Location was great

Breakfast was not great and mirror was too dark to get ready

Location and the staff that works there

In the lobby there is Inappropriate paintings and drawings which is not good for kids

The hotel staff was wonderful. From the moment I arrived, the team was friendly and ensured a smooth, efficient check-in. A special thanks to Mina at the front office for his support throughout my stay, and to Karolina at concierge—without them, my trip wouldn’t have been the same. Karolina gave my parents andI the best experience in Milan with excellent restaurant recommendations and a beautiful Lake Como itinerary. The hotel’s design is stunning, and the location is perfect. Big thanks to the management for assembling such an attentive, thoughtful, and solution-oriented team. Thank you from the bottom of my heart—I will definitely return when I'm back in Milan.

Need to focus on housekeeping. the room was not clean when I arrived. However, the team was attentive and made sure the room was spotless throughout my whole stay. Please make sure the room is clean before checking in the guest.

The hotel is a piece of art! Beautiful design! Location is perfect!

I expected that employees of the hotel will be more friendly and that they will make guests feel comfortable. But they were not so nice except one very kind man who works at the reception and one very kind lady from house keeping. That was the only thing that makes us not so comfortable to ask for something. And I think it’s very important when you come to this kind of hotel that employees treat you right.

Location-wise you can't get better. The friendly staff also makes the difference. Easy to access by car and valet parking is available.

The breakfast room has a weird smell....Room service is not an option exactly when we needed.

The room was huge! Nice to spread out for a few days! The location was second to none! Everything totally accessible literally out the front door. The staff were all so accommodating and pleasant. Breakfast and coffee were very good.

The extremely rude guests arriving last to their rooms at night and the noise that came with them. I do not expect people too be silent but it is respectful in a hotel at late hours you keep the noise to a minimum. Being such an old building I am not sure if there is a way to soundproof the rooms more? There was construction occurring next door. That is life in any city! There was no construction noise after work finished so fairly quiet for an hotel right in the middle of it all.

We used to stay at the hotel in 2023 and absolutely loved it at that time, that's why returned for the second time, while this time it was not great at all. Last time it was easier to check in a bit early, but this time even after asking to check in just some minutes early, the staff seemed to be quite unsupportive and overall hotel is not suitable to stay with the baby, as staff seemed to be uncomfortable with that, though the room and view were amazing.

Service

The location is excellent

The parking is not available near the hotel

At arrival, although I had booked a deluxe room, I was given the worst room of the hotel, with a view to a heavy construction site of the patio, with no heating in the room, a fire alarm on the ceiling with low battery (blinking during the entire night) and EXTREMELY HORRIBLE noise from the renovation of the hotel starting at 7am. What a nightmare!!! After my complaints the following morning, I was moved (upgraded) to a much nicer room: silent, large, warm and with a great view to the Emanuelle Gallery. Fantastic! I have to praise the hotel for that!!! Thank you! It really made a difference!!

The fact that had booked a room via Booking.com, as deluxe, with a view to the main street, and I was placed at a horrible cold room, in the middle of a construction side. It was the worst room in the hotel (the first night out of 4).

The location is perfect, providing easy access to local attractions and transportation. Our room had a view of Milan Galleria. Our room was impeccably clean and well-maintained, with comfortable bed and high-quality linen that ensured a good night's sleep. The decor was modern and tasteful, creating a relaxing atmosphere. The amenities in the room, such as the coffee maker, minibar, and toiletries, were of high quality and added to the overall comfort.

We found the breakfast offerings to be somewhat lacking. The selection was limited, and it did not meet the high standard set by the rest of the hotel’s amenities.