room was great staff friendly location great

food was average restaurant not owned by hotel but in hotel was absolute crap

The service here is amazing and I cannot fault them one bit. My four year old daughter was well looked after here and they always had smiles for her when ever she was in the lobby. The staff here were helpful and always wanted to help if we needed information or had concerns. They even went as far as offering a room upgrade and free services such as massages and dinner at the hotel. We liked the private pool but also was a concern for our four year old. We also liked that the staff had given our daughter a play tent with some play balls which kept her entertained when we were at the villa.

We didn't like the kitchen being outside and not in a building that had air con, we didn't like the slippery tiles when you had finished a swim because it is right by the Kit hen area, also the path to the outdoor shower is a little narrow and our air con wasn't as good as the other room. We also didn't know that there were two completely separate rooms detached from each other, not helpful if you have little kids, esp around the pool.

Great location, helpful staff, and a comfortable stay Stayed here for 2 nights and was pleasantly surprised by the location – I didn’t know exactly where it was when booking, but it turned out to be excellent! There are restaurants and a mini-mart within walking distance. The staff were always friendly and very helpful – I asked quite a few questions and they were happy to assist every time. Thank you so much! Overall, I had a very good stay and would recommend this place!

A small downside was that every time I flushed the toilet, there was a bubbling sound from the pipes, like water pushing back up – it didn’t cause any real issues, just a bit odd.

The privacy of the villas is wonderful, your own pool is great. The large sized fridge was very useful. The robust poolside beanbag seating very comfortable. The outdoor shower is a pleasure in the Balinese climate. The large clean water supply was most welcome, other hotels could learn from you.👍 The gardens were beautifully cared for.

The shower over the bath is outdated , difficult and unsafe to get in and out of.🤔 A clothes airing rack is usually standard with this type of accommodation. The sofa seating was flat and uncomfortable. Your advertising is misleading as the restaurant and main pool with bar is a completely separate business.

Staff were friendly, beds were comfortable and pools were cleaned regularly. Great location and when I got sick the staff were so accomodating to ensure the nurse was able to be sent to our villa with urgency. Great experience all round.

The only thing I would critique is probably add some non slip mats to the bath. The baths are quite deep and 2/3 of us slipped trying to get in and out. Also some of the decking may need to be updated around the pool. Other than that it was a great experience

The location is good, Anima restaurant was great 😃 Service n staff were great 😃 The view n photos were as we saw on Expedia n booking.com 10/10 on everything apart from the cons.

This review is for room 112, We are not commenting on other rooms as 112 is the room we stayed in. The Aircon was not as great as it should have been.we had to sleep without blankets despite AC was on all night. The toilet was not flushing in room 112 They tried to unblock the flushing but couldn't do it the proper way. The step from the shower tub to the floor is little bit to high for anyone older.

The private pool was a great feature. Hotel is close enough to beach and restuarants. Staff is respectful and helpful

The shower was in the bath, and the drain seemed blocked. We had to remove plug for water to drain in basin and bath. Maybe cleaners need to make sure that drains don't have any blockage. Soap dispenser also need to be checked regularly that they actually pump. These are small issues but will definitely make the experience better. There was only 1 bean bag pool lounger and we were 2 people.

The property was great and location was good. But maintenance need to be improved as there are mosquitoes and bugs. Room cleaning service is great. But need to make improvements in maintenance as many spots I saw small small issues. Overall the stay was great.

Bug spray was done after 6 PM which is not good when the guest are in room. It should be done before the guest are back to room.

Private swimming pool

Nothing

The staff were so lovely and accomodating. The breakfasts were so great with lots of variety. Delivered on time each morning. We were so well looked after and the villas are beautiful with the plunge pool and options of floating breakfasts. My husband surprised me with flowers floating in the pool which the staff arranged. I got sick on the last day and the staff arranged a doctor to visit straight away and delivered some ginger tea. We would definately stay here again.

We had a scooter to get around. You'' need one of these to get to the beach or shops (5 minute ride) unless you take a taxi. Bit far to walk.