Spacious room, huge comfortable bed, great breakfast

We chose this hotel for the spa as we wanted our little one to enjoy the pool for a couple of days. On arrival however, we were told that the spa was adult only during the afternoon, so the kid was not allowed after 2PM. I would have appreciated knowing that at the time of booking, as I took the time to call the property and ask about the spa facilities, informing them I had a one year old baby.

The suite we booked (Gonzala)was fabulous! It was a real surprise how spacious and luxurious it was. The photos dont do it justice. The location of the hotel was perfect for wandering into Lazise, only a 5 minute walk. The staff were helpful and friendly and even surprised me with a cake and good wishes on my birthday! There was plenty of choice at breakfast, and the bar menu was good for us. The spa and pool were lovely and not too busy even at the height of summer. We really enjoyed our stay.

Not much! We had issues with the jacuzzi on our balcony, which the maintenance staff tried their best to resolve. It sort of worked in the end, but it was a bit disappointing, as it was one of the reasons we booked this particular suite. We were offered a voucher for a subsequent stay as compensation.

Great selection at Breakfast, room was lovely (2 bed family suite), great location, close to town, free bike hire, Spa facilities, little play room whihc was handy to escape the heat for half an hour.

There seemed to be the start of a algi problem in the pool, I noticed it 2 days in to our stay and my sons swim vest and rash vest both turn yellowy/green, I had to throw them out. Some more unisex or boys toys would be good in the play room

The spa and swimming pool were luxurious and a real treat after a full day of sightseeing, also our junior suite was very spacious, decoration felt fresh and the bed was enormous. Good black out curtains and a comfy bed made for nice lie-ins.

We had some traffic noise from the main road even with the windows closed and the waiting staff could have been friendlier, albeit they were perfectly responsive when asked for something.

Beautiful hotel. Amazing spa and pool areas. Lovely staff. Fab breakfast. Great service. Close/easy walk to Lazise centre.

We’d read reviews that mention the rock bar outside. We don’t usually go to bed early, were prepared for some noise and like rock music, but it was very loud. The soundproofing on the rooms definitely needs improving. We only stayed 3 nights and it was perfect but if we were booking with a family or for longer, I’d perhaps look at a different hotel.

Our experience was excellent! The staff was friendly, the service top-notch, and we loved the spa. Breakfast was delicious, and our room was spacious and comfortable, with a beautiful view from the balcony. We also appreciated the thoughtful upgrade—starting our stay with a complimentary snack and glasses of champagne set the perfect tone. Special thanks to the team for arranging a taxi, making our stay all the more convenient.

The outdoor pool was not heated, making it too cold to swim so we had to use the indoor pool only

Four of us stayed a week in a 2-bedroom suite with kitchen, dining/living room, and balcony. The room was comfortable and clean, staff friendly, and breakfast buffet extensive and tasty. We would definitely stay here again. Great location.

Only minor gripe was shower pan is flat (no slope) and the drain grate might be too small which forced water to pool in the pan while showering.

Walking distance to old town; expansive breakfast selection with great service; spa was great (had one of my better massages there) and various gaming options; certainly good for families We had dinner there and it was very good. Nice bar too. Spacious rooms and suites

If your room is on street side it might get louder, but windows actually do help. There would be AC if needed

Room was big, clean, good amenities, very comfortable bed and also had good views to the lake. Hotel SPA facilities, quiet and relaxing atmosphere.

there is only one old elevator which broke down during our stay, for one day we had to go up and down 5 floors from garage to our room but, it was a good opportunity to exercise after eating so much in Italy :-) really small thing, everything was great!

The staff went above and beyond to ensure we were happy. I use a wheelchair and although the hotel is not fully accessible, the staff tried their very best to help. The pool area is beautiful and all the gardens were well looked after. We always felt well looked after. The rooms were well equipped with huge beds and terraces.

The ramp at pool blocked access to pool shower so was an after thought.