The staff were very friendly and helpful. They helped to make my trip very enjoyable. Huge appreciation for the security staff who always made sure that I was safe while waiting for my GoJek/ Grab. The Front Desk staff were very resourceful and kind.

I liked most of the facility that this hotel offered. Minor thing that made me uncomfortable was the pillow in my room. The pillows were too firm for my next and I oftentimes woke up with sore neck. I didn't ask for new ones because I usually came back very late to sleep and did not want to bother the staff.

Perfect for family holidays and location is strategic in South Jakarta. Affordable pricing and great value for the money. Kids and family activities are a wonderful add-on. Staff and management are very friendly. The meals from the kitchen are world class and well-presented.

Still no smart TVs in the room. No way to stream content or connect mobile devices. Wifi signal kept dropping in the room and at the kitchen/pool area. Pricing for business services is super expensive

The hotel is relatively new, the bed is comfy and all staff was very friendly and attentive. The hotel is near a mall and there are plenty of eateries nearby. Traffic can’t be helped but the location is quite good and is pretty much accessible anywhere with a cab.

We stayed there for a few nights, they would call us at 10am+ every morning to check if we needed housekeeping since we have the “do not disturb” sign hung on the door. I find it a little disturbing since we put up the sign for a reason, we did wanted to sleep in longer on one of the days but the call interrupted our sleep and woke us up. I don’t recommend the hotel to continue this practice in future for those who have a do not disturb sign on their door.

A wonderfully deluxe hotel in a good location, close to Gandaria City Mall.

The one negative aspect of this property is that their only restaurant serves as a popular function room. During my one week stay, three different events closed the restaurant which affected the morning breakfast and the evening dinner service. It would be better to hold functions on the 1st floor and leave the ground floor restaurant to hotel guests.

ambiance was tranquil and cozy, staffs are friendly

Was charge way above the published rate for adding one day before the original booking. Talked to the manager and was told it was bookings.com rate. Checked with bookings.com, they said it was the hotel charged the rate as bookings.com didn't have any authority to change the rate, not nice feeling as we stayed here twice for 12 nights combined. The house keeping didn't check the room thoroughly, there was a window has a big gap around it to allowed hot air and noise come in; few curtain hooks were off the railing, both weren't fixed the second time we checked in. I notified the housekeeping and they were fixed very quickly. The sound proof could be improved as the window is facing the highway.

I don't like the buffet breakfast. Staff told me hotel doesn't serve Alacarte before 11:00. This is very strange. A lot of us only need Toast and Coffee. Please make it available, as I go JKT frequently.

When there is function, the guest has no other restaurant to eat. When on business trip, you just want to have a meal and back to the room to rest after a long day. Please improve the F&B.

I love the pool area for coffee and relax. Lobby area big and comfortable for meetings

WiFi not good but not excellent

Locations! Nice lobby The room are clean and big enough. Trans Jakarta station just a view step and all mall shops can reach by walking ,good maintenance and the staff are very friendly

Swimming pool its oke not very much on the sun side a bit shadow but it’s good for relaxing. There is no pool for kids it’s not recommended for infants

Very peaceful, very clean, lovely staff. They had Netflix too which was a huge plus - normally on the tv in hotels it’s just local channels or news channels available. The restaurant’s food and cocktails were fantastic. I was allowed to check in early too so I really appreciated the flexibility of the staff.

A beautiful, opulent hotel in a good location. A short taxi ride from two wonderful malls - Gandaria City and Pondok Indah. Friendly staff, nice pool and restaurant (which is often closed due to private functions).