Beautiful and green quite big hotel area, a lot of palm trees that gives you shade from the sun when needed. Despite the size of the area everything is pleasantly close. We stayed 1 week in the middle of May 2025 with 2 children (12 and 7 years). The Family Superior room given to us in another building close to the main building was absolutely perfect! It was on 1st floor (not ground floor). The room was spacious with a big balcony and a view directly to the sea about 50m from the beach. Couldn't be closer to the sea :) I think the rooms are renovated quite newly because they looked new and were very modern. Cleaned daily and sheets changed when necessary. Beds were wide and comfortable. The lighting in the room was good, lots of lights. They even had USB phone charging. 2 big pools, one is more active with music playing and some activities during the day. The other one is quiet and relax. Plenty of sunbeds. Beach is very beautiful and sandy but be careful, there are rocks in the bottom of the sea when going in. Go about 50-100m to the left and there's sandy and safe to go in and for children to play in the waves. There's another hotel building a little bit further, the Sirens Village, that belongs also to the same hotel where you can also eat and use the pool and sunbeds but they don't absolutely tell all the guests that. Food was ok but in a week it got a bit boring, a little bit repetitive, especially the desserts and cakes. And I would of liked if they served water melon in the breakfast and lunch time also, not only in dinner time.

One evening when leaving the hotel room for dinner our door got stucked so that we couldn't get in or out anymore. One of our children was outside and the rest of us inside. We got quite panicked for a moment but then managed to call to the reception and fortunately they sent some guy with a screw driver in a couple on minutes. The door lock was missing a screw and it somehow locked itself. That was the only (and scary) negative thing during our stay.

Everything, it is super well-kept. Beautiful public spaces and room

We had a double stroller and 2 small babies and our room was in a nice structure of 2 floors (ground floor + upper floor) withot elevator. Our room was on the upper floor and it was a bit complicated to get there with 2 babies and/or a stroller without elevator... besides that everything was amazing

Everything was great, continie like that

Only 2 constructive remarks: to clean the beach (it was full with algae) and in the restaurant the alergens/ingredients were missing next to the meals/food since I am gluten and lactose intolerant, it was dificult to choose.

Good place, next to sandy beach, a few minutes away (by foot) from Malia city centre. Not far from airport( Heraklion) about 30 minutes by car. Good personal, nice, clean teritory, room service - good, Bravo animation team ( especialy main cheff-super!). Only 30min by car to aquacity.

The drinks from bars ( soft drinks) sometimes looks like only sugar with water, not very tasty.

Excellent location for people looking for a beach holiday. Very good buffets, both for lunch and dinner, with a wide variety of options and staff regularly refilling any items that run low. Very nice staff in the restaurants.

The reception staff, with one exception (a kind man), should be more polite and friendly. The hotel charges a fee to use the in-room safe.

Great food, right on the beach,superb pools and gardens

Didn't stay in the main hotel,stayed in a another area called Sirens village,had great view of the sea but mainly catered for club Bravo,had a DJ playing loud music

The beach is awesome. Hotel location is perfect in Malia. Territory is also pretty nice, plenty of big palms.

All inclusive is not really all inclusive here. It is needed to pay for safe, beach towel change, some popular drinks(like spriz). Also staff on the reception can forget their own notes.

Breakfast, lunch and dinner were very fine indeed. The location is very nice, there are beautiful palm trees and the view of the sea and the mountains is wonderful.

Maybe the bath sink could be larger, but this is general trend in all hotels due to stylish reasons, I think

Location, three pools, entertainment teams and private beach.

Receptionists and waitress absolutely not friendly. A greeting or a "thank you" it costs nothing.

Very friendly staff who speaks lots of languages. Buffet was good, especially the breakfast. There are 3 different swimming pools so you can change during your stay and meet other people.

Algae on the beach. Some tourists that book seats with their towels even if it is forbidden by the hotel (if you want this rule to be applied, you need to check that people are complying with that). However, we always found enough seat for the family.