've been to many all-inclusive hotels in Mexico and the Caribbean and the food and drinks at this establishment were the best we've had. The hotel manager was always present, making rounds ensuring people were enjoying their stay. In fact, our son celebrated his birthday one night and the hotel staff provided a dairy-free cake (he's allergic to dairy) for his bday complete with candles! Lastly, the resort is beautifully and tastefully decorated. I greatly enjoyed walking around, taking in all the sights. The designers did an exceptional job making it feel very Greek island-esque with every nook and cranny having artwork or decorations.

We stayed at a family suite 3-dedroom outdoor hot tub garden view room. It was clean and fit our family needs. My only concern was that one of the bedrooms didn't have a closet and so we had to share with the other bedroom.

Everything exceeded expectations. The staff were friendly but not overbearing, the food was excellent (half board and a la carte). The private beach was lovely, and best of all, the resort was not overbooked so it was possible to find quiet, shady spots around the place. The spa offers a great massage experience as well. Any issues we had during the stay were addressed the same day with no fuss. We will be back!

You need to get a taxi/car to visit other sites (this didn't bother us but if you want to travel around a lot it's something to be aware of). Also the resort itself is paved, so anyone with mobility issues might have trouble unless you are able to get in the golf buggies that are on offer. Lots of steps too to get to the beach and pool.

The wonderful view. The breakfast was in a beautiful location with plenty of seating options, either in or out the shade or indoors. The buffet spread was very good including gluten free and lactose free options. The staff were lovely. The food for the evening meal was also very good with a wide range of starters and desserts and a choice of 4 menu options for the main course. The hotel and all the facilities were kept scrupulously clean and tidy. So often in a hot climate we are bothered by wasps and flies but there were none anywhere. The pool area was beautiful with plenty of sunbeds even when the hotel wasa full and it was nice to have different sunbathing options all around the beach and promontory which gave shade and a welcome breeze. The air conditioning worked really well and the bathrooms/bedrooms were very clean.

Only 3 small drawers for the two of us in the room. Plenty of hanging space though. The options and food at the Beach restaurant was a bit mediocre and I would have loved a variety of different ice creams to be available (they had vanilla, chocolate or strawberry only) at both lunch and dinner restaurants. Our room had room darkening curtains but they weren't black out and the slatted shutters only covered half of the windows.

The resort was absolutely beautiful 😍. It was apparently fully booked but one could not tell as it was so quiet. The gardens and the view of the bay were outstanding. Breakfast in an arbour overlooking the bay was just perfect 👌. The staff were very helpful and friendly.

Nothing - it was great. They could have provided more free water in the room than 2 small bottles but this wasn't a big issue

Hotel grounds including the private beach were fantastic and well maintained. Really beautiful views of the ocean. Our room was clean and comfortable with a balcony to enjoy the views.

The hot food options in the "half-board" restaurant were very basic. Didn't try the other restaurants on site as we decided to explore other restaurants nearby. The service from the restaurant staff at breakfast was just ok. It was getting towards the end of the season and it really felt like it. The service lacked warmth and attentiveness on some days which was very disappointing for a hotel like this..

The breakfast was fabulous such a wide variety of food.

Loved everything about it, could not fault a thing

Even though it was only 5 mins away from the local town, it felt like you were truly isolated….very quiet and relaxing. The resort is exceptionally well kept and the room was better than we expected from its description on the website. However the biggest highlight was the staff - they all really took the effort to get to know you, spend time with you and chat - including the manager who was seen most days at meal times walking around and checking everyone was doing well.

Very little - it was a really great experience.

The property is meticulous and well situated on a stunning bay with an infinity pool strategically located and dozens of lounge chairs available on different levels along the rocky coast. Rooms are well placed to give easy views and our suite was spacious and comfortable. The half board, with two other restaurant options, was great. All staff are extremely friendly and very helpful.

We had a swarm of ants unfortunately inside the room but was easily fixed. Likewise, there was a plumbing issue in one of two showers in the room which resulted in a flood that was quite messy and intrusive. Housekeeping responded immediately and the entire apartment was well cleaned afterwards..

A first class hotel, large suite that lowers your pulse as you enter it, superb taste/interior design with lots of different "hidden"/private areas to relax inside the building), breathtaking views, super-friendly staff, multiple and varied places to relax; whether 1 meter from the sea or by 1 of several pools.

A few things needed "polishing" ... the second bathroom had no towels, a broken shampoo dispenser and bin, etc, no instructions for the jacuzzi. All small things, but shouldn't happen. Perhaps the biggest disappointment was the 2 balconies were sparsely furnished; a real missed opportunity. They could have been breathtaking for not significant investment, that would have been funded by the room rate.