Overall, our stay was fantastic! The rooms were impeccably cleaned, and the staff was extremely friendly. We loved our initial room so much that we extended our stay for another night. A special shoutout to the front desk lady who worked around 3:00 PM on Tuesday, October 22nd; she truly made our experience memorable, though I unfortunately can’t remember her name. Having the White Spot nearby, with a discount, was a lovely bonus, we ate there every day. When we switched rooms for our extra night, we upgraded from a business king to a king with a jacuzzi tub, and we were thrilled with that decision. Highly recommend!

I liked the beauty of the surrounding mountains; the courtesy and friendliness of the staff; the convenience, quality, and 10% discount to the White Spot restaurant; the easy highway egress and grocery store within walking distance; the nice big new clean room (including couch and comfy stuffed chair), plenty of USB outlets, the refrigerator, free coffee and bottled water; convenient free parking; beautifully designed pool environment and convenient exercise room; the indirect energy of conference activities in the building; and the availability of gasoline and what looked like all night fast food options on the way out to the highway even at 5:30 am!

Everything was great except our nighttime neighboring room, which was populated by children who didn't abide by the 11 pm no noise policy.

No breakfast included. They offered a small discount on the restaurant but it was quite expensive anyway. The coffee at the reception was a good touch. Overall my experience was really good. I asked for a toddler bed, and when I arrived in my room there was a foldable twin bed and a playpen so I could decide wich to use. The staff was friendly and the facilities were very well cared. The pool was great and I had a great time with my toddler.

The bed was so comfortable and the pillows. The tub was amazing and had enough hot water to fill it. The robes were comfortable, not stiff and cheap. The shampoo was not mini bottles. The staff is kind and efficient.

I was disappointed I didn't receive my points because I booked at a discounted rate through booking.com it was still 200$ points should be awarded.

Excellent, friendly service, very nice rooms.

Pool, water could be cleaned more? Water seemed a bit dirty, swimming lessons, the pool should be for hotel guests. My kids loved the pool, but when lessons were there, they were asked kindly to stay on one side of pool, which is ok, but pool is much smaller than other hotel accommodation. Would be much nicer if the 25 percent off at whitespot was extended to at least 11am.

The location was great for what I wanted. Walking distance to castle fun park and food! I also loved how big and beautiful the room was! So many drawers to put stuff away!

Only thing I did not like that was when I looked out of my window all I could see was trees and rooftop of pool. Also, vending machines should have a choice to put change in.

I loved the front desk staff that greeted me. Unfortunately, I did not get his name but he was so excited that we were there. They way he welcome me and my family was very sincere. He made me feel I booked at the right place. In the morning I called front desk to ask for an hour later check out and the gentleman that answered was pleasant on the phone and was happy to accommodate us. And during check out he was on point. He was dealing with a check out before me, helped me and assisted someone on the phone all within minutes without making me feel rushed out.

The entrance to and reception area was not very impressive. Felt more like a motel reception. But that was minimized moments after we were received such a warm sincere greeting from the gentleman at the front desk.

I stayed in the handicapped room and I applaud how well it is set up for a wheelchair! My husband has been in a wheelchair for 21 years and finding a hotel room that works well for someone in a chair is very challenging.

Highway noise, but I understand that it is out of the control of the hotel. No continental breakfast provided.

his was a stop over between destinations. When travelling it is important to us have a comfortable bed, get a good rest, feel safe and get in some food before hitting the road. This property met our needs. The front desk person was pleasant and welcoming. We’d stay again.

Location , accessibility

Fireplace did not work. TV did not work properly. (There was a box that popped up on screen every 15 seconds). Tub was not very clean. When I informed front desk she simply said “ok”. Then informed me there is $1 charge for extra coffee pods.