The staff were exceptional and so friendly. Erna even took me on her personal scooter when I forgot my phone at a restaurant at Double 6 Beach. Merli had the biggest smile that lit up the room and made us feel so welcome. Indra made breakfast run to perfection, so good at her job and would always have time to talk and answer our questions. Breakfast was so good. Tea, coffee, fresh juice and a fruit platter and then a choice of a full English breakfast, eggs benedict, pancakes, french toast, pastries or traditional fried rice. The apartment was serviced daily and kept so clean and tidy, and the aircon was beautifully cold. The pool, although not huge, was so refreshing, very pretty and never crowded.

The hotel is situated in a busy area so occassionslly the loud motorbikes could be heard at night as they zoomed past but we wanted to be close to everything so it was expected.

So we were here in 2018 for 3 weeks and now in 2024 for 4 weeks so I can definitely tell many things about this hotel. Staff are amazing. They are kind, sweet and helpful and I love them - especially Indra. The biggest advantage in this hotel are staff because without them it wouldnt be that good.

Compared to 2018 food was definitely worse. In 2018 we liked everything so much - frenchtoust, club sendwich and everything was 10/10. Now food is just avarage. In 2018 we liked pool so much. But now pool is just useless because of so many plants - there is no sunlight. And also we booked our stay for month and we got the worst possible room. I complained first day but they pretty much ignored it.

The staff were amazing and genuinely greeted you each day. They interacted with us and so helpful and friendly. It is like a small boutique hotel, very personal. The pool is clean, tropical and private. We had 2 lounge chairs outside our room with an umbrella. Great air con in both bedrooms. It's not a 5 star hotel but suited us for 4 nights comfortably with a 1yr old. Indomart, laundry, cafes all within 20 metres. Netflix, youtube plus huge water supplied and replaced free of charge. Quiet and out of the hustle and bustle. We had a two bedroom pool side.

We caught bluebirds to go into legian and kuta for 4 people and a baby. This was a fixed price of aud $3.

I like the service given by the staffs and really appreciated the respect that we got during our stay. The breakfast was also fresh and very tasty. I would like to give 5/5 atmosphere/environment, 5/5 service, 5/5 respect, 5/5 location and 5/5 for overnight stay fees. ## highly recommended who is planning to come bali for holiday ## nice swimming pool to chill out🤩🤩

Personally, i loved everything but every people have different thought so might be someone dont appreciate the service because of their attitude or ego but whoever come to enjoy with money saving idea, go there you wont be regret later.

The customer service was outstanding by all .especially Indra and the reception girls..Breakfast served promptly and good value..our 2 bed apartment was clean and pool access was awsome..

Probably not enough and new cooking pots and pans..exisiting were very old and worn..tv has bad reception needs a solution.. And other negative would be lack of attention to taking away used plates etc from pool area as soon as guests left the area..otherwise they would have scored 10/10.

The location is within short distance to most of the must visit places, bars, and restaurants. The staff is outstanding, they really work to make you feel pleasant. A big shout out to Indra, her work in the kitchen is exceptional. The bed was comfortable and big enough to have a wife, husband, and baby.

The room with access to the swimming pool gets all the noise in the morning because of the kids playing.

The staff here at Sara Residence were fantastic. Breakfast was great, the room was perfect for us and the pool was good we only used it once as the water was to cold but other wise everything was prefect.

We didn't have anything really we dislike.

location is great, easy to get to places and even has a outdoor food court walking distance. Room is great for families. Staff are so friendly, helpful and made our stay memorable, especially Indra, Alit, Angga ( he makes the best coffee). breakfast was fabulous.

We loved the location, it’s central to everything, food markets and restaurants very close by, shopping district 10 minute walk away. The staff were amazing, had our room serviced every day and breakfast was always nice. We had a 2 bedroom apartment which was on the 3rd floor and it was very spacious. If anyone is looking for accommodation that is not too pricey and central to everything this is the place to stay. Many thanks to the staff for looking after us during our stay.

A few things could be updated.

Helpful front desk staff and concierge. Spacious, clean and modern. Near to convenience stores and cafes. Near to airport.

Garbage smell from outside dumpster if you stand at the balcony. Cooking appliances too limited (only 1 small frying pan and 1 small pot) , not suitable for penthouse for family of 5.