Such a wonderful, traditional, cozy property. Fantastic services with the on-demand shuttle to pretty much anywhere. Excellent food in the restaurant on site. Great bar and fireplace at the lobby. Prestige suite was wonderful. Could not ask for more.

Deluxe room had a terrible persistent dripping sound that the staff could not locate or get rid of.

This hotel is true, old world, alpine luxury. The location is exquisite - in the beautiful valley at the base of the Matterhorn (Cervino); ask for a room with THAT view. They accommodate pets. But it all starts with the staff - all with excellent attention to details, helpful and friendly. Go to their bar and sample cocktails at the huge lobby fireplace or outside. Special note of the barman, who new his stuff. The SPA is excellent and very clean. The rooms are great, with all amenities.

N/A

Only fault I have is that our room was on the back of the laundry and the walls are thin so we could hear a lot of thumping. The elevator was also near and our room and was loud. I would ask next time to be located further from both.

Beautiful and traditional picture perfect hotel. Impeccable staff and service, nothing is too much trouble. Very nice spa. Wonderful food and excellent bar. They are happy to run you up and down to the village but it is possible to walk easily

Nothing it was perfect

wonderful sophisticated and charming Hotel with amazing bar, lounge, spa and comfortable rooms. friendly courteous staff as well who drove us to anywhere we wanted to go in the resort

can’t find a single fault - only recommendation would be to have sky sports on to in lounge to watch the 6 nations match!

Excellent service - especially restaurant and head waiter

Only comment would be that it is a shame that they don’t keep the large windows of the SPA clean

Need some renovation.

Not much, the reality is that the hotel deserve the major reconstruction and modernisation but staff are really doing amazing job so if the service is at that excellence level then everything is getting easier.

Spacious with delicious food of highest quality, gracious and helpful staff

Nothing, all was excellent

We chose Hermitage initially for its great facilities (the spa, excellent restaurant, ski lift shuttle etc) but all of that was overshadowed by the warmness and positive energy of the staff who truly made us feel like being part of a family. It’s very rare to experience such authentic hospitality but in Hermitage it comes naturally!

comfortable, cozy rooms

nothing