We waited because cleaning wasn't finished at check-in time. The waiting time was a bit long, and fortunately, the staff explained the situation fully and let us drink tea while waiting in the club lounge. It wasn't a bad time to drink tea and watch the sea in a quiet place. The room was large and clean. There were a few issues after checking in, one of which was the refrigerator wasn't working, but the other one was replaced. Overall, there were some issues, but the staff's response was excellent. There is a small convenience store in the hotel that sells Korean ramen, kimchi snacks, etc. The ocean view from the swimming pool is very beautiful, and Tumon Beach is also very close. Next time I go to Guam, my choice will be Lotte Hotel.

The hotel is right on Tumon bay and has its own access to the beach. The fact the hotel is at one end of the bay means that you don't find a lot of people walking by. Excellent snorkelling and fine white sands. Perfect spot for a family holiday. The hotel has great features for kids too. A playground and a dedicated kids pool! Super! Our oceanfront view room was a stunner! Big spacious room and bathroom.

We booked for full package and found out that dinner buffet would close down at 7pm ( though we had been turned down at 6.45 also!). This really doesn't help and does not allow to enjoy a sunset outside at the beach as you need to dash back to the hotel to try and have an early dinner. Breakfast buffet is 80% Korean food.....not a great selection of fruit either. For an international hotel we'd expect more options for a continental breakfast. Bar closes at 8 pm and it is impossible to enjoy a beer after that time.

The property is away from the main strip but not too far making it hard to reach. The food is probably better than most hotels on. Pool was beautiful our view even better. Friendly staff, and a gorgeous ballroom ocean view rooms is definitely worth it.

Room quality wasn’t there. We were placed in our first room that would not cool, and mini fridge started to leak. They corrected it and provided us a room on the top floor. They do need to do maintenance and some more attention to their tubs. Ours would not drain quickly.

We stayed in 3 different hotels, and yes, this one is 2times more expensive than another one, but i can feel the price difference in service. Good room. Perfect wonderful sea view. Amazing food. Towel rent next to swimming pool. Late check out 🫶🏻 Compare to PIC more new hotel, air conditioning everywhere, more good services.

Bad coffee. Swimming pools close fast. And the price 😁 Restaurants outside 3-4min walk

FROM CHECK IN, JENELL ASSISTED ME, WENT SO SMOOTH, SHE WAS VERY ACCOMODATING ... ROOM EXPERIENCE, ALL WAS GREAT!.. STAFF WERE ALL VERY HOSPITABLE...VERY HELPFUL..I ASKED FOR EXTRA PILLOWS, HOUSE KEEPING STAFF DELIVERED REAL QUICK...ENGINEERING TECH CAME IN AND ASSISTED IN GETTING OUR TV UP AND RUNNING...CHECKING OUT WAS A SMOOTH PROCESS AS WELL...SALLY ASSISTED US..ALL STAFF WERE SUPERB!!.. KEEP UP THE GREAT WORK LOTTE GUAM..WE DEFINITELY WILL BE BACK!..

Older building but well maintained, nice amenities When I reported there were no paper cups in the fitness center, the staff took the time to locate them, leaving her post and did not stop until she found the paper cups while she was apologizing all that time she was in the process of looking Love their Japanese green tea

We enjoyed our stay at the hotel. The hotel front desk staff was phenomenal! They were very helpful with suggestions to local restaurants and places to visit. We enjoyed the guidance and friendliness of the hotel staff.

We enjoyed our stay and look forward to our next stay. The hotel is a great place to stay. We enjoyed our three night stay in the hotel.

Fantastic location with a beautiful view. The beach was super accessible and was close to lots of great restaurants.

The room was comfy and close to the Club Lounge and pool. Bed was spacious for family. The theme of the room was the Bread Barbershop and was cute for kids.

Room AC was not as cold despite trying to lower the temperature on the control.

Overall, property was clean and well-maintained.

Staff was NOT helpful through check-in and check-out process. We had to get the rolling carts ourselves and roll our luggages to and from our rooms. Also, there was a strong language barrier as most of the front desk attendants were difficult to understand.