The property stands strong and graceful in the heart of Pondicherry. The victorian structure makes you feel like a you're entering a true 5 star hotel (in its classic sense). It was quite a pleasant experience to have your vehicle taken care of while you enjoyed your stay including a full auto spa. The breakfast spread was fantastic and had a few exotic south indian choices to choose from apart from the usual English Breakfast. The staff were extremely polite and provided a true 5 star service.

The idea of having a picture taken of the guests even after providing your ID dint quite make sense. Although the front desk indicated this was a local government requirement, this wasn't validated with any written statements or confirmation.

The hotel is maintained exceptionally well, located near to city centre its easily accessible to all the tourist spots. Rooms are clean, swimming pool was good, the 4th floor restaurant and the out door seating arrangement on terrace for watching IPL cricket was really great. Breakfast in the ground floor restaurant was exceptionally great , food prepared is really tasty. The entire hotel staff attend to the guests to the best of their capacity and bring a smile on every guest's face. Special call out to Mr Ganesh and Renuka from front office, Chef Kumar and his team for the yummy food, Alli Muthu for his service rendered with a smile, Umang and Aravind from 4th floor restaurant, for really taking care of us during our stay there. Thank you and keep up the good work. A big thanks to all the other staff as well.

Nothing everything was great

I like the behaviour of all the staff members.. they are very cordial & helpful. It's very hygienic and clean . Food was delicious and service was extraordinary. The front desk staff were very helpful and guided us throughout our trip .

There is nothing that we didn't like but if I have to just put it into the notice then I would say that the breakfast was quite repetitive. Like we stayed for 4 days and had almost the same breakfast everyday.. no difference at all . But the chef was very polite and helpful and made sure that everyone had a good breakfast and served hot dosas & omelette etc , so no regrets at all .

It is just not a hotel, it is an experience . The differentiation point here is the quality of service, the empathic behaviour of all the staff with delicious food (amazed with the quality of food. Iin Pondicherry you get just wow North Indian taste and amazing south spreads ). I am also thankful to Vanaja ( one of the manager/staff there). She is one of the amazing and vibrant person I have met in hotel industry . She had taken care of us throughout our stay there and her caring nature is an example for ppl in this industry (an experience that makes a difference and that matters in todays world). Apart from her , each and every staff member were so good and of helping nature . I should appreciate the security guards and valet car staff standing on the entry point on their behavior , quick actions and welcoming nature . Going one step ahead these valet staff also recommended us few places which turned out to be really great . Kudos to whole Accord staff. I can surely recommend Accord.

We had our best time with family at the hotel. The staff, ambience, food, stay everything amazing!! Very friendly and kind staffs vasigaran, Ayyappan, mithri, subalakshmi and senthamilchelvan to mention a few. Our heartfelt thanks to the amazing chefs serving quality and tasty food We carried our baby and she felt so comfortable and enjoyed a lot!! Kids zone was a thrill for her!! A memorable stay thaank you accord Puducherry 😀

Extremally amazing customer service. From the time we entered to the time we checked out. Few names i can remember - Kalai, Kannappan, Murugan, Sukmel, Queen, the bar staff etc. But all whom we interacted were eager to help and keep us happy through out. Patience was amazing. Food was awesome - you should try Chef's special salad and chicken dishes. Breakfast was a fabulous spread and each day was different. Overall, loved the service, stay, comfort and food

Spa can get better by offering couple massages

Breakfast spread is excellent , too many varieties , south, North , continental and so on, staff is very attentive and made us comfortable. Lacation , most impressive was vehicle parking space. The big SUV was given adequate parking space, which is hard to find now a days , its was easy to drive and park Toyota Fortuner. The AC arrangement is top class and easy to operate.

Water clogging in Bathroom and sink.

The staff was amazing and the service was exceptional. I am revising my rating from last time. What all went wrong last time they made a conscious effort to correct the same. Amazing staff and amazing experience. Special mention to Mr. Tanmay from guest relations and Mr. Irfan from the F&B team.

Nothing this time

Efficient staff who were attentive and quick to respond to the requirements - front desk, restaurant and valet staff. The swimming pool is small but very nice. We used the pool table which was in good shape and free to use.

The exit is very tricky at a busy junction. I was not aware of the signal there so got caught by the police once. So be careful!

Very polite staffs- right from reception to concierge to security guard to housekeeping. They made our stay very comfortable end to end.

the entry gate is a bit confusing for someone who is driving to the place.