Therapeutic environment. Healthy food with various choices. Very humble and welcoming staff team. From all levels of staff members the director of residence Mr Nishant very down to earth person who ensured that our stay was comfortable not just once but various times during our two weeks stay. The manager Mr Sameer ensured that we had the room as per our preference. The Guest Relations Executive Ms Jasleen Kaur ensured that we are happy with all the services. Also went out of way to celebrate our special day during the stay by involving other team members who were similarly very supportive and caring including Chef Ravi who many of the time was very helpful and caring in terms of providing some food that was specially cooked for us! Also his team members Sawrav, Vikrant, Anil and most of others who ensured that we get food served although it was buffet breakfast. All customer service officers including Yush and Shirish always ensured that whatever extra requirements we had they were provided with respect and dignity. Overall the whole experience was very overwhelming. Regular and effective cleaning services by polite and hardworking staff team. Spa was wonderful experience too. Outdoor environment was so pleasant and meeting our needs including nice walking around two properties! I would highly recommend this place

There is nothing to mention. Although there was ongoing changes in terms of upgrading the property and regular maintenance services

Loved the location. The apartment was not ready even though I reached at 4pm. Had to wait half hour more but the staff upgraded me to a lakeside facing apartment which compensated for the inconvenience.. Had breakfast at Westin next door which was also lovely. All in all a great experience.

Did not like the fact that the restaurant / breakfast area is just behind the lobby.. thereby the lobby keeps smelling of food which is not a pleasant welcome fragrance to enter a luxurious lobby of something so nice.

Had asked my father's 85th birthday to be made special, but Lakeside Chalet made it ultra special. Gave us a wonderful upgrade, connecting rooms and one apartment had balloons and a cake -- truly lovely. Special shoutout to the sweet staff and attentive, wonderful manager Lionel De Noronha. Amazing for family celebrations. Celebrated my mother's 70th birthday five years ago here and my dad's 85th this year. High tea was a great spread and the breakfast buffet was excellent. Exceptional service and food.

Wish we had spent an extra day. No other regret.

Breakfast was excellent especially at the Westin. Huge spread , great variety. Staff was great. I went wit my parents got an upgrade. We stayed for 4 days and the stay was comfortable. The 2 bedroom suite is excellent, spacious, great kitchen facilities etc.

The walls and carpets are old. The walls were cracking in the corridor. If this is fixed then it will really give a 5 star feel.

This stay of 14 days exceeded our expectations, everything was smooth from the check in, staff(everyone included from front desk to housekeeping and the crimson kitchen team, apologies if I couldn't list/ remember all of your names but you were all great), breakfast at Marriot, room service ordering, fantastic assistance with our queries, dinner at westin and airport arrangements. The team was kind, helpful and attentive, thank you so much you made our stay (as we were there on medical grounds) safe, comfortable and enjoyable. We also love animals and we found it wonderful that your hotel accepts pets and were pleasantly surprised you treated them also as guests.

It's not that we didn't like it, but a suggestion to have maybe some activities such as sharing the Indian culture ( Indian dance) or karaoke. Not sure if this is possible, there is the Powai lake that could be explored for a short cut /ferry as a short cut to the traffic?

Excellent service from all the staff especially the reception area. Managers extremely proactive with the staff which is very much appreciated and admired ... that's probably why the Staff are so good! The Hotel itself is having a make-over but it's in a great position only 30 minutes or so from the airport and it's a lovely location. Food was very good indeed! Rooms are spacious and nicely set out. Really enjoyed the stay and looking forward to returning.

Desperately needs a make-over but understand this is being done!

Our 2 bed apartment was absolutely spot on with ample space and all the amenities we could possibly require. The staff were incredibly helpful and looked after us incredibly well. We especially enjoyed the array of delicious treats which were always replenished for us. The location at Powai Lake is great too and you feel like you are completely secluded away from the hustle and bustle of the city. Very safe, secure and a place where I would happily book again.

Staff were amazing. There was a lot of different faces everyday day but all were equally willing to help and facilitate guest needs.

Being very picky, the second bedroom air-con was working but ineffective in cooling the room. So had to leave door open to allow living space air-con to cool both spaces.

The property is well maintained, the staff is exceptional and go above and beyond to make your stay memorable. Special mention to Dipti at the checkin counter who was excellent.

Cannot really complain but if i had to say something, it was that the water in the flush was a bit disgusting as it never came out clean.

The location is one of the best you could find in mumbai, I always wanted to have a stay in here since I am born and bought up in Powai. We had enough place to walk around, got to see powai lake from an diff angle, The stay gave us a relaxed feeling as it was all surrounded by trees and nature. It takes you away from a busy city life, traffic and brings you close to nature. The moment you walk out of your hotel, there’s calming sound so birds chirping and everything around was so peace and silence. Vijay was the one who served us at dinner and he left no chance for us to serve a 5 star service. The dinner and breakfast had many options though.

We had to wait nearly 15 min to check in, The process to allot a room could have saved our quality time. The room was allotted on 2nd floor, the view from room was okay, what can one expect from 2nd floor. But the room had a emergency door in the bedroom which was connected to another room. The voice of the people were clearly audible to us, this what made me uncomfortable. The reason we choose a 5 star hotel is for our privacy ,comfort and service, but we were unfortunate to get privacy because of the voice from the neighbour room. It was quite disturbing and disappointing to not be free in our own bedroom.