Great property and amazing service. Specially Laxmi made us feel special :) Thank you 🙏🏽

Highlight of the property was the sunset point. Breakfast was superb with good food quality and good spread. Pool was good and we did family pool activity on both days.

we had dinner at "Spice traders" , The food was good however we were disappointed with the two parts, 1. Without informing us , they billed us for 3 bottles of Water which we didn't even order. And we had no clue that it was chargeable. 2. We had requested the chef to prepare a separate Noodles for my daughter (2 yrs) without any vegetables or spices. And they charged us for that too and full amount.

the location and the layout of the hotel is very nice. top marks on size of room and comfort

food needs major improvement.. taste is very poor. hygiene in restaurant needs to be more amped up. you are in a tropical destination and surrounded by trees and nature.. you have to keep more people to ensure rodents and insects are not in your restaurant or near your dining areas. every one is busy in service alone then no one can keep eyes on hygiene being compromised..the issue was quickly handled by the person cutting the fruit however its shows that large properties have challenges in maintenance and upkeep.

Theres something called customer satisfaction and there's something called customer delight and then there's W goa. I was travelling for my son's first birthday and W was just WoW!!! Special mention for chef Sunny who cared for every little details in the food and his desserts were to die for. Jasraj also who ensured my little one had the perfect first birthday! The whole staff ensured luxury and comfort unparalleled in Indian luxury hotels so far!

They spoil other hotel stays for u as get used to being pampered like royalty here.

Nishant and his team are excellent. They go out of their way to help with anything and everything. It's a stunning property - such beautiful grounds. Gorgeous views.

My only issue is they play loud techno music in the lobby from the afternoon onwards which doesn't seem necessary. It didn't seem that any of the guests were embracing it - people of all ages were visiting the hotel (not kids in their 20s). Some mellow tunes and vibes would be nice. The breakfast staff needs to pay more attention to detail - particularly place settings - cutlery, salt and pepper etc.

I will keep great souvenir of my stay at W Goa! The facilities were perfect and I enjoyed the three swimming pools, one of which was very Zen and one very fun with a very good lounge music like in the best parties of GOA. The design of the room and its comfort were admirable. Beyond all these qualities, the strength of W Goa relies in its great team which is always attentive and seeks to provide the best service. I don't remember leaving an hotel of this standard remembering so many wonderful people. I would particularly like to thank: - Laxmi Verma who perfectly welcomed us then assisted and advised permanently live or via Whatsapp with professionalism, kindness and humor throughout the stay. Laxmi helped me even after I left to retrieve an item that I had forgotten thus demonstrating how important we are as customers. - Nilesh, life saver at the pool for his kindness in making sure we had everything and his good advice especially on Goan cuisine as well as Kanta and the pool team - Tony, who often spontaneously came to us at breakfasts, to give us excellent advices to learn and taste more about Indian cuisine or simply to help us. - Dutta on whom I could count and who often came to check that I had everything I needed as well as Aliji - Shanka for the care taken in preparing the room several times a day and his excellent towel arts helped in this by Avindo, whom I also thank. They often came to make sure I didn't miss anything. - Pankaj at lunch time for the proposed trip to the country of the flavors of Indian cuisine and its kindness as well as Anubhav - The distinguished cuisine team who surprised us every day with new, truly refined dishes with an impressive choice at the Kitchen Table - Sreeraj for coming to me and for his advices on places to visit - the staff of the internal vehicles who always offered to take us to our destination when they met us on the paths of the Hotel park

The room was big and comfortable, perhaps matrasses could be better. The bathroom was very big and well equipped. The restaurants were all good and the breakfast buffet as well as the lunch buffet were very rich and the food exquisite.

there was no organised beach, there were no sun beds and no umbrellas. the hotel says there are three pools but eventually only one where you can actually swim. on our last day there was a wedding and due to the preparation everything was a bit chaotic.

Location of property

For the whole duration of our stay hot water was not available in the hotel. I was told that there was problem in their water heating plant but they were not able to get it repaired for 4 days, is surprising. All the guests were angry with hotel staff for that. Some were very very angry.

Our stay at W Goa was fabulous in a way words cannot do justice Property and rooms: The property is huge and very well maintained. We loved exploring different areas with so much ease. Rooms were excellent. Super clean and so spacious. Staff: The property is of no use if you dont have staff that doesn’t understand what the guests want and how they can go beyond their work profile and thats what blown us away at W Goa. The entire staff at W Goa was way beyond fabulous but few deserve a special shoutout. Farhad Mehta - He was our ambassador during the stay and he just not only understands his job well, he understands his guests as well. Right from arranging a celebration for our son’s bday to sweet surprises to arranging show tickets, he got us fall in love with W Goa even more. Yuvraj - He looks after the Villa house keeping and he personifies “I am just a phone call away” statement. Went out of the way to arrange an inflatable pool for our son.. hats off to his services even for smallest of stuff.. Ali and Seema - Our servers at TKT restaurant. With smile on their faces, they make you feel happy while you are enjoying meals. Ali went out of the way and requested chef to make gulab jamuns out of the menu just at one mention of our son that he likes them. Deepak and Evilize: They made special arrangements for us owing to event clashing during out stay just to ensure we are not inconvenienced. Spa: amazing spa and the front desk staff as well as masseuses were outstanding. All in all we had more than amazing time at W Goa and would love to visit again.

Areas of improvement: with events the cart services get impacted for other guests, this could be planned better.

Good location and ambience, vibe. Helpful staff, they also helped to decorate the room for wife's birthday and got a cake.

Went to Rockpool bar to spend the birthday evening. But after waiting for 10 15mins, no one bothered to take our order. After all the experiences, I don't want to keep calling for service. We simply left. So they are at extremes of experience. The bathroom curtains in the room kept making noise with fluttering on fan speed. Disturbed the sleep now and then. This can be really managed. The steps to the beach towards the end really need some work or you may slip someday. Needs fix