Location was great . They have their own private lift for mall road and very cute cafe as well as brewery

The price for tea/milk etc is a bit higher but the quantity provided is also good so no such complaints.

location was perfect and service was excellent

for games like pool and billiard we have to pay. parking is also it there. rooms charges are high they should include parking in it.

Excellent location

The steps to climb

Location and access with private lift to hotel and to Mall Road. Private and comfortable

Nothing

Loved the view and ambience…

Food

Location

Too much confusion about elevators. No signposts

Good location

Room delivered after 2 hours waiting

Friendly and helpful staff. Great location

N/A

Food

This hotel is not for the senior citizen or even slightly handicapped people. There are two many steps involved in getting to the reception and from their getting to the room and from their getting on to the mall road. Extremely poor accessibility with no railings on very steep staircases for the senior citizen or the slightly handicapped people to hold on to. Wheelchair ramps where available are two step for one person to control. The hotel should clearly put up this information with apps like yours and on their own website. Even if the facilities were okay this day was extremely uncomfortable because of accessibility problems. I will not stay there and I will not recommend to people of my age. The money that they ask for this is on the higher side.

The hotel is built over several floors and has its own lifts to reach the lower town and the upper town. Although this is a little confusing it is very useful as the upper town (with tourist highlights) is pedestrianised and the lower town (with taxis to railway station or further afield) is not.

The hotel has a lot of facilities on various levels but it should market these to its customers. There is a bar/club, a gym, a games room. We found these when we were about to leave.