Amazing location

Had to pay extra 50k for AC, shower broken

Friendly Staff Interesting Location

Difficult to find Not very clean Does not look like on the pictures provided

Poor communication.

Do NOT Book This Property – Bookin TV g.com Should Remove It We had a terrible experience at Hotel Hapel Negara. Upon arrival, the front desk staff (Julia) demanded payment for a reservation that was already confirmed and fully paid through Booking.com. Worse still, the amount she quoted did not even match our original booking. This felt like a clear attempt to scam us. The property itself is in terrible condition — rundown, dirty, and nothing like what was shown in the listing. It’s clear from other reviews that this is not an isolated case. What’s more disappointing is Booking.com’s lack of accountability. Despite multiple bad reviews, they continue to list this property and offer no immediate help or support line for urgent issues. This puts travelers at real risk. Booking.com should strike off this property immediately. Until then, we strongly urge others: DO NOT BOOK THIS HOTEL. Save yourself the stress and choose a more reliable place to stay.

Do NOT Book This Property – Booking.com Should Remove It We had a terrible experience at Hotel Hapel Negara. Upon arrival, the front desk staff (Julia) demanded payment for a reservation that was already confirmed and fully paid through Booking.com. Worse still, the amount she quoted did not even match our original booking. This felt like a clear attempt to scam us. The property itself is in terrible condition — rundown, dirty, and nothing like what was shown in the listing. It’s clear from other reviews that this is not an isolated case. What’s more disappointing is Booking.com’s lack of accountability. Despite multiple bad reviews, they continue to list this property and offer no immediate help or support line for urgent issues. This puts travelers at real risk. Booking.com should strike off this property immediately. Until then, we strongly urge others: DO NOT BOOK THIS HOTEL. Save yourself the stress and choose a more reliable place to stay.

The aircon. It was a cheap price. They ruined me and my friends' night by their devious behaviour.

The staff tried repeatedly to rip me off by saying at 1am in the morning when we arrived that I had to pay 100,000 rupiah more for air-conditioning. Even though I showed them their booking .com advert that specifically stated rooms had aircon and I showed full payment recient and showed them booking.com app. She basically asked for 75% more than the whole booking for two rooms. Just because I'm not local doesn't mean you can rort extra money off people when they arrive especially not when 1, it's paid in full already(and you know it+booking receipt) and 75% more just because you think you can get away with it. So stupid....I would have rated high if you didn't try to commit fraud imo. They should just raise their prices instead of trying to take extra money off tourist imo. I will not be coming back to Bali again now. I will probably use a different app in future imo.