We absolutely loved our room with the stunning lake view! While we were hoping for a sunny day and a breathtaking sunset, we made the most of our stay by relaxing at the spa and enjoying a fantastic dinner at the restaurant. The staff truly stood out—they were incredibly friendly, professional, and always eager to assist. Price wise is definitely worth it.

The spa was enjoyable, but we expected a larger jacuzzi and more spacious facilities, especially given the size of the hotel and the number of guests it accommodates. It would have been great to have access to the outdoor pool as an option, even in winter. Additionally, having outdoor fire pits or heaters would have made it more inviting to relax outside and enjoy the beautiful surroundings, like the fountains. Since it’s a 4-star hotel and we were celebrating a birthday, a welcome drink or a small gesture to mark the occasion would have been a nice touch to make the experience feel more special. It’s a lovely hotel, but these additions could really elevate the overall experience. We still want to thank all the friendly staff

The property was beautiful in a stunning location. The staff were all friendly and attentive. It was not busy or crowded when we stayed in May. Loved the hotel and all its features. Especially the brickwork and all the vines. Would stay again but rent a car.

The price of taxi's was extortionate and it was not easy to grab a taxi. Every 4-5 min taxi ride we took into the centre was 18- 20 euros. So that made eating out or visiting the Ottella winery very expensive. The shuttle service from the hotel was good but at 9am 1pm and 6pm the times were not always suitable.

Restaurant. Food was very good. Massage was very nice as well. Room was big. Breakfast was nice. The stuff kindly let us leave our suitcases in a delegated room while we were having a city tour after checkout.

The structure is far away from the train station. If you don't have a car it will be a problem. From 8:00 if you have your windows open, you can hear the cars passing by it is very very loud especially when moto is passing. My shower was dirty, full of ex guests hairs.

The place is a cocoon next to bergamo and sirmione, but far from the crowd. It felt very intimate and the services provided were so perfect : -parking -bar -spa with jacuzzi, sauna, hammam, hydrojet massages… outdoor pool. We did make one error : check in late, and left early, if you go there, be sure to take the time to enjoy the place. The restaurant was very good as well, and will suit every taste ! The breakfast is also a must, especially if you wake up early : you can have your table next to the big window, above the lake.

Everything worked fine, met our expectations. The room was very nice. We had also a good dinner at the hotel restaurant. It was good to have option for a late check out at 15:00 with a supplement. The Spa and staff is nice but with some reservation as mentioned below to improve.

SO IF YOU BOOK ROOM FOR THE SPA SERVICES, check before : The personnel was satisfactory but fell short of our expectations. Despite booking and paying a considerable sum for a weekend at the SPA, we were informed upon arrival that we could only reserve one hour initially, with a possibility of extending to a second hour if not too crowded. While circulation remained low and we could stay longer, it's evident that better management of expectations is needed. The size of the SPA should prioritize hotel guests' needs over outside visitors. My suggestion is to either expand the space to accommodate increased circulation or restrict access exclusively to hotel guests without imposing time limits.

What a fantastic little spot! Absolute bargain too. Noting that its off season not everything was up and running but it really didn’t affect us. We actually really enjoyed the quietness! I would just like to say how exceptional the staff were! They really went above and beyond to ensure me and my friend had an enjoyable stay. They also run a handy shuttle into the town a few times a day. The spa was divine! Quiet too, so we got to enjoy it a lot on out stay. 100% returning!

Nothing, everything was exceptional!

Nice ****S hotel with authentic buildings and most (?) rooms in a recent construction beside. Outside the busier center on a smaller lake. Spacious pool with shallow areas ideal for families with children. With a bar & small food kitchen nearby. There is also an adults-only pool. Fitness is not so large, but equipped with recent and maintained Technogym gear. Friendly staff except 1 elderly lady at the reception, but I think it had to do with the many concerns due to the recent events of the intense hailstorm they've had 2 days before our arrival. Their roofs broken, solar panels broken, and so much more.

Small critisism ... a) For 2-3 days from 8 am we had noise from saw engines and heavy vehicles because they were deforesting the strip along the small lake. Was this related to hail damage? I do not think so. If not, I personally would plan these works outside the high season. Maybe there was a reason they absolutely had to do it now. Nevertheless it felt a bit annoying. b) Lady at the wellness area only spoke a few words of English. BUT it is only up to me to speak their language. Although from a commercial point of view I would expect that they should be able to provide a basic explanation. Even if it's just that they read it from a document. But again, it's a good reason for us to learn their language. Something we do step by step.

Almost everything!! Beautiful location right next to a small lake. There are vineyards all around. Nice facilities and amazing rooms. Excellent breakfast with view to the lake. Wonderful dinner. Super nice and friendly stuff.

A bit dark room at the evening. Not a problem during the day thanks to the light from outside. The spa facilities are ok, not more than that.

As soon as we arrived, the room was ready. It was perfectly clean, provided with all the facilities listed in the description, even with the towels for the SPA. We enjoyed a lot the relax and wellness area.

If I have to nitpick, I'd like to say something about the breakfast. The buffet was really really rich, trying to embrace all types of breakfast (sweet, savoury, vegan or vegetarian) maybe too much.. I'd suggest focusing more on the quality products than quantities and varieties.

The breakfast selection was amazing, catered for all tastes and was presented really well. Staff were exceptionally nice and catered for all of our needs. The staff member that stood out the most was Abbas. He was very helpful and kind. But needless to say all staff members were more than exceptional. I needed to go to the hospital during my stay and the care and attention I received from the hotel was second to none!

That the outside pool was reserved only for a few select guest rooms. The public transport did not reach the hotel and it was inconvenient with all of our luggage to walk to it from the train station. The taxi services were not reliable in the area.