Upon arrival at the airport, the free shuttle from the hotel had been waiting for us. The check-in process was smooth. The hotel room was clean and the bed was comfy too. Breakfast was superb with plenty of options. The free shuttle was also available from the hotel to take us back to the airport for our next flight.

Almost none, but if I can give some words of feedback; it would be great if the hotel could mention in the booking agreement that a security deposit of Rp 500,000 was required upon check-in. The breakfast area; the continental options were superb, however, the local (Indonesian) options were almost hidden from the plain sight that we totally missed it.

Vary convenient option when in transit at Jakarta airport CGK. Free airport shuttle. The room was big, clean, and comfortable. The staff is very kind. Free pool access. Several restaurants. Excellent breakfast, which start to be served at 4am. Good value for price. Recommended.

At arrival we have to wait a while for the free shuttle at the airport.

This is the second time I've stayed at this hotel and I decided to upgrade the room and what a difference that made for just a few extra £s. The room was bigger, brighter, more spacious bathroom with much better fixtures and fittings which are at least 10+ years younger. Everything worked as it should with a comfortable night's rest on an excellent bed and a very hot powerful shower. The transfer to the airport is slick and efficient and the amenities at the hotel as good as can be expected.

The staff are a bit pushy about getting you on the shuttle bus 10-15 minutes before it actually leaves which is annoying and the hotel is huge so beautiful prepared for some long walks down huge corridors to get to your room. Minor niggles but how about some lifts scattered across the building? Multiple entrances etc?

I had an outstanding experience because: fantastic 24h pick up/drop off at airport, great friendly and helpful staff at all levels, from airport pick up to waiters at roof top bar. And everybody in between :) . Fast room make up service, great restaurant options and well kept swimming pool. Top buffet breakfast including eastern and western food options. Also professional SPA services offered at very reasonable price. Rooms are well insulated from any airport noise. This resort is conveniently located near the Airport, a good place to break from your itinerary. In general, super clean and well maintaied environment. Good ratio price/value. I would recommend it for sure.

The rooms corridor could benefit from a paint job.

Excellent location for layovers, free airport shuttle and free breakfast. Excellent food at very reasonable prices. Great A/C, pool, massages, spa, and service. Breakfast starts at 4 am so you know they are dedicated to serving transit passengers. I stay there every chance I get and the standards are always exemplary! I would stay nowhere else and you don't get gouged. I even overheard another American on the shuttle say they transit Jakarta instead of Bali, just to stay at FM Resort. Next time, I am going to stay 2 full days coming from the US to recuperate before going diving near Manado. 2 thumbs up!

absolutely nothing

I had the pleasure of staying at FM7 Resort Hotel during my recent trip to Jakarta, and I must say it exceeded my expectations in every way. The hotel is conveniently located just a short distance from the airport, making it the perfect choice for travelers with early flights or layovers. From the moment I arrived, the staff were incredibly welcoming and attentive. They truly went out of their way to ensure I felt comfortable and well taken care of. Their friendliness and professionalism made all the difference during my stay. One of the standout features of this hotel is the complimentary shuttle service to and from the airport. It was extremely convenient, timely, and hassle-free, allowing me to easily navigate my arrival and departure without any stress. The room itself was spacious, clean, and incredibly comfortable. The bed was perfect for a restful night’s sleep, and the amenities provided were top-notch. It’s clear that the hotel pays great attention to detail, ensuring guests have everything they need for a comfortable stay. Overall, I highly recommend FM7 Resort Hotel for anyone visiting Jakarta, especially those needing a hotel near the airport. The combination of excellent service, comfortable accommodations, and convenient location makes it an outstanding choice. I will definitely stay here again on my next visit to Jakarta!

I recently stayed at this hotel and had an absolutely wonderful experience. From the moment I arrived, the staff made me feel incredibly welcome and well taken care of. A special mention must go to Ahmad, the concierge, and Kartono, the bellboy—both of whom went above and beyond throughout my stay. Ahmad was incredibly helpful in assisting me not only with hotel-related matters but also with arrangements outside the hotel. Nothing was ever too much trouble for him. Kartono was equally impressive—kind, attentive, and handled my luggage with great care, both from the car to the lobby and again when returning it to my room. Every time I needed something, Ahmad arranged it and Kartono delivered it swiftly, no matter where I was in the hotel. These two truly exemplify what outstanding hospitality looks like. I also want to commend the lady at check-in (unfortunately, I forgot her name), who was very friendly and accommodating. Her warm attitude set the tone for the rest of my stay. The hotel facilities are excellent. The pool and spa area are beautiful and very well maintained. I visited the spa daily and always had a great time—big thanks to Inez, Ririn, and Santi for their wonderful service and making each visit relaxing and enjoyable. I stayed in the Deluxe Plus room, which was spacious, spotless, and extremely comfortable. Housekeeping staff were friendly and ensured the room was always fresh and tidy. Whether you're traveling solo, as a couple, or in a group, I highly recommend this hotel. The combination of exceptional service, great amenities, and genuinely kind staff makes it a perfect place to stay. I will definitely return on my next visit!

If I had to suggest one area for improvement, it would be the air conditioning. While it worked properly and indicated 18°C, the room never felt truly cool, and the unit was a bit noisy at times. It wasn’t a major issue, but something that could be fine-tuned for added comfort.

I had an exceptional stay that exceeded my expectations. The attention to detail throughout the experience was remarkable, from the seamless airport pickup to the well-maintained facilities. I was impressed with how everything was carefully organized, starting with the early breakfast service available from 4:00 AM, which was very convenient. The gym / spa's facilities were great, and I especially appreciated the swimming pool and jacuzzi, which were available until 10:00 PM. What stood out was the care they took in monitoring the water levels in both the jacuzzi and swimming pool, Overall, I had a fantastic experience here. The facilities were great, and the staff went above and beyond to ensure everything was perfect.

The only thing that could make the experience even better is if there were a local convenience store within the resort, like an Indomart or Alfamart. This would allow guests to quickly grab any essentials they need without needing to leave the premises.

We always stay at FM7 when we are transiting from Jakarta. We love the sauna and cold plunge pool. The rooms are large and the beds very comfortable! It is well suited for all types of travellers including surfers. We travelled with x8 surfboard bags in our group and they were able to fit them all in the shuttle bus as well as our luggage for a small fee. The buffet breakfast was great as well as the massage at the spa which is open until 10pm. I wish I had more time to have a longer treatment.

There’s nothing we didn’t like about FM7. It is well run and managed. There are ALOT of rooms which can make your room a long distance to walk to depending on where you are located.

The location is good. Although in the past the time necessary for the transportation from the airport is more than 15 minutes, due to the new road completion, it is much shortened. The room is big and comfortable.

Generally, I like this hotel, but this time, the staff at the reception did not seem to be good. She was not smiling at all, and her attitude was rather matter-of-fact like without warmness. Probably, she was tired after a long day (my check-in time was around 21:30), but still I expected her more professional attitude. In addition, the room is good, but the distance from the reception to the room is very long without a lift.