Breakfast brilliant especially the range of croissants. Breakfast service very good. Bed very comfortable.

Air conditioning leaked for last 2 days with constant drip onto the room floor - more than a little annoying even with towels soaking up the water. The problem started on a Saturday at 5 am and the hotel should have made sure a plumber came to fix it the same day. As it was when we left on the Monday the unit was still dripping water and no sign of a plumber. We were told plumbers don't work Sundays but I am sure if there was a leak in the hotel kitchen for example a plumber would have been found. We were not offered an alternative room but even if we were it is a lot of hassle to pack and unpack again and the fault should have just been sorted.

We stayed at Hotel Bell’arrivo by Dori as a family of five (two rooms) and had a great experience. The location is perfect — right by the lake and old town, just a short walk from the train station and bus stop, which made everything so easy and convenient. Check-in was friendly and welcoming and all reception staff were helpful (printing bus timetable, helping with taxis and tickets etc). Our room was clean, comfortable, and had a lovely balcony with view of the lake. We didn;t find our room noisy despite being so central. The breakfast buffet had a great selection with something for everyone, and the breakfast staff were absolutely lovely — so kind and helpful, especially with our children.

The only downsides were finding some mouldy fruit at the breakfast buffet one morning, which was disappointing given the otherwise great selection. Also, twice our room door was not properly closed after housekeeping — I reported it to reception after the first time, but it happened again the next day. Nothing happened, but it is a security concern and it was a bit frustrating that it happened twice.

Both my friend and I couldn't praise Hotel Bell'Arrivo highly enough. The location was spot on - central to the town and yet overlooking the river and the lake. I appreciated having underground parking. Our respective rooms had balconies overlooking the river with a sea of flowers below. We found the staff to be extremely helpful and friendly in particular Andrea who went out of his way to give us advice on how to reach places and what do see. We appreciated the 10% reduction and the welcome we got from sister restaurants like Cristina e Franco.

Nothing.

The location is almost perfect. But the guy that checked me in, mr. Andrea was exceptional. A real asset for your Hotel. He was really helpful in helping me out with a troubled issue I had with Booking. Very kind, respectful and he knows what hospitality is all about. So does Claudia at breakfast. An amazing young woman who greets all guests very touchfully kind which really make the day start very nice. She's very much into providing what guests are asking for and really makes te best capuccino and latte Grande plus gives much attention to all details. She's the real jewel of Bell'arrivo without any doubt. Had a great stay all around.

That I had to leave.

The thing we liked most was the location of the hotel. We were in walking distance to the train station, the bus stop, the ferry and all the restaurants and shops. We enjoyed the experience of having our hot croissant and other breakfast items delivered on our breakfast tray to the terrace. The views from the terrace were so beautiful.

The only problem we encountered during our stay was the shower. Sometimes no water flowed from the shower at all. We didn't have a great shower the entire time of our stay.

The hotel is located approx.13 min. walking from the central station. Location of hotel was excellent since we used the buses right outside of the hotel to travel to Sirmione and Borgetto Sul Mincio. Room was cosy and clean had everything needed. Breakfast had a great variety. Staff was helpful to answer any questions we had. I strongly advise.

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Hotel was very nice. The breakfast each morning had great croissants and a good variety of food to choose from. Staff always friendly and helpful.

Bathroom were very small. The shower was very small. It was very difficult to take a shower in that space. Our room was facing the street, had a water view. It did get very noisy at night. We had to keep our windows closed due to noise. No air conditioning.

We had a room with a lake view balcony - we loved this view! The beds were very comfortable. The general location is great for exploring the local area.

Even considering all the positives, we felt the price was maybe a little bit on the expensive side for what we got. We also had a moment where a staff member (the same person who checked us in and gave us our room) came into our room by accident whilst we were sitting on the balcony - we’d expect not to be disturbed.

Excellent location and the room was great. Breakfast was lovely. The view of the lake from the balcony was amazing.

The shower was a terrible design. After leaning in to turn it on, the fixed head sprayed all over the bathroom. You need to shut the door quick to stop it but then it does it again because you need to open the door to get in once it's warmed up. It was also very warm at night, not sure the air con worked properly. It didn't spoil our stay though

What a lovely place. The hotel is centrally located and the staff is friendly and so incredibly helpful. The room was perfect with many nice touches. We overlooked the bridge and had a lovely balcony.

Some confusion over the parking. I am not balking about 10Euros - but we have two emails from the hotel. One saying on the 4 December 2022 (when we made the original booking) the parking was free to guests for one car... We received another email from the hotel on the 1st September 2023 (we missed this as we were already travelling down to Italy by then) saying it was 10Euros per day. I challenged the lovely lady on reception as I had made a note on our itinerary that it was free parking She showed me the email sent on the 1st Sept. It was not her fault whatsoever. I would have thought our original booking would have prevailed. Just be careful to check your details - even after you have booked. :)