Everything was excellent since we arrived. The receptionist was very kind and gave us a complete and clear information about all the things we need to know. We really loved our room, very clean, comfortable and safe. Tirano is a beautiful city and it feels very safe as well. Thanks!

Maybe the waitress (the longhair lady) at the Bernina’s restaurant was not so kind with us and we felt like she was not “happy” with our visit. However, the bartender guy instead was very kind and friendly.

Walking distance from the train station! :) They have lotions/creams, intimate washes, shower caps which other hotels/accommodations do not offer.

I wish we were given a clear check-in process. We already walked towards the gate of the property with out heavy luggages, and when we arrived it was said in the gate it was said that we should walk back to the hotel near the train station to check-in.

There aren't any 'in room' facilities. No tea/coffee making but that's reflected in all the places we've stayed in north Italy, so not specific to this hotel. The hotel reception and the best place for breakfast is the Bernina Hotel, located directly opposite the station(s) - The Bernina Hotel operate the Design Suites. The themed rooms are stunning and well looked after. Would gladly stay there again and for anyone taking the Bernina Express to St Moritz it's a no-brainer.

No fault of the hotel at all but the town is deadly dull. Compared to many other places in the region it's weird because it sort of closes down after 7pm. When you've been used to a good selection of restaurants in Venice, Verona, Milan or any other place in north Italy - Tirano seems like a large rural village. But as I said, no fault of the hotel at all.

The rooms look campy in the pictures but the execution was actually pretty nice! (we had the greek decor) Very large room, clean and great location. We arrived late and got excellent service at the reception.

As others have pointed out, you need to check in at Hotel Bernina but this information wasn't included anywhere so be mindful of that. Additionally our room was (in November) pretty hot and humid, couldn't figure out how to use the AC.

Cool theme (it was novel staying in a Mexican themed room in Italy). Room had everything we needed for our stay, including a fridge (minibar). The receptionist was very friendly and helpful showing us to our building and room. Aircon worked no problems. Great location, close to the train station, supermarkets, cafes and restaurants.

There wasn't much space to move around the beda (with the sofa bedwas out), which is fair enough, but might impact on a longer stay.

We were very happy, only negative would be check in , you must check in at the Bernina Hotel & we had difficulty finding it although it is only a stone throw away opposite the train station. Directions on the gate would be good or prior instructions. Otherwise very happy, bright, clean , quiet room, lots of hot water & all you need toiletries. & towels.

Nothing.

The room was very spacious. The decor in this specific themed room was subtle (Japanese themed) and more tasteful than some of the other pictures / reviews suggest for other rooms. The shower was very good. Bed is very big and the continental style flat sheets were just what was needed for hot weather sleeping (duvets and extra pillows in the cupboard for those who prefer).

Unfortunately no kettle in the room (appears to be a common feature across other hotels). There is a short walk to the Bernina Hotel for breakfast as the Design Suite is in an apartment block nearby (not a big issue, just to alert people that facilities are shared). There is a minibar but the prices aren't great (especially since it includes ordinary water bottles) so come prepared before arriving in Tirano.

Rooms were really cool as they were set up to look like different countries and every room had different feel.

Worst customer service i had ever experienced. They were not really clear about check out process so i had to wire transfer my payment and manager of the property was arguing with me for hours in messages. They wouldn’t admit that they made mistake and kept blaming me for everything. Very rude and arrogant and because of that i would never use them again . Hotel was really cool but the customer service was one of the worst i had ever exercised while traveling a world in last 10 years .

The room was amazing. Far beyond our expectations for a short stop in Tirano. The room was Roma theme and was great.

I would have preferred to have known in advance we had to check in to the property elsewhere as when we arrived it wasn’t very clear what we were to do in order to check in.

The property was in an excellent location. It was comfortable and a good size. Ability to park the car in a secure location was excellent Well presented

The room required maintenance. Particularly in the bathroom. Not major repairs but make it look loved