The staff that handled in room dining and checkout were very courteous and impeccable.

Honestly, found it weird that at first I was allotted a room clearly inferior within the category, it was loud had construction noises and clearly audible staff noise due to its location (next to staff area). I had to ask for a room change and found the new room (same category) to be better by a margin. The check in experience could have been better, in that, if a better room is available that should be allotted first. Maybe learning is to ask for a quiet room before check in.

Very good selection for breakfast. Excellent attentive staff. Really enjoyed our short stay.

The bespoke orders at breakfast were slow, and the waffles were a bit overcooked.

Location was very nice. Staff was good too. Breakfast area staff was excellent I have given feedback on day 1 and next day they remembered us and provided great service to my wife by showing her food options. I like they are proactive. Staff at concierge name Chaman was great guy He helped us with back to back dinner bookings at a nice place and he ensured we got best service. I want the manager to give him a bonus on our behalf for going above and beyond. The luggage Staff was good as well. I appreciate it. The reception staff who checked us in was tarun from memory and he was also good and friendly.

Room. It was smelling because it's old. I understand hotel is very old as we used to come there as kids. I want you guys to upgrade rooms as they smell due to wood or carpet being old. Something isn't right in room. Also our room was very small for the price we paid. I would have expected something better for convenience. Overall I won't come back.to hotel for room as it wasn't comfortable. Staff on other hand are brilliant.

The hotel by itself is the best you could ask for. The pool, fool and staff were great. But the room is very tiny. It’s almost like you’re crawling through the space. It’s just a foot distance in between the wall and the bed. Even the bathroom is very tiny. Once you keep your suitcase there little bit space left is gone. Photos are deceiving. They’ve taken it in a wider angle to show it bigger but it’s probably less than half of what it is. There is no space for a spare bed if needed.

Change the pics of the rooms so people know what they’re up to. Not all can manage in a tiny room.

Breakfast buffet was good and extensive with a lot of options.

Nothing

The staff at the parlour was very, very helpful.

The lighting inside the room needs to be significantly improved - especially in front of the large mirror in the room - to help ladies wear their clothes / sarees and apply their make-up. You could also consider putting up self-lit magnifying mirrors in the bathrooms (as in South East Asia). No one in in-room dining, house keeping or operator seemed to respond to calls when we needed them.

Centrally located in the city. Sidewalk Cafe cakes and pastries exceptional. Italian cuisine very good. Lebanese food is delicious.

Chinese cuisine has too many chillies that kills other essential flavours. Indian cuisine is heavy with too many spices which makes the vegetables or meat or fish tasteless. It is important that spices remain ingredients that enhance the dish not become the main dish. In general the hotel has aged and needs an overhaul. A new modern and efficient building will make it a landmark as in decades ago. Staff skills sets are varied and more rigorous training can set it right. It is not impossible.

Location

Over price. Old room.

It’s excellent staff that makes sure you have a good stay and get all you want. They are very polite and kind.

If I should say something the questions to please rate everything was a bit annoying after 9 days of stay. I understand how important it is but sometimes it felt a bit intruding.

The room was exceptional

Waiters' service was different. I think their service should be on the same level. I mean you get different approaches with different waiters. For example, I look for something in the buffet but is not available. I asked a waiter, he answered that we got only what we had on the buffet. However, when I asked another waiter at the same time, he told me to wait and needful has been done to my great satisfaction and surprise.