I love every bits in GS, from the staff and the facilities. We requested for an extra bed and extra towels. The facilities are all clean even though there are many people staying. The pools were clean. The area for sun bathing clean. The rooms are all well maintain and clean. They prepared very well.

There's always room for improvement I believe! Overall was excellent and I will definitely come back for another stay! It's jammed everywhere because it's CNY and not much choice for food in BF might as well eat at the hotel!

Love the pool as it has 3 big pools for adults and 2 for kids. They also have a splash pool which my kids enjoyed so much. We also love the view from our room; can see the beach, the view is superb. Also love the kids room where my kids enjoyed playing the games on the desktop.

Felt uncomfortable with the foreign tourists who sunbathed/swam with their bikinis. I think it is culturally inappropriate as Malaysia is a Muslim country, so the hotel should provide culturally-appropriate guidelines for the foreigners jn terms of dressing. For example, they can wear short pants and shirts (any swimming attire with those features) which do not expose their bodies too much. We, the Malaysians should reflect our Malaysian identity and be proud of it, not try to satisfy others' needs by forgetting our own principles and rules. Let them learn to respect our moral values and principles and it's a good thing for everyone .Due to this, I would say this would be our last visit to the hotel unless the dressing policy is improvised in the future.

The pools, the beach, kids lounge, staff at the reception

Two employees (of Indian heritage) at the concierge desk scam people when ordering taxi. They don’t have a standard price for everyone, it changes every day. When we ordered a taxi from outside they got involved and went to talk to the driver.

The whole place was wonderful. The hotel was outstanding and great value for money. The yoga instructor was brilliant. We chose to eat out and found that the local eateries were amazing. The hotel staff were very knowledgable and helped us with everything. Nothing was too difficult. Even when a small section of the dining hall ceiling fell next to my sister in law, the staff couldn’t have done enough. They were very concerned and dealt with the unfortunate situation straight away. Very apologetic and super friendly.

The whole area outside the hotel complex needs a good litter pick. There was rubbish everywhere including the beach. Maybe if all the hotels get together to sort this out the area would be more appealing.

I appreciated the warm and helpful service provided by a staff member named Wind. He was always friendly, greeted everyone with a smile, and made our stay more enjoyable.

The room was very large and the shower was wonderful with great water pressure. The bed was very comfortable and the pools were magnificent. Good range of activities available too, particularly pool volleyball. Good to see lots of "life guards" looking after us.

Whirlpool gate needs to be self closing, it was often left open and a young child could easily go in there and fall. We had children running along corridors and talking loudly in rooms late at night - perhaps a notice in all lifts reminding everyone to respect all house guests by moving quietly in corridors and rooms between 11pm and 7am. There were many older guests and I think they appreciate uninterrupted sleep and rest on holidays. Was not keen about the monitor lizards.

It was really lovely sitting by the beach every evening, watching beautiful sunset. All staff were so friendly, kind and attentative. I'd really like to send my big 'thank you' to Djul, Jeff and Amal at the Sigis Grill & Bar, who really made our stay very enjoyable and comfortable. Also another big 'thank you' to Wind at the Concierge - I was supposed to move to Georgetown but the booking got suddenly cancelled so had to extend 1 more night at Shangri-la - Wind was detailed with checking everything on my last-minute reservation, made us feel so safe and relieved. For breakfast- it was a good mixture of local menus with western menus, also the seafood buffet 1+1 was a good option. I did enjoy staying here!

Hotel was as good as our last stay 24 years ago. Fantastic pool and grounds.

The staff, sadly, were not as professional nor as engaging as on our previous stay. Seemed to be a distinct lack of staff management and supervision.

The room was big, spacious, comfortable, bright. The cafe/restaurant was big & nice & serve various type of foods. The cafe/restaurant staff was friendly & helpful in providing food recommendations. The access to parking was great as just hop into the buggy with a friendly staff. Overall it was a pleasant stay & that was the 2nd time stayed at the resort. I would suggest that the resort can provide a discount for any patron who had stayed at the resort for more than 2-3 times as a token of appreciation. Definitely the patron would appreciate it very much & can help to promote the resort to other group of their freinds.

Stunning hotel with great facilities. Very family friendly, the pools were amazing and the kids of all ages loved them! Breakfast was excellent, great selection and good quality. The only downside was perhaps that the beach was under reconstruction - there was no work taking place so we were able to access but there has been quite a lot of erosion of the beach. Also signs up to say caution jellyfish so we did not go in the sea. There are lots of lovely Malaysian places to eat just outside the hotel and down the road and we would visit the Bora Bora bar for the evening fire show as no entertainment in the hotel.