The hotel is very good. The service is high-quality, everything is clean and comfortable. Good, caring and responsive staff. Only the view from our room was on the railway station, we did not like it very much, it would have been nicer to have a room with a view of the Vaishno Devi Temple. We did not ask to change the room, since we came to go through the Yatra, and not to look at the view from the window. But if someone really cares about the view from the window, then of course a room with a view of the mountain and the Temple is better.

Excellent location. We literally stepped out of the railway station and walked to the hotel with suitcases. It's that close to Katra station. The staff is very courteous. Great service. GM Mr Gaurav Sharma personally met us. Receptionist Ankit was great. Stewardess Upasana was very good at the job. Food was excellent. Pure veg, considering it's a holy place. There were also many satvik options in the menu. Overall this is a great place. Highly recommended.

We had an awesome stay at this property for 2 nights. Starting from check in to check out all the staff were very very polite and soft spoken specially vanita at reception. We also had dinner at their restaurent which was very very tasty in 1600 INR for 2 person. The bed was very comfortable and rooms are near and clean. The wifi was very fast. The location is right outside the katra train station. Our room was facing the mata vaishodevi bhawan and the view was great. Shopping stores and restaurants are very nearby. We will definitely stay here again in our next visit.

nothing

The way staff handled our second night stay professionally Without my information they asked my family to move my stuff to another room for the second night. I had a different plan Booking 2 rooms should not be a punishment and should not be treated as combined his/her rooms. I wanted to keep 507 for myself. for second night my local family would squeeze into 526 but while I was away at the Bhawan they emptied 507. Unless locker is not open and available Hotel cannot rent to anyone else.

New property, walkable distance from railway station, vegetarian only meals considering most of the guest arrive for pilgrimage.

Buffet spread limited and reparative but food was good. Staff is polite but very incompetent and slow in every aspect. Took us 90 minutes for checkin despite only 2 guests including us at reception. During dinner no staff in the entire restaurant including open kitchen and entire floor area for almost 10 minutes. Towels need to be clean

The room was spacious and provided a fresh feel.

The experience of dining in the restaurant was not good. Most of the food in the buffet served was without any salt. The Rajma which was on the buffet was too spicy, very unlike a rajma dish. The deserts were also not something to rave about. The in room dining the previous night was much better.

The property is located just next to railway station which makes it very convenient. It’s a superbly maintained property with excellent staff who always have a wonderful smile while serving their guests and patiently listen to people. Rooms were neat and well maintained. Room service is quick. Would visit again. Special thanks to Bharat at reception and all the restaurant staff.

Food prices are very high. Rest all fine.

The property is new and clean, the staff is exceptionally warm and nice. Vishal and Akash on the First Floor restaurant made sure we had an amazing food experience throughout the trip! They ensured everything in food was freshly prepared as what we liked. Thanks to the courtesy extended and a memorable stay!!

Can have more food options and provide free pickup and drop vehicle service to customers till Banganga, but the amazing staff here compensated for all the things that we didn’t like

Great location, walking distance from the Railway Station. Hospitable and warm F&B staff. Clean rooms. Pleasant experience.

Arrogant and pseudo professional attitude of the front desk staff makes you feel less comforting. We had to bargain for early check in and late checkout request even though the property was not fully occupied. If the staff becomes more understanding, it can create a really good option for us travellers as this property is really conveniently placed.

Location of the hotel is perfect. It is right next to the Train station and auto stand so commuting in any direction is very good. Hotel also provides taxis to and from the base of the shrine at reasonable price. Staff is very pleasing and always ready to help.

Bathrooms can be improved a bit. e.g towel racks and toiletry shelf in the shower area in case guests don't want to use the available gel and shampoo dispensers.