Amazingly well presented hotel in a very convenient central location. Stayed in a huge twin room on a corner with floor-ceiling windows along the full length of 2 walls. Very spacious with writing desk, tea/coffee facilities, safe, and all the cupboards and things you'd expect. Bathroom was particularly nice with huge shower, full-length windows letting in lots of light, deep bath, and a very odd glass wall (with shutters) onto the bedroom. The lobby, bar and restaurant were all very well presented, very elegant, staff super-friendly and helpful, and breakfast was delicious (wide range).

The premises are in prime location to stay and access to various locations. I chosen this property in line with Surabaya Expo and the breakfast was so good mixed with continental as well as Indonesian food . We have conducted one event with a capacity of 30 pax and the hall is beautiful and looks an international standard. The staffs are so cool and well in communication and very kind in support even though we have any doubt.

The interiors in the room can be reworked especially in the bottom portions. Since current light source can't work in laptops and Light in the room can be a little more bright

The room was really big for this price and I really liked its spacious design/arrangement. I also liked the bathroom and bathtub, with the glass window facing the room. The location was very convenient to travel around Surabaya (big mall within walking distance). I did not try other facilities in the hotel, but a brief walk gave me the impression that they were well kept.

The hotel looked much older now as compared to when I stayed here before. For example, the towels were not as 'bright white' as before, the bathroom tap was a bit hard to turn, and things like that. The only minus point was the room had no ventilation, felt a bit dry and stuffy to me (even with the air conditioner turned on). The TV channels could be better too, at least with better signal.

Excellent service and very comfortable

Check in process with a QR code. Don’t annoy guests with silly marketing things! Just make the process smooth and fast. This QR code thing annoyed me and is not representing a first class hotel’s service. Stop with it!

Large room, good aircon.

Property felt rundown. Totally inadequate aircon in gym rendering proper workout impossible. Reported twice but not fixed during my 11 day stay. Single glazing, some road noise. Key card often didn’t work properin the lift, one could end up on random floors.

breakfast is not good at all. when i saw i thought i was in 2 stars hotels breakfast not a 5 stars hotel like wynhams.

I really appreciated their response when I asked them to help to prepare a small cake to prepare my partner's bday, They were really into it and the mini pie was so tasty!

The first time I came to the reception for check in, they were really friendly, I forgot the name of the man who greeted me :( he is super helpful! But then they change the reception, the lady wasn't that friendly or helpful and she kinda ignored me tho

The location was great for people who would like to have easy access to Tunjungan Plaza or nearby cafes and restaurants.

The jacuzzi was not clean.

Big room and a great bathtub / shower.

The bed and pillows were too soft for my liking. The room did not cool down that much even with the air conditioning on the highest setting (~25 degrees).

Everything! We absolutely loved our big room and our bathtub. The food in the restaurant was very good and the service was great. The gym was quite big and had very good equipment for a work out. What we loved the most was the spa

Nothing