Customer service was up to the mark, specially the reception staff Ahsaan and the other guy I forgot the name, they help us by going above and beyond to make sure we are comfortable, specially we were travelling with kids and luggage on stairs was a big task but these guys didn’t let us move a thing, they also let us have a late checkout so that kids can have a nap before the flight. Thanks you Team Alexander’s Suites

They can improve the breakfast a little bit

Location, views, staff, cleanliness.

The external hot tubs are not dedicated to the rooms and can be used by everyone staying there. Not a major issue but we didn’t understand that. Our room was literally below the road and on the last night we could hear the cars passing overhead (I think there was something loose on the road that night as we didn’t hear anything during the previous three nights. The noise wasn’t loud but it was noticeable).

Location was great, views were exceptional during our morning breakfast.

We were suppose to have 2 super suites; but were told upon arrival they couldn't do it because other guest were staying longer than us. We booked well in advance. Jacuzzi at our friends suite was not working and our jacuzzi was shared with strangers in the nearby suites. Neither had view of the sea from Jacuzzi.

Location Great , Views great , rooms smaller but nice . The reception guys attended to all our needs . Particularly picked up all our big 6 luggages plus a few smaller ones while check in and check out . Was relieved for that .

Generally all Good . The only issue was there was only one bathroom for 6 people . Rest all good .

Location was so apt for the stay in Oia region with Caldera view and Hottub. Oia square and other tourist spots are walkable via marble street and reached within 10-15 minutes. Staff helped to get our bags to the suites, which is about 10 steps down. View from the stay is incomparable.

Staff could have been more cordial to speak to guests. We didn’t felt that they are approachable to ask for any questions. They made sure the facilities were great. Special requests (complimentary decorations) were not considered even though on the messages- they said they will arrange for it. TV units is small and not many channels to tune into, which you might need when staying for longer days. Not smart TV. Parking to be made on street, 500-600m away which is fine but might be busier to find it during peak season (or to be found on other parts of Oia Main Street)

Great host and the cleaning lady was very polite The host cater for our breakfast as we had to leave early. The host waited for us when we checked in at midnight

The room needs deep cleaning and the toilet had a flushing issue. It smells very had everything you flush. The temperature in the room is very dry. The beds are not comfortable as well as the pillows. I keep coughing all nights because of dust. The room needs deep cleaned. A proper heater will be best to avoid dryness in the throat. I got a bad Infection with the dust and dryness.

Breakfast really nice, for a short time there was no electricity but Joanna & Akiep made a plan B offered us cakes; bread; fruits and juice served on our patio with the AMAZING view of the Caldera. While we sat in the jacuzzi Joanna gave us our juice and acted as our personal photographer taking BEAUTIFUL pics of our family in the jacuzzi with the view to die for. Location so good no need to leave the hotel to chase the Santorini SUNSET. You can enjoy it from your patio/ room. info on arrival. Akiep good English communicator, gave us valuable Info on arrival. Checking up on our arrival time. Meeting us outside the hotel as we struggled finding it.

Maybe the WiFi but a break for social media was good also. Have a bigger sign with the name of the hotel & mention it’s at the Restaurant Mia ( or something)

We loved the place as it was in a quiet area at the beginning of Oia and near to the bus stop. A supermarket and restaurants are nearby. Some hotels have many steps but ours was close to the road. The views are amazing, the room was comfortable ( and cool) and the staff friendly. The small “dip” pool was a bonus and we were lucky that there weren’t many people wanting to use it at the same time.

The advert is misleading, you don’t have your own private outside terrace but share it with a few other rooms. Your hot tub ( should your room have one) is on this terrace too so not private. On looking at the cave suite with caldera view it showed a sitting room as well as the bedroom ,it is shared with another room so again not private. The breakfast was adequate but for the price there should have been more choice however it Is brought down several steps to you and the staff are nice. It is more of a b & b as the rooms are in various places and there is no central area to sit. But the views are amazing from this property !!!

Location, suites and view are incredible, very calm just far enough away from the crowds making it very exclusive feeling. The staff were very friendly helpful and attentive, the breakfasts were always fresh and plentiful. The cave rooms were very cozy, spacious and unique - almost in a star-wars tattooine kinda way. Patios are semi private - but we had the patios to ourselves for the most part and other times we chatted w/ guests from other countries. I don’t think we ever locked the door at night, either. Highly recommend if you want a beautiful and unique hotel experience.

For the price it can’t be beat! Exceeded our expectations in every measure. Note while rooms while they were very clean and spacious they have not been renovated, so if you are particularl/fussy about things like bathrooms furniture doors being perfectly new, then you need to increase your price point as there are similar suites at other properties that are much more expensive and updated. For us it just gave it more character and made it feel more authentic. For anyone else, it’s great.

+ Great location, only a few minutes walking from Oia downtown and about 15 min walking to Oia castle + Great view from the terrace + The individual hot tub on the terrace was the highlight of the hotel

- My only complaint would be the breakfast. I'd describe it as rather a mediocre one. The choise of food was limited. No milk for your coffee. On one of the morning, I got served a boiled egg that had went bad and had a rather horrible smell. All in all, given that you can find amazing food at a decent price in Oia, I wouldn't count much on the breakfast. The only good thing about it was the view from the terrace. The breakfast is the reason I gave this place a score of 9, otherwise it would have been a solid 10.