The staff is the highlight of this hotel... Polite, proactive, efficient... And all this without being intrusive in any way... Everyone is acting great, but some will be nominated as exceptional. The second highlight is the pool. Well maintained, generous size, beautiful surroundings, a piece of peace and nature in the bustling Chennai. The Club also deserves a high mention, the excellency being given, again, by the attentive staff... Ah, and the cleanliness is top-notch...!

Nothing to mention, some little things can't be avoided despite all the efforts... For instance, the letters on the clipboard used by the hotel driver when waiting for me at the airport for transfer were so tiny. I had to pass three times along the long line of people waiting for the travelers... As a suggestion: instead of showing the guest's name, better to use a placard with Tridend's name and logo inscribed visibly This is more than enough... Moreover, making your name visible to another 2,000 people could be unpleasant for the guests who appreciate confidentiality.

Clean well-kept hotel, every nook and cornet, elegant simple and classy decor , garden and pool area. Very well trained staff, who uphold a great standard of service with a smile. Pleasant and well-mannered, attentive to our needs. For eg, enquiring if we would like tea, after arrival and showing us around the property. Special shout out to engaging Kaustuv and attentive Abhishek. I hope the camaraderie and good will among the service staff is encouraged. We were really happy to have stayed at the Trident and would do so again without fail. Glad to have experienced such a high quality of hotel service. Thank you all !

Nothing to write about.

The hotel may not be the newest and most modern but it has a class and an ‘air’ of old style hotels with the protocols and aristocratic status.the staff was wonderful and exceptionally friendly.the pool area was an oasis with the yellow sun beds and umbrellas.free organic teas in the room.club rooms offer separate area for evening snacks and cocktails.club rooms include also complimentary mini bar and 4 pieces of laundry per day.the laundry is return in special basket and folded clothes in cartons!free transfer shuttle to airport with hotels own car.finally but most important we had a late flight and a late checkout at 7:30pm was offered to us!

The bathtub and not having shower in room.the room window that do not open.two many furniture in the room.

I do not eat processed foods Lunch: I had a buffet lunch. I had three different vegetables, dal tadka, beans masala. Room: Nice room Staff: Excellent and helpful staff,

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This is by far the most beautiful hotel I have ever stayed at and i really felt sad to leave! Ever aspect of it is exquisite. The staff is beyond wonderful, helping with absolutely everything and so amazingly kind and friendly. The atmosphere is so tranquil and elegant. Everything is bright and inviting. The gym and spa are wonderful, gardens and pool are gorgeous- really it is a paradise. The food is excellent, particularly the amazing breakfast. I cannot wait to return to this extraordinary hotel. Special thanks and love to Bala, Abhishek, Indadul, Laxmi, and Prince. Everyone working here is amazing and i felt as family with them. Much love to them all!

It is all perfect. Maybe the music at the gym could be less like dance club music. 😊

Had a flight the next day so the location was perfect for an overnight stay & to visit a few nearby places. From check-in to check-out everything was flawless. Here, staff happily go over & above the call of duty, whether you’re being greeted at the door, checking in/checking out at reception, ordering room service /dining at the restaurant, having a spa treatment or using the lovely pool, the level of service is consistent & done with a smile. Thank you to you all for making me feel so welcome. Will definitely be visiting again.

Nothing to not like

Nearby airport

The lunch and dinner buffet had limited options, especially for South Indian cuisine. Additionally, the entire buffet row was not kept warm, and most of the South Indian dishes were cold. Upon informing Chef Narayan and the staff, they reheated the food. The pricing was high compared to nearby five-star hotels, yet the variety was lacking. The breakfast selection was also repetitive. Despite visiting this hotel multiple times, I have not seen any improvement. The primary reason for staying here is its proximity to the airport.

The hotel, the pool, the dinner was really good.We were leaving at 4.30am, missing breakfast, so I asked the chef if I could get a couple of apples for breakfast. Instead, he provided a packet with fruit, juice, and two sandwiches for us. Outstanding customer service.

The address is a problem. If you google 1/24 Grand Southern Trunk road, or 24 Grand Southern Trunk road, Or 24 G.S.T.Road. The google map takes you some 10 km away from the Hotel. IT ONLY WORKS CORRECTLY IF YOU GOOGLE "TRIDENT HOTEL CHENNAI". We were taken to the incorrect place, and then had to find another taxi to take us to the correct address. Please get google to fix this, so that other guests don't have the same problem.

Satnam and Rupa in the dining room, helpful and cared for my well-being. Satnam responded to a passing comment I made on a juice my body needed and was outstanding in supporting me here. Club lounge, Chef, wow what incredible service and food and waiter attentive. Cleaning staff, opened the bedside drawer so i could see plug to charge my phone, noticing the small things to care for me. The Porters were incredibly supportive and attentive, enthusiastic in their role in a kind way and anticipated my needs by instructing the driver for me of my destination. The pool was fab.

Club package on webpage includes high tea, this was not available or understood by staff. best i could beg was a cup of tea (no biscuit was offered even though I asked). Prob need to update the web page on this one by taking the high tea out so there are no unfulfilled expectations.

The room is very clean and the hotel is beautiful. Very close to the airport. The staff is very professional and ready to help. I would like to particularly highlight the help I received from the two receptionists at the time of checkout, namely Rajiv and Abhishek, who kindly helped with solving the lock on my suitcase. They went out of their way to call the engineering department, to look at my suitcase, which I didn't manage to unlock. The engineer came quickly and within minutes the problem was resolved. The also have a very friendly and kind driver who picked me up from the airport. I would highly recommend this hotel and will be happy to stay there again in the future.

Everything was perfect, so there is nothing I didn't like.