This is a beautiful 5-start hotel in a prime location. It's close to the MRT and there's 2 nearby shopping malls, Plaza Indonesia (high-end luxury shops) which is connected to the hotel, and Grand Indonesia (upper middle class shops) which is just across the road. It has a pool, a salon (doesn't cut kids' hair), gym, and 4 restaurants with 1 of them open 24hrs/day. The rooms are well appointed, comfortable, clean, and big. There's lots of shopping, restaurants, and cafes nearby. My wife loved the restaurant decor, she said it was so pretty. I loved the breakfast, it was wonderful and always had lots of options; several cooked-to-order.

It was a great experience.. wonderful hotel in all aspects.. Cleanliness, breakfast is very varied.. Room service.. the connection to the mall is a beautiful thing.. I can't believe what happened to me as I was surprised by a gift of a toy from housekeeping for my son and a message indicating their happiness with my presence..I've been touched by the kind gesture. about the breakfast, you will never be confused.. as they have all kinds of food.. English, Indian, Arabic, and international.. they have live cooking and their service is excellent I would like to thank all grand hayatt team a special thanks to Ahmed Diyas

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The location

Acoustic disturbance. I had sleepless nights. Cannot believe the renovation done without prioritizing the biggest issue.

What was there not to like? The saltwater pools smoothly blended into gorgeous gardens encircled with a walking track, the lushly appointed room with a wonderful view of the city and nespresso machine with Balmain toiletries, the proximity to Plaza Indonesia and Grand Indonesia, the opulent foyer with its cascading fountains and classical mosaic centrepiece, the courteous staff, the top-notch Sunday brunch... we loved the Grand Hyatt Jakarta and want to stay again the next time we visit.

Everything was beautiful and our stay was truly decadent.

I love the breakfast, so many choices, my kids love the sausage and I like the pretzel croissant. I don't think I could find other store inovating pretzel croissant. I am thinking if I stay there again would I find it again in the buffet menu? As for the room, I booked the family room, it can fit 2Adult and 3 children and quite spacious even with the sofabed. As for the bathroom the floor is bit slippery in the bathroom, but they already prepared some floor mat so you should use it.

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During my stay at the Jakarta Grand Hyatt, there were several aspects that truly stood out and contributed to a delightful experience. Firstly, the breakfast at the hotel was exceptional. The wide array of options, from local delicacies to international cuisine, ensured a diverse and satisfying start to each day. The quality of the food, coupled with the inviting ambiance of the dining area, made breakfast a highlight of my stay. Another notable aspect was the hotel's convenient location, providing easy access to various attractions and business centers in Jakarta. Whether I wanted to explore the vibrant city or attend meetings, the Grand Hyatt's strategic placement made it effortless to navigate and saved valuable time. Moreover, the staff at the Jakarta Grand Hyatt played a crucial role in enhancing my overall satisfaction. From the moment I checked in to the time of departure, the staff members were consistently courteous, professional, and attentive. Their genuine hospitality created a welcoming atmosphere that made me feel at home throughout my stay.

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- The hotel is connected to Plaza Indonesia Mall, and nearby Grand Indonesia Mall. - Varied and wonderful breakfast buffet. - Kind and helpful staff.

- Classic elevators' system, does not accomplish the first order, instead, it stops in many floors to get passengers. - No self-service coffee machine in the breakfast restaurant, only by order. - In my last days, children were housed on the 19th floor, although it was supposed to be for guests seeking for a quiet floor.

The room had a small walk in wardrobe. The staff were friendly and helpful. The stay was comfortable. Also liked that they provided us with a plate of fruit daily.

The Nespresso coffee machine became jammed. Had to call housekeeping staff to help. Also, the bottled water was hard to open. Had to call upon the friendly housekeeping staff to help. When opening one of the bottles, he even cut his finger on the metal cap.

Everything was fantastic - excellent location, wonderful breakfast spread, comfortable rooms, nice gym and pool, very talented Merj Band at the lounge, exceptional steak at the C restaurant and very courteous & friendly staff.

The bath towels were rather old and not fluffy. Just a small not so positive point to highlight but this did not deter us from having the best family holiday in Grand Hyatt Jakarta.

Exceptional friendliness and staff assistance at all times, I had alittle three year old that need some urgent late night assistance which was attended to without any hesitations. Congrats to the staff and team at the Grand Hyatt.

Nothing really, we had a really good experience. I am a frequent traveller to jakarta and have stayed at many 4 and 5 star hotel in jakarta including the Marriot and the Ritz Carlton.