The room was fantastic. Large. Great views. Spotlessly clean. Nice balcony. Staff at reception very friendly and helpful. Breakfast was really good (except the first croissant I tried was solid/stale). Lovely rolls, fresh fruit, meats and cheeses, cereals, pastries, cakes, jams.

We had booked a table for dinner but the service was really poor. We waited 25 mins for a menu. A waitress refused to make eye contact with us. 3 tables in a row having issues of some description and laughing at how poor it was! Eventually got a menu but nobody came to take order. Ended up leaving and going in to Selva. Had this not happened we would have stayed another night. Mini fridge in room didn't work. Tea/coffee in the room would have been nice but unsure if this is commonplace in Italy.

Hotel location is excellent for skiing - it is directly across from Dantercepies, one of the main lifts that can get you to Sella Ronda. Or you can ski downhill to access Ciampinoi. The hotel room was very nice. Plenty of room, comfortable beds, spacious bathroom. While the room had a lovely "Tyrolean" feel, the rest of the hotel did not. Felt more like a basic, chain hotel. The staff was a mix. There was one gentleman who was excellent - made us feel welcome and was very helpful with information. The rest of the staff were cold and unhelpful. You felt as if you were imposing on them or bothering them if you asked a question. The restaurant was OK. Breakfast was good with the highlight being the juicing machine.

The hotel itself - not the room - had none of the feeling of a cute, Tyrolean hotel. Felt more like a basic chain hotel you would find in any city. Most of the staff were cold and unhelpful. The entry way was off-putting. Behind the desk it was a mess - as if they were just cleaning up from moving and hadn't put things away.

Very well positioned! It's in the neighboroods of the village, 12 mins walking (downhill) from the main road (getting back walking could be a little tiring due to the slope of the road). The building is in front of one of the main cableways (dantercepies). The building it's a "dolomiti" classic and the rooms are bigger than the average. Thare are many free parking slots availbable to the guest but sometimes to park could be tricky due to the congestion. The staff is good, even sometimes not super professional but they recover with their friendly attitude. The price is aligned with Val Gardena s standards.

Both in the room and in the common areas there are some details (pieces of furniture) that could be renewed but nothing really important. What shuold be improved is privacy on the balconies: if you like to have a drink there the room neighbors will be part of your "aperitivo" due to the poor separations of the spaces.

Breakfast was outstanding. Offering large selection of coldcuts, cheeses, pastries, fruit, yougurt, breads, boiled eggs, and there was even a fruit/vegetable juicers to make your own fresh juice. Cappucinos from the bar were excellent. The room was lovely, a superior room with a balcony and view, comfortable bed, a table with two chairs, and sofa, a very modern large bathroom and shower. The spa area is superb! Friendly staff and very helpful.

Lovely location, nice clean place, wonderful spa facilities included was a huge bonus, and incredible range of fresh food for breakfast buffet. Very friendly receptionist/owner and beutiful dog!

Slight disappointment with dinner (perhaps temporary chef?), but kindly rectified with removal from bill.

Amazing location, beautiful views but away from the major tourist areas. Easy transit to popular destinations. The SPA was amazing with so many different saunas and my husband had the best massage he’s had in years. The food was delicious. We were extremely relaxed and loved our stay.

Great location. Yes it is not at the city center but it is on higher elevation which gives you a great view of the town. A short walk to some nice hikes. The bus stop is also less than a minute away. Sauna is great. After a long day hiking, the sauna was a phenomenal break. Management also gave us the complementary bus tickets for our stay.

Nothing.

The staff wes very kind with us and with our dog. One of the best dog friendly places we have been. The room was pretty new and spacious, and the view from the big balcony was very nice. The spa was also very new and well prepared.

The pillow was too soft for what we like.

Everything. Great view from the balcony, friendly and helpful staff, sauna and whirlpool were great after a long day of hiking, bus to St. Ulrich/Ortisei nearby, breakfast and dinner were delicious.

The mattress wasn’t the best

We really loved our stay in hotel Alaska! The room had an amazing mountain view, food was great and also customer service. What is more, we could also enjoy spa included in the room price. Everything great, thank you very much!