The hotel is in a central location and the room was comfortable and clean. Breakfast was varied and good quality. We used the swimming pool, jacuzzi, steam and sauna which were all lovely.

Travelling in a party of two couples we arrived 1/2 hour before check in. Reception kindly advised that one room was ready and gave us the keys. We were advised that although breakfast started at 7.30 they were fully booked with several coach parties so we wouldn't be able to have breakfast until 8.45. We explained this wasn't acceptable as we were touring Ireland and needed to get an early start. The response was there was nothing that could be done, we could take our chances at a time that suited us but would have to queue for a table! A complaint was made to the Duty Manager the next morning and to her credit this was resolved. Customers travelling independently should not be disadvantaged compared to coach parties.

Breakfast excellent greatly enhanced by wonderful member of staff, Pauline. Always happy and helpful and hard working. Room well looked after, the flapping flags meant that windows had to be closed at night. Dinner on our celebratory night was superb. Food in bar area also good, again cheerful staff. Pool was a great asset facial treatment was a terrific.

Overall there is a need to upgrade and do some maintanance. eg lockers in pool changing room, scuffs and bumps elsewhere. Sadly and issue with our final bill payment as the voucher given to us by our son had not been taken into account, which has lead to a delay in processing the correct final payment and delaying our departure.

I thought it was all in all a great place to stay. The pool facilities were great to experience. Staff were really accommodating. Any request was never too small… even borrowing a pair of scissors.

I felt like it is probably getting slightly outdated. The room was slightly hot at night but then opening the window meant lots of car traffic noise during the night. I felt like it took forever to get to the lobby from the room, it felt like a maze every time. But all minor in comparison to the location and the overall experience.

The room was large and comfortable and it was very useful to have a kitchenette with a young child. Breakfast was great and we enjoyed a dinner in the restaurant one night. The hotel is right in the town so there's plenty of other restaurant options. The balcony was unexpected and we enjoyed the views over the bay. The pool was a good size and the hotel was very quiet (the function rooms are separated from the bedrooms). The staff were all lovely.

This is very minor, but it would have been great to have a small table to sit at to eat room service (especially as there was a kitchenette). The room service menu was very small and the surcharge didn't make it worth it. The carpark looks to have fewer spaces than rooms, so parking can be tricky at times.

Margaret and I we arrived separately and my welcome was so nice and friendly and I was told Margaret had gone for a walk. Our room was so big and my bed so large four people could fit easily. Bath and shower and percolate coffee ☕️ which we both enjoyed. Our Valentine's meal was fantastic and all served with a smile and it was so tasty good. We had a swim 🏊‍♂️ and jacuzzi and steam room and sauna so well laid out and just a beautiful amazing hotel and staff in all sections were so polite and friendly and good team spirit and we had a good meal in the bar and it was excellent and enjoyed our cocktails and the atmosphere was buzzing and good. We attended the Furey brothers and it just blew us away such a lovely week end we had and looking forward to returning soon. Thank You all Geraldine and Margaret

We found nothing wrong and the Library was good to relax and 📚

The staff were so friendly. The family suite was fab, so much space for our 10 month old to crawl around and had everything we needed for her bottles/food. Plus the balcony was something we didn't realise was part of the room so that was a lovely surprise especially with the view we had over Banrty Bay. Just stunning.

The only minor flaw was the changing rooms in the leisure centre were really cold. Our baby got quite upset due to how cold she was in the changing room after our paddle in the kiddie pool. Once she was dried and dressed she was fine again, but just something to note for young kids because it was not nice to see her shivering. Other than that we could not fault our experience one bit and we will definitely be back.

The staff very very friendly and helpful, especially Ryan, who went above and beyond the call of duty. Also the Receptionists who were very obliging, as were all the other hotel staff that I encountered. I loved the location, the breakfasts, and the ambiance of the place. I had a great stay and look forward to returning in 2026.

This isn't the hotel's fault, but sometimes the noise from the traffic outside on the road was a bit loud, especially from 7am in the morning. Next time I will bring my earplugs.

generally good facilities

long walk to my room due to hotel design

Our room was not ready when we arrived early, and the staff was delightful and called up to hurry things along. Phil visited with us a bit. He was apologetic about all the renovation work that was going on in the lobby, but we didn't mind. He gave us some great advice on where to walk and have dinner. The room was clean and the beds were comfortable. The housekeeping ladies were very kind and personable. The location was perfect for us. We walked all over town and enjoyed the bay so much. We walked over to the Super Valu for a few groceries. That was a treat! Breakfast was delish! Best brown bread we had in the 17 days we were in Ireland.

Items were as ordered. Good selection of cooked breakfast items. Everything spotlessly clean.

Accessible bedroom long way from elevator. Lack of choice on menu, OK for a couple of evenings but we stayed for 4 and quite boring then. 3rd evening dinner (29/8) seemed to have staffing issues; husband's drink order taken but not mine; long wait then for food order to be taken; no cruet on table; 2nd drink order for my husband sat on counter for 10 minutes and he had to go for it because waitress ignored signals to return to table.